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Old 07-31-2008, 02:14 AM
Chris Valle-Riestra
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Default Re: Unable to update bank sign-in information



"Cal Learner-- MVP" wrote:

<< I see that Juniper Bank is not currently listed. >
Not true. It pops up under the name "Juniper Bank - Credit Cards."

I would have contacted support, but their e-mail support system on the Web
site is busted.
 
Old 07-31-2008, 01:43 AM
Cal Learner-- MVP
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Default Re: Unable to update bank sign-in information

In microsoft.public.money, Chris Valle-Riestra <Chris
Valle-Riestra[at]discussions.microsoft.com> wrote:

- quote -

> I am using Money Plus Deluxe v. 17.0.120.1415. After many months of
> successfully downloading transactions from Juniper Bank, the bank required me
> to change my password, which I did on the bank's Web site. This resulted in
> Money no longer being able to download transactions, giving the error
> message, "Your sign-in information doesn't match the bank's records. Verify
> your sign-in name and password with your bank or brokerage, and then provide
> your sign-in information again." The problem is that when I follow the link
> to do this, and enter and confirm the new password, it doesn't "stick."
> Money returns the same error message when I try to update transactions again.
> When I again look at the screen to update sign-in information, I see that
> Money still has the old password! I know this because even though the
> password is only displayed as dots, it has the number of dots for the old
> password, not the new one, which is longer. Note that for Juniper Bank,
> Money uses a full profile, where the password is entered. The password can't
> simply be entered in the "Update Now" dialogue box. Any help would be
> appreciated.


Looking at
http://www.microsoft.com/money/banko...Type=BanksOnly
I see that Juniper Bank is not currently listed. I don't know if
this is a temporary situation or not. You might contact Microsoft
Money support.
  #-1  
Old 07-31-2008, 12:41 AM
Chris Valle-Riestra
Guest
 
Posts: n/a
Default Unable to update bank sign-in information

I am using Money Plus Deluxe v. 17.0.120.1415. After many months of
successfully downloading transactions from Juniper Bank, the bank required me
to change my password, which I did on the bank's Web site. This resulted in
Money no longer being able to download transactions, giving the error
message, "Your sign-in information doesn't match the bank's records. Verify
your sign-in name and password with your bank or brokerage, and then provide
your sign-in information again." The problem is that when I follow the link
to do this, and enter and confirm the new password, it doesn't "stick."
Money returns the same error message when I try to update transactions again.
When I again look at the screen to update sign-in information, I see that
Money still has the old password! I know this because even though the
password is only displayed as dots, it has the number of dots for the old
password, not the new one, which is longer. Note that for Juniper Bank,
Money uses a full profile, where the password is entered. The password can't
simply be entered in the "Update Now" dialogue box. Any help would be
appreciated.
 

Tags
bank, information, signin, unable, update
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