Are you sure it's not working? The status on Money Plus (the Review update
results screen) says 'Your call was successful: mm/dd/yyyy hh:mm AM", even if
no data was found or updated, for each FI setup for background banking. Do
you see an error message in this screen list instead of the 'call was
successfull...' message?

I don't follow what you mean by 'when I push the online update button on the
home page,'. In my copy of Money Plus, I go to the 'online updates' page, from
the Money Plus home page, click the -> <- icon in the upper right. Then click
the update now button, in the dialog box that opens, select which accounts you
want to update, possibly including the 'Quotes, news and other information'
and then click the Update button. Is this what you are doing?

There are a few more things to try, but try to answer these first.

Kane wrote:
- quote -

I have been running Money Plus for several months now and activated
background banking when I setup online services. Paying bills, getting
updates on electronic transactions, even transferring money works great. But
I have yet to have my accounts automatically updated. I have it set for 24
hour updates. On the flip side, when I push the online update button on the
home page, sometimes it updates, and sometimes it does not. I have called
online support and they state that my install is working perfectly and it is
the bank problem. The bank did a troubleshooting session and said my install
is correct and it is Microsoft's problem.

Unless someone has a suggestion, my only course of action is to either to do
a clean reinstall or forget background banking. I can manually update my
accounts form the bank website, but it is a pain.