Have you tried Reseting IE back to defaults (on the Advanced tab of Internet
Explorer's Options)

This could be caused by some caching of old pages and/or a cookie related to
Money, Moneycentral, Passport and/or Live
So clearing the Temporary Internet Files and Cookies may resolve this.
But if you clear all your cookies this will mean that any preferences for
other websites saved in their cookies will have to be chosen again (for
example remembered passwords, etc)

Also be sure that you have closed all instances of Internet Explorer and
Money (it may simply be easier to restart your computer to ensure this)

-Mark



"Susannah" <Susannah[at]discussions.microsoft.com> wrote in message
news:817DF500-5238-4492-A27E-46990B14E710[at]microsoft.com...
- quote -

"Cal Learner-- MVP" wrote:

- quote -

This was somewhat helpful. None of the A1... steps worked because in order
to complete them I had to sign in with my Live ID. So, I removed my password
from the file and tried to re-add it. Didn't work. I tried to use a different
Live ID (the one I'm using to post here). Didn't work and I know the account
info is valid because I entered it on this site. I tried following the steps
to create a new Live ID and link it to the Money file. Didn't work - the
website it tried to open posted a 500 server error. Ugh...

Without Live ID I can at least download transactions from my primary credit
card, but other accounts (checking, savings, etc.) won't work unless I can
get the Live ID working and enable My Accounts feature.

In microsoft.public.money, Susannah wrote:
- quote -

I had misunderstood your symptom. I had thought that you were locked
out of your file. It appears that you are getting into your file,
but are not able to get your transactions and balances to download.
That would be for the institutions that have the term "third party"
in the description from
http://www.microsoft.com/money/bankonline.aspx
The data for those is fetched from your financial institution's web
page for you by a third part by MSN Money/Moneycentral. That
connection may be hung up somehow.

If this seems to fits your case, first make an extra copy or backup
of your file in case you don't like the results. This is unlikely to
be needed, but it is still worthwhile. Then...

A1. Go to the first item in Tools-> Settings to disable those updates
from MSN Money using the first choice in the list. That will stop
that connection, and I think it will disable those accounts for
online access for now.

A2. Re-enable that same item. That will permit you to set up those
accounts for online access again. Try updating your accounts. If you
get errors that indicate a sign in error, go to step B1 below.

A3. Set up each such account for online access again by
AccountList-> ManageOnlineServices (or
Banking-> AccountTools-> ManageOnlineServices). Set up one of the
accounts for online services. This should result in an extra account
(or more if you have multiple accounts at that institution) being
created with the recent transactions. You will next Merge the new
account(s) with the existing account.

A4. AccountList-> MergeDuplicateAccounts. This will give a list of
accounts that are not set up for online access at the moment, and a
drop-down list of online-enabled accounts for each. For the old
account(s) for the institution, select the appropriate account that
just got created. Don't worry about the warning. It will not cause
you to lose transactions already in the old account.

If this fixes things, repeat for each affected account. If not,
post back with what happened.

B1. There the problem could be in the LiveID. Remove the LiveID from
your file at File-> PasswordManager. Close Money.

B2. If Open Money and add your same LiveID back to the file at
File-> PasswordManager. If you tried that already, create a new
LiveID, and apply it to Money. Close Money. Open Money. Go to step
A3 again.

"Cal Learner-- MVP" wrote:

- quote -

tried all of them. The repaired file accepted my password, but when I open
the repaired *.mny file, I get the message that my information isn't
verified. My file continues to open, but my accounts are no longer
automatically updated. I'm not going to use this software if I have to
manually download the files and import them to Money.

In microsoft.public.money, Susannah wrote:

- quote -

When you tried to make a repaired version of your file, the program
asked for your login info. Did that work?

It sounds as if restoring a backup file would be the probable
solution. Make an extra copy of your later backups onto other media
while you are thinking of it.

To restore, one way is to locate your newest, or second-newest *.mbf
file in WE. Open Money by right-clicking the file. During the
restore, instead of restoring to the "default location", you can
browse to your Documents folder, and select a new name. That way you
won't overwrite that *.mny file that you have not totally given up
hope for.

I cannot sign in. Message is "The sign-in attempt for
sbebee[at]messengeruser.com was unsuccessful. Please try again." That is what
happens if I open my money file "offline". When signing in initially, the
message is "Money could not verify your sign-in information. You can use some
Money features, but you can't get online updates or do other online tasks in
Money. To regain access..." Any ideas? I've reinstalled, I've repaired Money,
I've cleared temp internet files. I'm frustrated and stuck and about to give
up on MS technologies.