I actually have already tried another administrator user. I guess I'll try to
hit up support tomorrow <sigh> ....

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Christian wrote:

- quote -

Yes. I would create a new XP user with Administrator privilege,
switch to that user and try to create a new Money file with no
password or Live ID. The theory is that if the problem is an IE
setting, you will get default settings for the new user. If you
succeed this way, it would not change your settings as the main
user. If that succeeds, you can look into settings for your regular
user.

You can contact support Monday.

- quote -

Safe Mode with Network Support and Safe Mode... both exactly the same
behavior. The only difference is that the process writes 360 bytes and reads
only about 420K in both safe modes compared to the normal boot.

Anything else? Or should I just pursue a refund?

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Christian wrote:

- quote -

I would try launching in safe mode. If that does not hang, I would
go to selective boot.

I have definitely rebooted. As I mentioned, I went through most of the KB
articles talking about Money install problems. Some of them said to reboot
after install, before running... some had me changing DEP settings and then
rebooting before even installing... etc.

I have now also tried opening the sample.mny file directly... nothing seems
to change the behavior. Always the same. The process comes up, consumes about
10 - 12 MB of memory... performs about 516K of reads and always exactly 144
bytes of writes. Then it just sits there doing nothing for the rest of its
life.

I do not have IE8 Beta installed. I have never installed IE8. I have IE7
with all of the latest patches (that goes for Windows XP as well). I have
actually uninstalled my anti-virus completely just because it mentions that
some cause problems with the install. Still, always the same behavior.

Any other thoughts?



"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Christian wrote:

- quote -

Have you rebooted after install? If not, I would.

Are you running the IE beta? If so, that could cause some odd
behavior.

Can you open Money by double-clicking Sample.mny from your install
folder?




- quote -

I am running Windows XP Professional. I just purchased, downloaded, and
installed Microsoft Money Plus Premium. All went off without a hitch or error
message. Downloaded perfectly, installed perfectly, no problems what-so-ever.
I then go to run either Money or Insights... both programs "start" in that I
can see a process for them in task manager. From that point on, NOTHING
happens. The process sits there forever (forcing me to end task to get rid of
it) and no window or application ever launches. I have tried all of the
related knowledge base articles about how to cleanly remove and reinstall the
software... always the exact same behavior. Perfectly clean install, no error
messages, stuck process that doesn't ever do anything.

I am a programmer so I happen to open up my debug view to see if I got
anything useful there (nothing in event viewer) and I get 2 lines like this
one (from the Money process) when starting Money:
%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s %s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s

I would like to use this software, but so far it has been a miserable
experience. Please help. Thanks.