Well.. I have confirmed that the *RS.txt log file i received does include the
<SUPTXDL> Y for all accounts. So this is not the issue.

the DTSTART date shown for all accounts is: <DTSTART> 20080727


I tried something else... I had a co-worker load the Money trial and sync
with 5/3 bank on his PC. Everything worked flawlessly. So we created an
addition money file on his computer and I tried to sync my accounts from 5/3.
And still my accounts would not syncronize???

In my mind, this confirms that this is a Bank Issue? Does this seem
reasonable?

Now my biggest problem is; How am I going to get anyone at the bank to
listen to me, moreover, am I going to be able to get someone who can actually
fix this problem over the phone???

What should I be asking them to check?

I am so lost...

Cal... Thanks for your help thus far!
-John



"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, A4DRIVR wrote:

- quote -

It would normally mean that only one was sent. And that would
normally mean that there was not a statement to send for some
reason. And I don't mean a lack of new transactions.

One possibility is that the bank is sending back information in the
first RS.txt file that the accounts are not enabled for statement
downloads, only for Bill Pay.

Each account has an <ACCTINFO> section, and within that a bank
account has a <BANKACCTINFO> aggregate (the things from a single set
of <BANKACCTINFO> ... </BANKACCTINFO> tags), and inside that is
normally the following:
<SUPTXDL> Y
This tags determines if an account Supports Transaction Download. If
the accounts state "N", then this is the problem and the bank needs
to fix it. See section "11.3.3 Bank Account Information
<BANKACCTINFO> " of the spec. If the accounts state "N", then this is
the problem and the bank needs to fix it.

Credit card accounts have a <CCACCTINFO> and Investment accounts
have an <INVACCTINFO> section. Those are set up somewhat
differently.

Another possibility is that the bank will not download anything if
the request in the second RQ.txt file has a DTSTART that is in the
future. This can be caused by having the computer date displaying
the wrong year. Note that dates and times in OFX files are in
yyyyMMddhhmm* format with either timezone specified or defaulting to
GMT. They can stop after the day, or they can be more detailed
getting into the time. If time is not specified, the implied time is
00:00.

Something else worth mentioning... Money only generate one RS.txt file for
my 5/3 accounts, whereas it generated two for the Discover card account. It
seems that one RS log file has general account information, and the other
outlines actual transactions.

Believe it or not, the RS.txt that is generated for the 5/3 accounts does
not contain the transactions!

SO what does it mean if a Log file isn't even created?

-John


"A4DRIVR" wrote:

- quote -

So I have collect quite a few logs... none of which contain a
<SEVERITY> ERROR everything states <SEVERITY> INFO.

Judging by the headed found in the log file, it appears my bank uses OFX ver
1.02???

I completed every step in the support article 829143 on the Microsoft
support website with no avail either.

In order to confirm whether or not this a computer related issue, I loaded
Money onto my work PC. It is running XP (instead of Vista) and used a
completely different host of software titles. My online transactions would
not sync to that computer either.

So now I'm trying to determine if the problem resides in the OFX file
itself.. or if i's a communication error from my ISP's. However, I have
run the software both from work and home with the same results.

I'd like to pinpoint the problem so I can address the problem item
specifically when I call 5/3 online support again.

I would really like to know if the problem is a result of bad code in the
OFX file... but can't determine how to confirm.

Thanks,
-John


"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, A4DRIVR wrote:

- quote -

If it were me, I would collect a log file
http://support.microsoft.com/kb/911941/

ProvLogs.reg/NoLogs.reg - can be used to turn on/off automatic
logging of the OFX files. http://money.mvps.org/patches.aspx

The files will be named *RS.txt and will be in the same folder as
your *.mny file. There will be two normally for each FI. You want
the later, and usually larger, one.

If the log file is in OFX version 2.x, you can view it by copying
the log file to *.xml and opening it with IE. If the file is OFX
version 1.x it sometimes may be reasonably viewed with notepad,
depending on if that institution puts newline characters into the
OFX file.

It can be obscure. In particular, look for any
<SEVERITY> ERROR
fields.
<SEVERITY> INFO
are normal.

ofx.net has the specifications, but it is hard starting with that.


- quote -

Well.. I called the online support department at 5/3, and explained the
problem to them as well. They were able to confirm communication with their
server, and claimed to confirm that everything on their end was working
correctly.

So this puts me back here...

Please help me!

I still haven't successfully downloaded a bank balance.

-John

"SteveBell" wrote:

- quote -

A4DRIVR wrote:

- quote -

I used to use Fifth Third, but it was many years ago. I seem to recall
that I had to call tech support and have them enable each account for
access by Money.

--
Steve Bell
New Life Home Improvement
Arlington, TX

SO basically... the bill payment side of the software works. I have already
submitted a payment using the software. In addition, all accounts can be
seen inside of Money Plus (i.e. checking #1, checking #2, savings, etc.)

However, the online statement downloads do not work. All of my accounts
show "0.00" in the balance. Everytime I attemp an update... the software
states:
"Your last call encountered an error: 8/25/2008 4:12PM
Microsoft Money could not update your account. Please try to Update your
account again. If the problem continues, contact Customer support.
Money was unable to complete the operation. The Internet, banking, or
brokerage server you were trying to contact encountered an error. Please try
your call again later. (oFxHTIPsOO)"

Does that answer you question?


"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, A4DRIVR wrote:

- quote -

What does that mean?

- quote -

I just downloaded the trial version of Money Plus. I was able to get me
Discover card account to sync... However, I can not get my 5/3 accounts to
sync. The software has downloaded all of the accounts from 5/3, however it
has never downloaded a single transaction or balance. I can send payments
from the 5/3 accounts as well.

Any advice or help onthis issue would be greatly appreciated!

John