Retired Coalminer,

Thanks much! It worked . . sort of.

I had previously run the file repair utility that shipped with M04 with no
success. Following your suggestion, I downloaded the Super Salvage Utility
from MS, but didn't think there was any point running when I saw it saw it
had an earlier file creation date than the M04 version. Anyway, after that
I tried your other suggestion about creating new Fidelity accounts in the
same file, but that didn't work either. I almost gave up at that point, but
decided to give the downloaded super salvage utility a chance. BINGO, it
found something wrong [Warning: broken records in system table.] and
presumably fixed it because now I can update all the Fidelity accounts - old
and new.

My wife was incredulous when I told her how a total stranger had put a good
bit of effort into helping me without asking for anything. She thought I
ought to promise to name our first born after you - not an easy thing to do
at our age - but I could make a donation to a charity of your choice.

Thanks again.
--

That is all.
Justin Emalius

Retired Coal Miner wrote:
- quote -

Forgot to include URL in last message:

http://support.microsoft.com/default...b;en-us;128135

wrote:
- quote -

Now that you know the cause of the problem, I'd suggest you do the
following: Create a new account in your original Money file. Transfer
all account entries, details below, from the 'broken' fidelity account
to the 'new' fidelity account. Add Online Services for the new Fidelity
account, and sync and download as much account information as you can
get. Then rename, or disable, the old fidelity account in case you need
to refer to it. Of course make a copy of the original Money file
beforehand in case you need to refer to it.

Per the following KB article, you can transfer all of the transactions
in an investment account to another account. Note the differences in
tracking correct investment history vs tracking ownership history.

I don't really need the screen shots. Now that you know the problem is
in the money file, maybe the money super salvage utility will clean it
up. Forgot to list that in previous posts, search this group or MS KB
for details, it's mentioned and used a lot.

By the way, I was searching through this group recently, and I saw your
name on some old issues with setting up / syncing to Fidelity in an old
version of Money, 98 or 99, pre OFX. If you followed the instructions
there, I'll guess that the process of spoofing a branding server via
using a local configuration file percipitated the problem, and when you
upgraded to M04, some settings for the Fidelity accounts persisted or
didn't convert cleanly. If after the super salvage utility the account
is still hosed up, send a report to Microsoft, explain your workaround, etc.


wrote:

- quote -

Retired Coalminer,

The new file was created smoothly. Ditto for setting up Fidelity accounts
and downloading from Fidelity. Online Services Manager is working.
Specifically, Modify Services is a working option in the "To Do" column
whereas in the old file, Update Services preceded by an exclamation point is
the nonworking option.

I don't know if this group allows binaries but in case it does, I'll
follow-up with screen shots showing what I mean.
--

That is all.
Justin Emalius

Retired Coal Miner wrote:
- quote -

Justin,

If there's any remnant of anything that is causing problems, I would
expect it to be in the Money file, not in the registry.

Try the 'new, clean Money file, then connect to Fidelity' approach, and
post back how that works.

Also, just because everything else works behind behind a router and
ZoneAlarm doesn't mean all connections will. Do try without ZoenAlarm.
Search the Money MS knowledge base atticles for zonealarm and or
firewall. and there are some things mentioned.

Justin Emalius wrote:
- quote -

Replies in-line
--

That is all.
Justin Emalius

Retired Coal Miner wrote:
- quote -

Again, Online Services Manager is not giving me the option to Modify
services for Fidelity, only Update [which is broken], so online services
can't be disabled. Consequently, I can't re-enable and get prompted for my
user id and password [which, if I ever get to that point, I can assure you
will be the same as the ones I use to access my account via the web].

- quote -

I'm behind a router and ZoneAlarm but not having problems with anything else
[including other accounts accessed by Money]. But the problem is in Money
and the Online Services Manager.

- quote -

This I may try.

You said you upgraded from Money 99 to M04, ... M99
- quote -

When I started this, I suspected something like this and was hoping someone
would have some guidance on doing this. I've searched through the files on
my hard drives and browsed the Registry looking for some remnant of M99 that
might be causing the problem, looked for something I might be able to
extract and reload from the cab files, etc. No satisfaction.

- quote -

I'm not sure from your replies if you did the disable/re-enable, or if
you are questioning how to do it. If you haven't, use the modify option
and disable services for Fidelity. Then follow through to reenable. A
detailed instruction on how to disable online services is here:
http://support.microsoft.com/default...b;EN-US;175728

If you did disable, and re-enable, can you verify you were prompted for
a user id and a password? And does that same username and password work
on Fidelity's website?

