When good goes bad, usually following some 'improvemts' the customer will love.
So goes corporate thinking. And so it went with Citibank making changes to
their web site and formatting of their accounts data.

After nearly a year of trading emails with 'customer service' people who
don't give a damn or simply think that a reply something along the lines
"Your business is important to us"...willl fix the customers issues.

After finallly getting through to a real human being who takes
responsibility for the issue, a quick and reasonable solution is in the works.

Remember the days about corporate America proclaiming QUALITY is a first
priority? Quality is so easily replaced by GREED. Ah, I feel better
already. (:-)...

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, budman[at]frozenorth.ca wrote:

- quote -

Its disappointing that companies are not eager to fix identified
bugs.

- quote -

It would be possible to write a program/script in your favorite
appropriate language. I have done similar things in Perl. An editor
with a macro function might do the job too.

On the other hand, there are a lot of credit card companies, tho you
have already invested a lot of time into this one. In the US, many
of the credit card companies provide direct OFX servers, which is
nicely convenient. Since it is so convenient, it tends to be done
more often. I was able to notify the company of the rare bad charge
a couple days after it was posted.

Because I can't seem to get information elsewhere, and since I DO use Microsoft
Money, I thought I'd present my, or rather my financial institution's problem
here.

After starting to receive an error message a few months ago that Microsoft Money
couldn't open my downloaded MasterCard OFX file, I found that the OFX file was
not compiled properly.

Raw statement downloads from my bank's MasterCard "recent transactions" page
have the transaction types <TRNTYPE> shown as DEBIT, even when the amount should
be a credit. However, when downloading a past statement in its entirety, the
<TRNTYPE> are appropriately identified.

After months of emailing and phone conversations with their "support" they have
washed their hands of this matter, and dismiss it as a software problem on my
end. I have told them that I simply download the file and save it to my
desktop, open it with WordPad and it's obvious where the problem is obvious. I
haven't even opened Microsoft Money at this point.

All I have to do is locate any <TRNAMT> that is positive, go up to the <TRNTYPEand replace DEBIT with the word CREDIT, save the change(s) and import the file
into Microsoft Money, no problem. The only problem, is that I must do this
every time I download my recent transactions, because any credits, be they
payments to the account or merchandise returns must be edited in this manner.

Since I regularly download OFX files from other financial institutions
successfully, it would appear to me that there is something somewhere on that
"Recent Transactions" page that is identifying credit amounts as DEBIT. I
should also mention that this problem has cropped up in the last few months
only. I never had problems prior. Any help with this would be greatly
appreciated.

Thanks