Support always replies.
So, if you never got a reply, that likely means your junk email filters are
not allowing you to see those messages.
This may also point to this Money update problem being tied to security
software on your system being too restrictive.

-Mark

"caowens" <caowens[at]discussions.microsoft.com> wrote in message
news:B0AC730C-B55D-4ACE-A063-6801CF727BF0[at]microsoft.com...
- quote -

At least you got a reply. I have gone to Money support and submitted 3
requests for help, never get a reponse. I only get a survey email asking me
to rate the service. Everytime I give a poor rating and it asks if I would
mind be contacted about my survey. I write sure, I would even like someone
to even respond to my initial email about the problem. Help & Support is
useless, chat is always not available - even during their supposed hours of
operation, they are always closed. So I came to Discussion hoping to find a
solution, but find still no answer anywhere. I have tried all suggestions
that I have found and nothing works. Absolutely ridiculous, I have used a
Microsoft Money program since 1997, first time I have ever had a problem.
But considering this lack of support, I am seriously looking into some other
program.

"Michael" wrote:

- quote -

None of this helps. Support gives up allways - see below - Almost impossible
to fix this software! I had same problem Ver. is ..1415 but in Vista or XP it
will eventually get hosed and wants to update constantly. Too bad no
competent support exists. Format - re-install everything. Wait 2 months - Its
back!

Hi CustomerName,
This is Christian Hinojosa with Microsoft Money Technical Support. It was a
real pleasure to work with you on the issue with Microsoft Money today
unfortunately we were not able to establish a resolution.

What happens when Money is not able to run the software update in the
original Admin User Profile is that the security settings are too strict or
set too high. This can either be the default Firewall security settings on
the computer or the third party antivirus software, we are not completely
sure what is blocking the software update from completing.

Although Money can sometimes be installed with the changed settings, there
are occasions when this is not possible because the settings are too strict
or set too high. The security settings and the antivirus software sometimes
read the update files as malware or harmful to the computer and therefore
will not allow the software update to continue. I can assure you that the
files needed are by no means harmful in anyway. To pinpoint the exact cause
of the issue will be near impossible seeing that the security settings change
for each program installed.

When we create a new user profile the settings are set back to defaults and
are more lenient to the software files needed to run the update. This task
does not affect the rest of your files nor will it interfere with the day to
day operations of your computer, the only thing that changes are the security
settings on the computer.

At this time, I am closing your case and noting that your issue has not been
resolved. If you have any further questions pertaining to this particular
support incident, simply respond to this message and we will follow up with
you as soon as possible.

I am including the Microsoft Support site which contains a list of support
options available to our customers:

http://support.microsoft.com/money

Thank you for choosing Microsoft.
Christian Hinojosa

Microsoft Money Technical Support

Delighting our customers is our top priority. Our managers welcome your
comments and suggestions about how we can improve the support we provide to
you. Please email us at msmoneymanagers[at]css.one.microsoft.com

If you have your case number, please provide it within your email.

NOTE: The msmoneymanagers[at]css.one.microsoft.com address is not intended for
interaction with the Support Professional working on your specific technical
issue.

To provide additional feedback or to explore more support options, please
visit the Microsoft Help and Support Website at:
http://support.microsoft.com/money

WASTE Of TIME AND - MONEY
"me" wrote:

- quote -

I'm having this problem too in XP. Still waiting for a solution. I've been
ignoring it for about 6 mos.

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, schnepper wrote:

- quote -


In the title of KB article 927811 includes "Money Plus".

At the bottom it says
APPLIES TO
• Microsoft Money 2007 Deluxe
• Microsoft Money 2007 Home & Business
• Microsoft Money 2007 Premium
• Microsoft Money Essentials
• Microsoft Money Plus Deluxe
• Microsoft Money Plus Home & Business
• Microsoft Money Plus Premium


- quote -

yep, with no improvement. The KB says it's only for Money 2007 - should it
work for Money Plus Deluxe as well?

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, schnepper wrote:

- quote -

Did you do
http://support.microsoft.com/kb/927811/en-us method 2?

thanks - BTW I'm running Vista SP1 and Money 17.0.*.1415

My backup files are going to the documents folder and my IE7 security
setting are all set to default.

I'm still seeing the following dialog, just before Money's home page is
displayed, whenever I launch Money as normal user.

"To continue operating successfully, Money requires a software update.
Click OK to close Money and begin the update now."

This dialog does not show up if I launch Money as Administrator.

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, schnepper wrote:

- quote -


Be sure that your Money and backup files are moved to a spot that
you will have full privileges to, such as within the user's
Documents folder. If they are in ProgramFiles, Vista will create
an impermanent copy of the file for the user to use, unless the
user explicitly right-clicks at launch and choose
RunAsAdministrator that time.

Confirm that your version from help about is 17.0.*.1415

Then start Money by right-clicking the *.mny file in Documents, and
choosing Open.

Once inside change your backup path from
"C:\Documents and Settings\username\My Documents\" to
"C:\Users\username\Documents\" if this applies.

If this does not do it, consider setting IE7 back to all of its
defaults. A way to test to see if it is a problem with an IE7
setting is to create a new user, and see if that user can restore
and use a Money file from a *.mbf that you copy to a USB flash
drive.

- quote -

I'm getting the same problem and my local intranet security is already set to
default. The dialog doesn't show if I launch Money with "run as
administrator". However, when I later run as normal user, the dialog is
re-displayed. I don't want to continually run Money with admin privs, so pls
provide a better workaround.

thanks

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Spam spam bacon spam wrote:

- quote -

This has handled some problems in the past and might help in this
case. Let us know.

In IE, start with
[IE6]Tools-> Options-> Security-> LocalIntranet-> DefaultLevel
[IE7]Tools-> InternetOptions-> Security-> LocalIntranet-> DefaultLevel
which may be sufficient.

If that does not let you get updated, and if you are using XP, I
would try creating a new user with Administrator privilege. Switch
to that user and start Money with a new blank file with no LiveID.
Let Money download the updates as that user.

The theory is that if the problem is an IE setting, you will get
default settings for the new user. If you succeed this way, it
would accomplish the download, and it would point toward the reason
the other did not work. You can delete the new user later, and
your regular IE settings will not have been changed.

"Cal Learner-- MVP" wrote:

- quote -

It does not. I had already tried that. Even though it mentions the second
issue is for Vista, I tried that too (deleting core files) and still no
change....

I even changed my backup option to "not automatically backup" becuase I
thought it was interfering, but that was no help, either...

I'm using version 17.0.125.1415, if that helps...

In microsoft.public.money, Spam spam bacon spam wrote:

- quote -

See if http://support.microsoft.com/kb/927811/en-us helps.

I'm running MS Money Plus Premium (2008?) on XP pro SP2

I upgraded Money in June (or so) and since then I get this msg when I start
money:

<b> To continue operating successfully, money requires an update. Click OK
to close money and begin the update now.</b
Then the download progress bar starts and then ends abruptly, with a new
message:

<b> A software update is already in progress. please try again when the
update is complete.</b
If I choose not to update, I can continue on.

What am I missing and how do I update this $#% thing?