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#2
07-18-2003, 07:24 PM
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 Re: Tax Relief Software acquired by Thompson Creative Solution "Frederick Jorden" <fejcpa[at]erols.com> wrote: - quote - > Brian Collie wrote:
There are no charges for Ultra Tax support. Creative> > "Frederick Jorden" <fejcpa[at]erols.com> wrote: > > What is it that you don't like about Ultratax support > > policies? > After the first 30-60 days they charged for a simple email > support question. Only $15.00, but it is the principle. I > guess they think they are Intuit. Solutions other programs are a different matter. << -------------------------------------------------> << The Charter and the Guidelines for submitting > << messages to this newsgroup are at www.asktax.org > << -------------------------------------------------> |
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#1
07-18-2003, 07:05 PM
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| Re: Tax Relief Software acquired by Thompson Creative Solution Frederick Jorden wrote: - quote - > Brian Collie wrote:
I just got another bill for $15.00 for when I asked when> > "Frederick Jorden" <fejcpa[at]erols.com> wrote: > > > They will replace Tax Releif with Ultra Tax. I am real glad > > > I did not bite at the early payment renewal. Since it seems > > > the whole package will be different and my past experience > > > with creative solution's support policies I am now in the > > > market to look elsewhere. > > What is it that you don't like about Ultratax support > > policies? > After the first 30-60 days they charged for a simple email > support question. Only $15.00, but it is the principle. I > guess they think they are Intuit. they would distribute the updated withholding tables for 7/1/03 :-( . They are really trying to get me to switch! -- Frederick E. Jorden http://Tax-Accounting-Payroll.com 7825 Midlothian Tpk - 207 Richmond, VA 23235-5247 EMAIL knowtax[at]bigfoot.com (804) 320-6210 FAX (804) 320-6211 << -------------------------------------------------> << The Charter and the Guidelines for submitting > << messages to this newsgroup are at www.asktax.org > << -------------------------------------------------> |
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07-17-2003, 01:48 PM
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| Re: Tax Relief Software acquired by Thompson Creative Solution Brian Collie wrote: - quote - > "Frederick Jorden" <fejcpa[at]erols.com> wrote:
I am talking about Creative Solutions, Thompson.> > They will replace Tax Relief with Ultra Tax. I am real glad > > I did not bite at the early payment renewal. Since it seems > > the whole package will be different and my past experience > > with creative solution's support policies I am now in the > > market to look elsewhere. > What is it that you don't like about Ultratax support > policies? Additionally, their web pages were silent about the ship date for the 7/1/03 tax table changes. When I sent an email to the web master to ask when that update would be forthcoming they sent me a link to the IRS PDF table. Since the timing of that change was tight I started to get nervous. I did get a timely update CD but never was told when to expect it. This software is not CHEAP. I expect more. -- Frederick E. Jorden http://Tax-Accounting-Payroll.com 7825 Midlothian Tpk - 207 Richmond, VA 23235-5247 EMAIL knowtax[at]bigfoot.com (804) 320-6210 FAX (804) 320-6211 << -------------------------------------------------> << The Charter and the Guidelines for submitting > << messages to this newsgroup are at www.asktax.org > << -------------------------------------------------> |
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#-1
07-16-2003, 10:43 AM
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| Re: Tax Relief Software acquired by Thompson Creative Solution "Frederick Jorden" <fejcpa[at]erols.com> wrote: - quote - > They will replace Tax Releif with Ultra Tax. I am real glad
What is it that you don't like about Ultratax support> I did not bite at the early payment renewal. Since it seems > the whole package will be different and my past experience > with creative solution's support policies I am now in the > market to look elsewhere. policies? << -------------------------------------------------> << The Charter and the Guidelines for submitting > << messages to this newsgroup are at www.asktax.org > << -------------------------------------------------> |
| Tags |
| acquired, creative, relief, software, solution, tax, thompson |
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