What the #$%^&* is going on with Money 2002 and when will it be fixed?

#4 02-19-2004, 07:24 PM

TV ads to target, what, a couple of thousand M02 users to sell, what, a $25
software package?

"Matt" <sqd972[at]netzero.net> wrote in message
news:O6n191x9DHA.3820[at]tk2msftngp13.phx.gbl...
- quote -

> I think that if Quicken was on top of things they would put their product
on
> sale right about now and start running some TV adds about this whole mess.

#3 02-19-2004, 06:21 PM

I think that if Quicken was on top of things they would put their product on
sale right about now and start running some TV adds about this whole mess.

<anonymous[at]discussions.microsoft.com> wrote in message
news:12f0301c3f6b7$a7f4eb40$a601280a[at]phx.gbl...
- quote -

> Love your articulation of the problem. There are lots of
> us out here obviously with the same problem. Don't you
> love the runaround with the "support" system?
> AWR
> > -----Original Message-----
> > yes--i can't open my MOney 2002, either.
> > > When I tried to run it last night, it opened an MS-DOS
> > black window, and extracted a bunch of files, very
> > quickly, then closed that screen, and nothing hapened.
> > > now it will not run at all.
> > > i was very freaked out it was a virus or worm or
> something
> > that stole all my financial info.
> > > did yours also do that DOS file extraction?
> > > and microsoft wont help me, either, since i didnt keep
> the
> > ID code from the package...
> > > -----Original Message-----
> > > Hi, we haven't been able to open Money 2002 since
> > Sunday.
> > > From reading posts here it appears everyone is having
> > this
> > > problem due to some upgrade by MSFT.
> > > > > In one past problem with running Money on this
> computer,
> > > MSFT "support" (sic) told me they couldn't do anything
> > > because Money came bundled with the computer and so HP
> > (my
> > > OEM) is responsible for all support, while HP told me
> > they
> > > couldn't do anything because they don't know anything
> > > about Money and Microsoft can't/won't tell them!!!!!!
> > > Took over an hour. So this time we are just sitting it
> > > out for a while.
> > > > > If anyone gets any further info such as:
> > > > > - How do we know when problem is fixed? Will we just
> be
> > > able to open Money normally again or do I have to keep
> > > checking somewhere?
> > > - If I have to keep checking somewhere, where do I
> check?
> > > - Why isn't there anything about this when I search
> this
> > > site? Are they trying to get us all to upgrade to 2004?
> > > - Are we sure MSFT has said it will fix the problem?
> I
> > > thought it was supposed to be fixed by today but it
> isn't?
> > > - Anyone who IS able to get through to a human at
> MSFT,
> > > we will be eternally grateful if you can report back!
> > > .
> > > > .

#2 02-19-2004, 06:15 AM

Please read earlier posts - particularly those by Cal. He explains clearly
what is going on and two possible fixes - oh yes and once you have found
which fix works DO NOT DO AN INTERNET UPDATE.

--
Regards
Bob Peel,
Microsoft MVP - Money
Hints/Tips
http://support.microsoft.com/default...d=fh;EN-GB;mny
UK Wishes/Suggestions
mnyukwsh[at]microsoft.com

"travis johnson" <anonymous[at]discussions.microsoft.com> wrote in message
news:1219501c3f6a4$13608d30$a101280a[at]phx.gbl...
- quote -

> yes--i can't open my MOney 2002, either.
> When I tried to run it last night, it opened an MS-DOS
> black window, and extracted a bunch of files, very
> quickly, then closed that screen, and nothing hapened.
> now it will not run at all.
> i was very freaked out it was a virus or worm or something
> that stole all my financial info.
> did yours also do that DOS file extraction?
> and microsoft wont help me, either, since i didnt keep the
> ID code from the package...
> > -----Original Message-----
> > Hi, we haven't been able to open Money 2002 since
> Sunday.
> > From reading posts here it appears everyone is having
> this
> > problem due to some upgrade by MSFT.
> > > In one past problem with running Money on this computer,
> > MSFT "support" (sic) told me they couldn't do anything
> > because Money came bundled with the computer and so HP
> (my
> > OEM) is responsible for all support, while HP told me
> they
> > couldn't do anything because they don't know anything
> > about Money and Microsoft can't/won't tell them!!!!!!
> > Took over an hour. So this time we are just sitting it
> > out for a while.
> > > If anyone gets any further info such as:
> > > - How do we know when problem is fixed? Will we just be
> > able to open Money normally again or do I have to keep
> > checking somewhere?
> > - If I have to keep checking somewhere, where do I check?
> > - Why isn't there anything about this when I search this
> > site? Are they trying to get us all to upgrade to 2004?
> > - Are we sure MSFT has said it will fix the problem? I
> > thought it was supposed to be fixed by today but it isn't?
> > - Anyone who IS able to get through to a human at MSFT,
> > we will be eternally grateful if you can report back!
> > .
>

#1 02-19-2004, 06:11 AM

Love your articulation of the problem. There are lots of
us out here obviously with the same problem. Don't you
love the runaround with the "support" system?

