Well, then, you got what you paid us for.

BTW, you might want to search the archives for this newsgroup at
http://groups.google.com. You aren't the first person to show here with this
issue and probably won't be the last.

"Rick" <anonymous[at]discussions.microsoft.com> wrote in message
news:022901c3d954$d0cc0e20$a601280a[at]phx.gbl...
- quote -

Well then, I guess I'm really out of luck because
your "user-to-user support" replies were not at all
helpful.

- quote -

On Sat, 10 Jan 2004 20:10:10 -0800, Rick wrote:

- quote -

If you were smart, you didn't wipe out your hard-drive and overwrite it
before you had a chance to recover the data. For $69 you can buy the
software that I did - GetDataBack from Runtime software
(http://www.runtime.org/) and recover vital information from your crashed
drive. That would be well worth the money if only to recover your
financial data.

As an aside: even though my actual Money files were recovered (including
the backup on the drive), Money 2003, salvage and super-salvage refused to
fix it. I eventually resorted to a 12-day old backup on floppy.

Now I backup every 3 days (based on my frequency of Money usage), and if I
do a lot of work on a particular night, I explicitly backup that day.

Himanshu

p.s., most certainly not, or they won't admit it anyway. This channel is for
user-to-user support, not Microsoft-to-user.

"Rick" <anonymous[at]discussions.microsoft.com> wrote in message
news:024c01c3d7f8$cdf51c80$a401280a[at]phx.gbl...
- quote -

Buy the CD from the store like normal folk?

I really hate to say that, because I have nothing else to suggest, but you
are one of many people each week who comes here with this complaint. I
really don't understand why people think that losing the download file and
the product key is any different than losing the real CD and the key label.
But nobody ever shows up here complaining about the latter case.

"Rick" <anonymous[at]discussions.microsoft.com> wrote in message
news:024c01c3d7f8$cdf51c80$a401280a[at]phx.gbl...
- quote -

I need help reinstalling after I had a hard drive crash.
I have my MS Money backup on floppy. I downloaded the
trial version and restored my backup. I assumed that it
would save registration information and product id in the
backup - it didn't. Now it tells me the trial is over
even though I just download and installed it today. It
then ends immediately. I wanted to contact MS support to
have them resend me my product id, but it seems that they
require the product id just to contact them.

Does anybody know how to get out of this catch 22?
Microsoft, are you listening? Please reply.