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Old 09-03-2008, 11:00 PM
Bob
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Default Re: Desperately need help -- Money stopped working

Thanks Cal, I will try that later tonight.

BTW, what happened to the Help and Support section for Money? I tried it
today at 1:30 or so and the "chat" option is still not operational. I thought
IM chats are available during office hours (and 1:30 ET is definitely in the
range).

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, Bob wrote:
> > Hello all
> > > I WAS running Money 2007 Deluxe SP1 with Vista home premium SP1 and the

> > following is my problem.
> > > Long story short:
> > > 1. I had an Windows Update
> > > 2. Money start keep prompting me for update although i dont need it.
> > > 3. I tried following the instruction of the Knowledge Base Article and tried

> > to locate the "MNYCorefiles" folder but it stays hidden from me.
> > > 4. In frustration i uninstalled Money and reinstalled from CD
> > > 5. Now Money wouldnt update no matter what
> > > 6. Something else happened with a third party software and I need to do a

> > System Restore
> > > 7. Now Money stop working altogether and Vista shuts it down every time.
> > > So I am guessing i need to uninstall and do a clean install and everything

> > else.
> > > Please tell me what i should do in steps.

> There are other steps you could take, but I would try this first:
> Be sure that your Money and backup files are moved to a spot that
> you will have full privileges to, such as Documents/MyDocuments.
> If they are in \ProgramFiles, Vista will create an
> impermanent copy of the file for the user to use, unless the user
> explicitly right-clicks at launch and choose RunAsAdministrator
> that time.
> Right-click the Money icon and choose RunAsAdministrator to let
> updates happen. Then reboot the computer. Check that the Money
> 2007 version shown in Help-> About is 16.0.*.1303.

 
Old 09-03-2008, 06:31 PM
Cal Learner-- MVP
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Posts: n/a
Default Re: Desperately need help -- Money stopped working

In microsoft.public.money, Bob wrote:

- quote -

> Hello all
> I WAS running Money 2007 Deluxe SP1 with Vista home premium SP1 and the
> following is my problem.
> Long story short:
> 1. I had an Windows Update
> 2. Money start keep prompting me for update although i dont need it.
> 3. I tried following the instruction of the Knowledge Base Article and tried
> to locate the "MNYCorefiles" folder but it stays hidden from me.
> 4. In frustration i uninstalled Money and reinstalled from CD
> 5. Now Money wouldnt update no matter what
> 6. Something else happened with a third party software and I need to do a
> System Restore
> 7. Now Money stop working altogether and Vista shuts it down every time.
> So I am guessing i need to uninstall and do a clean install and everything
> else.
> Please tell me what i should do in steps.



There are other steps you could take, but I would try this first:

Be sure that your Money and backup files are moved to a spot that
you will have full privileges to, such as Documents/MyDocuments.
If they are in \ProgramFiles, Vista will create an
impermanent copy of the file for the user to use, unless the user
explicitly right-clicks at launch and choose RunAsAdministrator
that time.

Right-click the Money icon and choose RunAsAdministrator to let
updates happen. Then reboot the computer. Check that the Money
2007 version shown in Help-> About is 16.0.*.1303.
  #-1  
Old 09-03-2008, 06:21 PM
Bob
Guest
 
Posts: n/a
Default Desperately need help -- Money stopped working

Hello all

I WAS running Money 2007 Deluxe SP1 with Vista home premium SP1 and the
following is my problem.

Long story short:

1. I had an Windows Update

2. Money start keep prompting me for update although i dont need it.

3. I tried following the instruction of the Knowledge Base Article and tried
to locate the "MNYCorefiles" folder but it stays hidden from me.

4. In frustration i uninstalled Money and reinstalled from CD

5. Now Money wouldnt update no matter what

6. Something else happened with a third party software and I need to do a
System Restore

7. Now Money stop working altogether and Vista shuts it down every time.

So I am guessing i need to uninstall and do a clean install and everything
else.

Please tell me what i should do in steps.

Thank you.
 

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desperately, money, stopped, working
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