Try the steps in http://www.bollar.org/msmoney/#Q104

--
Regards
Bob Peel,
Microsoft MVP - Money
Hints/Tips
http://support.microsoft.com/default...d=fh;EN-GB;mny
UK Wishes/Suggestions
mnyukwsh[at]microsoft.com

"Preston Garcia" <garciapp[at]yahoo.com> wrote in message
news:1081101c3f314$d146cf00$a601280a[at]phx.gbl...
- quote -

It says Import Complete, then it gives me the
message, "Microsoft Money has encountered a problem and
needs to close. We are sorry for the inconvenience."
With the following error signature when you click to see
what data this error report contains.

AppName: msmoney.exe AppVer: 10.0.0.809 ModName:
mnyob99.dll
ModVer: 10.0.0.809 Offset: 0014a455

Then Money just shuts down completely. When you go to
look at the register of the file it was supposed to
import, no new information has been updated. This
happens every time. Before this began happening, this
accounts would say "Import Complete" and no new
information would be in the register. Now it just gives
this message each time.
Many of the accounts share the same bank, could this
be part of the problem?

Thank you,
Preston




- quote -

You need to be specific about "crashes". What error messages etc?

--
Regards
Bob Peel,
Microsoft MVP - Money
Hints/Tips
http://support.microsoft.com/default...d=fh;EN-GB;mny
UK Wishes/Suggestions
mnyukwsh[at]microsoft.com

"Preston Garcia" <garciapp[at]yahoo.com> wrote in message
news:1026801c3f2ff$389dbdf0$a001280a[at]phx.gbl...
- quote -

I am using Money 2002 on XP. I have multiple accounts
set up withing my money file and all of my accounts can
be updated via the web, but all of my fiance's accounts
crash when I try to update her accounts. Does anyone
know what is causing this or how to fix it? I tried the
salvage feature, but that did nothing. As soon as I
update, it crashes, but only with her accounts.

Thank you,
Preston Garcia