"Women in Tech Support" <anonymous[at]discussions.microsoft.com> wrote
- quote -

irrelevant to my point. i'm not just talking about computer-related fields
here, even if your theory holds true to that specifically. i'm talking
about everything from having a dispute about a call on your long distance
phone bill to trying to set an appointment for the sears technician to come
out and adjust the belts on your riding lawn mower. it has been my
experience that men are simply easier to deal with than women. maybe it has
to do with the fact that men are willing to stray outside the bounds of the
flip-chart sitting in front of them in order to make something work in the
real world. i dunno. just a possible reason that popped to mind.

- quote -


i haven't really "slammed" anybody. just making observations. you sound
like a stiff-necked politically-correct stick-in-the-mud. i think you're
either a male virgin or a lesbian.

~:-P

It has less to do with gender than it does knowledge,
folks. In many cases the guys you are dealing with have
been in the field a lot longer than the gals and have seen
your problem before.

If you are going to slam someone, at least slam them for
the right reasons. Plumbing does not a technician make...


- quote -

"Frustrated" <anonymous[at]discussions.microsoft.com> wrote
- quote -


it isn't only microsoft. seeking customer service/support for just about
any product or service is a major hassle these days.

i oftentimes hear people complain about automation and "computer voices"
when trying to resolve an issue over the phone. personally, i'd rather deal
with a machine because i've grown cynical about the possibility of ever
getting a straight answer from a human being, especially a woman.

sorry gals, but it has been my experience that i have about a 50% chance of
getting my issue resolved when dealing with a man, but the chances drop to
about 10% with a woman.

anyway, i'm rambling far and wide here, but it appears that the best way to
resolve issues with a product or service these days is to do it yourself.
short of that, make sure you've scheduled an appointment with your physician
for the high blood pressure you're about to suffer.

Problem...M$ Money (which seems to be partnered with
experian?) does not FUNCTION nicely with the credit scores
anymore. M$ Money error message goes like "application
error"...did someone try to debug but never got around to
finishing it and testing it?

Then the fun begins...Not only is 'support' info not
available on the Money webpage (why bother right? Just
causes more people to actually complain right?)

Okay...so I passed that search and find obstacle and
flipped through the MS Money booklet...and found the
info...hooray (so you think)

Then I try to login...hey Passport is slow again
(!!!)...nope...its really slow...nope...not responding???
But I was able to login via Passport via M$ Money just a
moment ago? Hey, I am not crazy...passed test number
two. Passport login (which is required for support) does
NOT work when you are trying to get 'support'...but it
does work (haha...sometimes right?) for other things...
(Atleast now...oh wait...no it doesn't)


Ahh...so then this is 'other support'...First thing you
notice (or I noticed) was the PRICING...then tidbits of
free/unlimited...what? Okay...I'll try that. I did try
that. I ended up back to square one.

So now what...I have one more option...the newsgroup. Hey
great idea M$...let other customers help solve each others
problems right? Talk about great customer support...they
do a great job of letting others (customers) do thier job
(tom sawyer?)

And finally, I called...not that I'd expect that M$ would
actually 'fix' the problem. Perhaps they will tell
me...did you go to the "Help Menu" and not find to
solution to your problem there? Me: I didn't know the
Help Menu actually helps people...does it solve bugs and
other technical issues too? CSR: Can you hold a minute
sir...10 minutes...No, did you try the "Help Section" on
the M$ website? Me: Ahhhh.....

They won...I got frustrated and hung up...didn't feel like
waiting about 20 minutes.