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#2
01-12-2005, 09:17 PM
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 Re: Proseries Tech Support "Herb Smith" <smithff33[at]aol.com> wrote: - quote - > Bill B wrote:
I ran into the same situation. While holding on the phone I> > I know a lot of us use Proseries. Did they outsource tech > > support to "Ask If I Give A Hoot, Inc."? > > > Here are the results of my inquiry to get an unlock code for > > FAM that should have been on the packing slip, but was not. > > 1. Phone call on hold 1 hour and I raised the white flag > > and gave up. > > 2. Email answered within a day and told to call tech > > support at 1-800-ha-ha. > > > What's the best way you have found to get support this > > season? > If you are talking about Intuit's ProSeries software, you > don't need an "unlock code" to use it. When asked, just > enter your customer number and ZIP code into the program. > Those are found on the packing slip. decided after 1/2 hour to try their Web chat help feature. Got the required code in less than one minute online. << -------------------------------------------------> << The Charter and the Guidelines for submitting > << messages to this newsgroup are at www.asktax.org > << -------------------------------------------------> |
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#1
01-12-2005, 08:39 PM
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| Re: Proseries Tech Support "Bill B" <billbruREMOVE[at]mindspring.com> wrote: - quote - > I know a lot of us use Proseries. Did they outsource tech
I had a similar problem with FAM, no access code. I> support to "Ask If I Give A Hoot, Inc."? > Here are the results of my inquiry to get an unlock code for > FAM that should have been on the packing slip, but was not. > 1. Phone call on hold 1 hour and I raised the white flag > and gave up. > 2. Email answered within a day and told to call tech > support at 1-800-ha-ha. > What's the best way you have found to get support this > season? actually went to myproseries.com and logged in for online tech support. I got someone within a minute or two and he gave me the code I needed. I am currently on hold for tech support for another issue and am getting frustrated. Been on hold now for about 15 minutes. I'll post back later with the results of this! Gene E. Utterback, EA << -------------------------------------------------> << The Charter and the Guidelines for submitting > << messages to this newsgroup are at www.asktax.org > << -------------------------------------------------> |
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01-10-2005, 10:10 PM
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| Re: Proseries Tech Support Bill B wrote: - quote - > I know a lot of us use Proseries. Did they outsource tech
If you are talking about Intuit's ProSeries software, you> support to "Ask If I Give A Hoot, Inc."? > Here are the results of my inquiry to get an unlock code for > FAM that should have been on the packing slip, but was not. > 1. Phone call on hold 1 hour and I raised the white flag > and gave up. > 2. Email answered within a day and told to call tech > support at 1-800-ha-ha. > What's the best way you have found to get support this > season? don't need an "unlock code" to use it. When asked, just enter your customer number and ZIP code into the program. Those are found on the packing slip. << -------------------------------------------------> << The Charter and the Guidelines for submitting > << messages to this newsgroup are at www.asktax.org > << -------------------------------------------------> |
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#-1
01-10-2005, 02:00 AM
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| Proseries Tech Support I know a lot of us use Proseries. Did they outsource tech support to "Ask If I Give A Hoot, Inc."? Here are the results of my inquiry to get an unlock code for FAM that should have been on the packing slip, but was not. 1. Phone call on hold 1 hour and I raised the white flag and gave up. 2. Email answered within a day and told to call tech support at 1-800-ha-ha. What's the best way you have found to get support this season? << -------------------------------------------------> << The Charter and the Guidelines for submitting > << messages to this newsgroup are at www.asktax.org > << -------------------------------------------------> |
| Tags |
| proseries, support, tech |
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