Unable to update account info

#4 11-11-2008, 05:46 PM

I left Money open all day and when I went to close down for the evening I
noticed that my bank info had been updated. I tried to update several times
last evening and it worked. Perhaps something was broken and got fixed....

"mw_98" wrote:

- quote -

> I am a new user to Money and I'm evaluating the Microsoft Money Plus Deluxe
> Trial software. I was able to successfully add and update my investment
> account but I"m unable to add and update by banking account at Visions
> Federal Credit Union. I have tried numerious times to add and update the
> account. Each time I get to the screen that says "Getting Account
> Information" where it appears that it's collecting account information for
> several minutes before I get a message that the account couln't be updated
> with information from the bank. If I go to tools-> Internet Updates-> Read Call
> Summary Messages all I see is that the call encountered and error and a
> message that Mocrosoft Money could not receive information from the bank.
> Can someone help me with this?

#3 11-11-2008, 03:42 PM

I left it open all night and sometime during the night it updated...

"Markus" wrote:

- quote -

> I am still not able to update. I try shortening the list etctera and still no
> update. The update window (that you can hide) will stop and say the update
> was unsuccessful, but in the column next to each account that usually shows
> dollar amounts all that is there is "Update in Progress".
> What is up?
> Thanks,
> Markus
> "Cal Learner-- MVP" wrote:
> > In microsoft.public.money, MomofFive wrote:
> > > > ee the post titled "Capital One Downloads (and other Yodlee Downloads) not
> > > working" I haven't been able (as have many other people) update my accounts
> > > since about last Thursday. My guess is Microsoft has an issue that they need
> > > to tend to.
> > > They are now tending to it. See
> > http://articles.moneycentral.msn.com...orkstatus.aspx
> > > > > Most likely they won't until 15,000 people have paid them $35
> > > for useless support. Sorry for the cynicism but I have been frustrated for
> > > days by this and now after many hours of wasted time I'm seeing that it most
> > > likely isn't my issue or anything I've done.
> > > Most people opt for the free support rather than the faster paid
> > option. The support is work days only.
> >

#2 11-11-2008, 04:18 AM

I am still not able to update. I try shortening the list etctera and still no
update. The update window (that you can hide) will stop and say the update
was unsuccessful, but in the column next to each account that usually shows
dollar amounts all that is there is "Update in Progress".

What is up?

Thanks,
Markus

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, MomofFive wrote:
> > ee the post titled "Capital One Downloads (and other Yodlee Downloads) not
> > working" I haven't been able (as have many other people) update my accounts
> > since about last Thursday. My guess is Microsoft has an issue that they need
> > to tend to.
> They are now tending to it. See
> http://articles.moneycentral.msn.com...orkstatus.aspx
> > Most likely they won't until 15,000 people have paid them $35
> > for useless support. Sorry for the cynicism but I have been frustrated for
> > days by this and now after many hours of wasted time I'm seeing that it most
> > likely isn't my issue or anything I've done.
> Most people opt for the free support rather than the faster paid
> option. The support is work days only.

#1 11-10-2008, 04:33 PM

In microsoft.public.money, MomofFive wrote:

- quote -

> ee the post titled "Capital One Downloads (and other Yodlee Downloads) not
> working" I haven't been able (as have many other people) update my accounts
> since about last Thursday. My guess is Microsoft has an issue that they need
> to tend to.

They are now tending to it. See
http://articles.moneycentral.msn.com...orkstatus.aspx

- quote -

> Most likely they won't until 15,000 people have paid them $35
> for useless support. Sorry for the cynicism but I have been frustrated for
> days by this and now after many hours of wasted time I'm seeing that it most
> likely isn't my issue or anything I've done.

Most people opt for the free support rather than the faster paid
option. The support is work days only.

11-10-2008, 03:28 PM

See the post titled "Capital One Downloads (and other Yodlee Downloads) not
working" I haven't been able (as have many other people) update my accounts
since about last Thursday. My guess is Microsoft has an issue that they need
to tend to. Most likely they won't until 15,000 people have paid them $35
for useless support. Sorry for the cynicism but I have been frustrated for
days by this and now after many hours of wasted time I'm seeing that it most
likely isn't my issue or anything I've done.

"mw_98" wrote:

- quote -

> I am a new user to Money and I'm evaluating the Microsoft Money Plus Deluxe
> Trial software. I was able to successfully add and update my investment
> account but I"m unable to add and update by banking account at Visions
> Federal Credit Union. I have tried numerious times to add and update the
> account. Each time I get to the screen that says "Getting Account
> Information" where it appears that it's collecting account information for
> several minutes before I get a message that the account couln't be updated
> with information from the bank. If I go to tools-> Internet Updates-> Read Call
> Summary Messages all I see is that the call encountered and error and a
> message that Mocrosoft Money could not receive information from the bank.
> Can someone help me with this?

#-1 11-10-2008, 02:49 PM

I am a new user to Money and I'm evaluating the Microsoft Money Plus Deluxe
Trial software. I was able to successfully add and update my investment
account but I"m unable to add and update by banking account at Visions
Federal Credit Union. I have tried numerious times to add and update the
account. Each time I get to the screen that says "Getting Account
Information" where it appears that it's collecting account information for
several minutes before I get a message that the account couln't be updated
with information from the bank. If I go to tools-> Internet Updates-> Read Call
Summary Messages all I see is that the call encountered and error and a
message that Mocrosoft Money could not receive information from the bank.

Can someone help me with this?

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