I'm at the point of only being able to repeat what I see in the FAQs and
on the MS knowledge base. So, look into each of the following one at a
time:

- Try disabling all firewall software you may be running. Note that
there may be firewall logic in a home router, so perhaps try this from a
dialup line, or something different from your usual internet connection.

- Try emptying out the Temporary Internet file cache in your IE browser.

- Save your existing Money file somewhere, and come back to it later.
Setup an all new money file, clean and from scratch in Money 2004.
Create just one account in it, for Fidelity. Then see if you can connect
to Fidelity online services thay way, follow the instructions for online
setup. You said you upgraded from Money 99 to M04, ... M99 used a
different protocol for online than M04 does, OFX didn't exist in 99, so
maybe there's something that's lingering around from M99 in the new M04
file that is causing problems. I once read that if you inadvertently
setup online services for the wrong bank, the URLs for the previous
institution remain somewhere. Eliminate that possibility.

- Once you have online services setup for Fidelity, even though you are
getting an error, (as I believe you said you now do), you can create and
save a log of the call details. You'll need to download a parser from
Microsoft and see if anything is flagged as an error. If all else fails
and you get to this point, reply and I'll see if I can explain how to do
all this. I wouldn't suggest you get your hopes up for this solution,
as interpreting this is the work of people with experience in OFX
transactions (i.e., not me), such as tech support at Fidelity.

If none of this works, ... reply back and perhaps someone can think of
something else.

Good luck.

Justin Emalius wrote:

- quote -

Retired Coalminer,
My comments are in-line

Retired Coal Miner wrote:
- quote -

I'm using the same computer to access Fidelity accounts via the web, run
Money 2004 and post to this newgroup.

- quote -

Online Services Manager does not give me the option to Modify the services
for Fidelity as it does with my other broker; only Update. The only way to
disable online services is via the Modify option.

- quote -

Purchased here in the US of A at CompUSA .

- quote -

Let's hope so. Thanks for trying and happy new year!

Justin Emalius

- quote -

Whan you say you can get into the fidelity web site, you do mean you get
into fidelity from the same computer on which you are using Money? This
verifies internet connectivity.

Since you don't get a user name/id prompt, I'd suggest you get to the
Online Services Manager screen, and disable online services for all your
Fidelity account(s), and then start over. You'll not lose any account
entries.

Follow the instructions for setting up online services for any one of
your fidelity accounts. Verify that when you get to the list where you
select a financial instution (at the top of the list box there appears
the title "Confirm financial institution" ), you choose "Fidelity
Investments"

Note that I am speaking from using Money 2003. You are using the US
version of Money, correct?

There are fairly clear explainations at the url below, click on the
instructions for Money 2004:

http://www.microsoft.com/money/support/manual/

If none of this works, post again, and maybe someone will think of
something else.



Justin Emalius wrote:

- quote -

No problem getting to my Fidelity account via the web. Money 2004 doesn't
give me a place to enter or change my Fidelity user name, only the password.
Online Services Manager doesn't give me an opportunity to modify Fidelity's
services the way it does with for my other broker.

Justin

Retired Coal Miner wrote:
- quote -


That is all.
Justin Emalius

Start with the basics and determine where things are failing.

Can you login to your account on fidelity's web site? If yes, try that
exact same id and password in Money.

If that doesn't work, post again and ...

wrote:
- quote -

I just upgraded Money 99 with Money 2004 Deluxe, in part because it stopped
updating my Fidelity accounts some months ago. I was told then MS no longer
supported Money 99 and I should upgrade.

Anyway, with the new Money 2004 install, Online Services Manager indicates
Fidelity Investments needs to be updated. After going through the motions
of updating, the system indicates update for OFX02051 was successful and
directs me to read a message from OFX02051 it. That message starts with one
of those nerve jarring Windows "you made a mistake" sounds and says
"C:\microsoft money\system\bds\USAFidelity Distributors
Corporation\Info.htm" cannot be opened. Online Services Manager still shows
Fidelity needs to be updates. Attempts to update my Fidelity accounts fail
even though accounts with another brokerage are updated.

Any suggestions on how to fix?

--
Justin Emalius

Epox 8KTA3
AMD Duron 850
384 MB generic SDRAM
WIN XP Pro SP1