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Old 09-05-2008, 03:39 PM
Cal Learner-- MVP
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Default Re: Cannot open Money08 after upgrading from Money06

In microsoft.public.money, Money06to08_bugs wrote:

- quote -

> I have upgraded from Money2006 to 2008 last week after getting the MS upgrade
> notices.
> I was able to use Money08 for several days. Currently Money will crash as
> soon as I enter my logon name and password. I have tried to logon in offline
> mode but it doesn't work as well. In addition, I cannot launch MSN
> messenger. Not sure if they are all related.
> Also, it says there is no-charge (unlimited request) to contact Money tech
> support via email or chat, but then down below it says there's a charge of
> $35. Any idea?


Here are my interpretations:

For the email support, it says "Cost:$35.00 total plus applicable
taxes per support request after all no-charge support is used." Your
free support for Money Plus is still in effect.

There is a charge if you use the 800 number rather than the 866
number.



- quote -

> Thank you in advance.
  #-1  
Old 09-05-2008, 02:06 PM
Money06to08_bugs
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Posts: n/a
Default Cannot open Money08 after upgrading from Money06

I have upgraded from Money2006 to 2008 last week after getting the MS upgrade
notices.

I was able to use Money08 for several days. Currently Money will crash as
soon as I enter my logon name and password. I have tried to logon in offline
mode but it doesn't work as well. In addition, I cannot launch MSN
messenger. Not sure if they are all related.

Also, it says there is no-charge (unlimited request) to contact Money tech
support via email or chat, but then down below it says there's a charge of
$35. Any idea?

Thank you in advance.
 

Tags
money06, money08, open, upgrading
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