AWR
- quote -

> -----Original Message-----
> yes--i can't open my MOney 2002, either.
> When I tried to run it last night, it opened an MS-DOS
> black window, and extracted a bunch of files, very
> quickly, then closed that screen, and nothing hapened.
> now it will not run at all.
> i was very freaked out it was a virus or worm or
something
> that stole all my financial info.
> did yours also do that DOS file extraction?
> and microsoft wont help me, either, since i didnt keep
the
> ID code from the package...
> > -----Original Message-----
> > Hi, we haven't been able to open Money 2002 since
> Sunday.
> > From reading posts here it appears everyone is having
> this
> > problem due to some upgrade by MSFT.
> > > In one past problem with running Money on this
computer,
> > MSFT "support" (sic) told me they couldn't do anything
> > because Money came bundled with the computer and so HP
> (my
> > OEM) is responsible for all support, while HP told me
> they
> > couldn't do anything because they don't know anything
> > about Money and Microsoft can't/won't tell them!!!!!!
> > Took over an hour. So this time we are just sitting it
> > out for a while.
> > > If anyone gets any further info such as:
> > > - How do we know when problem is fixed? Will we just
be
> > able to open Money normally again or do I have to keep
> > checking somewhere?
> > - If I have to keep checking somewhere, where do I
check?
> > - Why isn't there anything about this when I search
this
> > site? Are they trying to get us all to upgrade to 2004?
> > - Are we sure MSFT has said it will fix the problem?
I
> > thought it was supposed to be fixed by today but it
isn't?
> > - Anyone who IS able to get through to a human at
MSFT,
> > we will be eternally grateful if you can report back!
> > .
> > .

02-19-2004, 03:51 AM

yes--i can't open my MOney 2002, either.

When I tried to run it last night, it opened an MS-DOS
black window, and extracted a bunch of files, very
quickly, then closed that screen, and nothing hapened.

now it will not run at all.

i was very freaked out it was a virus or worm or something
that stole all my financial info.

did yours also do that DOS file extraction?

and microsoft wont help me, either, since i didnt keep the
ID code from the package...
- quote -

> -----Original Message-----
> Hi, we haven't been able to open Money 2002 since
Sunday.
> From reading posts here it appears everyone is having
this
> problem due to some upgrade by MSFT.
> In one past problem with running Money on this computer,
> MSFT "support" (sic) told me they couldn't do anything
> because Money came bundled with the computer and so HP
(my
> OEM) is responsible for all support, while HP told me
they
> couldn't do anything because they don't know anything
> about Money and Microsoft can't/won't tell them!!!!!!
> Took over an hour. So this time we are just sitting it
> out for a while.
> If anyone gets any further info such as:
> - How do we know when problem is fixed? Will we just be
> able to open Money normally again or do I have to keep
> checking somewhere?
> - If I have to keep checking somewhere, where do I check?
> - Why isn't there anything about this when I search this
> site? Are they trying to get us all to upgrade to 2004?
> - Are we sure MSFT has said it will fix the problem? I
> thought it was supposed to be fixed by today but it isn't?
> - Anyone who IS able to get through to a human at MSFT,
> we will be eternally grateful if you can report back!
> .

#-1 02-19-2004, 01:32 AM

Hi, we haven't been able to open Money 2002 since Sunday.
From reading posts here it appears everyone is having this
problem due to some upgrade by MSFT.

In one past problem with running Money on this computer,
MSFT "support" (sic) told me they couldn't do anything
because Money came bundled with the computer and so HP (my
OEM) is responsible for all support, while HP told me they
couldn't do anything because they don't know anything
about Money and Microsoft can't/won't tell them!!!!!!
Took over an hour. So this time we are just sitting it
out for a while.

If anyone gets any further info such as:

- How do we know when problem is fixed? Will we just be
able to open Money normally again or do I have to keep
checking somewhere?
- If I have to keep checking somewhere, where do I check?
- Why isn't there anything about this when I search this
site? Are they trying to get us all to upgrade to 2004?
- Are we sure MSFT has said it will fix the problem? I
thought it was supposed to be fixed by today but it isn't?
- Anyone who IS able to get through to a human at MSFT,
we will be eternally grateful if you can report back!

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