The upgrade to AVG is likely the source of the problem.
I suspect that they installed a different version of msvcr80.dll that is not
compatible with Money.
Money installs version 8.0.50727.42
The error message you provided reported your copy as version 8.0.50727.762

If you do a search on your computer for msvcr80.dll you'll probably be able
to find the .42 version somewhere.
Since the AV program is likely loading first, it's the one that puts it's
copy of msvcr80 into memory. So, you might try replacing the copy in the AVG
folder with the .42 version and then reboot your computer, and see if that
resolves the problem.

-Mark


"HaLeBu" <HaLeBu[at]discussions.microsoft.com> wrote in message
news:A41855FF-8F7F-424C-9464-37218D2D0047[at]microsoft.com...
- quote -

In microsoft.public.money, HaLeBu wrote:

- quote -

choose a no-charge option.
http://support.microsoft.com/oas/def...9&gprid=524453

"Cal Learner-- MVP" wrote:

- quote -

Thanks for letting me know, since that's NOT what the web site says, which
is why I've been posting here.

In microsoft.public.money, HaLeBu wrote:

- quote -

Creating and deleting a user is easy in XP from the control panel.

- quote -

It's free. Write down the serial number from Help-> About as your
product ID.

"Mark" wrote:
- quote -

The only change, from the initial installation that worked, to the present
was that I upgraded AVG Free antivirus from 7.5 to 8.0. I don't think I can
restore 7.5, which is about to be eliminated. The other security programs are
ThreatFire, Zone Alarm Firewall previously reported, and WinPatrol.

- quote -

That shouldn't be the cause, since I was using Firefox when Money worked in
the initial installation.

- quote -

Too much work.

- quote -

That doesn't seem worth the effort for the reason you give.

- quote -

There is no way I will pay for a support call on a brand new program.
Instead I'll scrap the program and go back to an upgraded Quicken.

Thanks for all your help. There is, however, one outstanding issue that
neither you nor Cal has responded to: is there a way around the Repair issue.
I don't believe I passworded my file(s), and yet Money wants a password (not
my Windows Live password) before it will let me try to repair the file. Is
this a known bug?

What I will do is, when I get to my summer home at week's end, is follow
your and Cal's suggestions and see if I can make Money Plus work properly on
this computer. Alternatively, I'll install it on my laptop (which still has
AVG 7.5) and see if that makes a difference. I'll start with restoring the
5/22 backup and adding the new files via QIF as Cal suggested. If not, I'll
write Money Plus off and return to an upgraded Quicken, which is probably
what I should have done in the first place, given all the time I've lost.

Thanks for all your help.

In microsoft.public.money, HaLeBu wrote:

- quote -

And I would try that File-> RepairMoneyFile-> StandardFileRepair level
2 again.

In addition to other suggestions (such as the new XP user test), I
suggest you boot XP into safe mode. Open Money. See if you can write
a backup file. If you can, that would point to some kind of driver
problem.

- quote -

Not likely that a big file is a problem. My file is currently
109,895,680 bytes.

The operation that will remove old non-investment transactions is
File-> Archive. People who do that expecting the file to become
significantly smaller or faster are usually disappointed. You could
try that, but if you do, I would try a really old date. How about
1/1/1950. So it is not going to remove any transactions, but it
could help something.

No, don't need the dump. I was hoping for a different error. This one's a
little too generic.

Do you happen to have some other "security" software installed/running (for
example Anti Virus, firewall, "disk protection", etc)?
If so you might try temporarily disabling (or even uninstalling them) to
test if they are interfering.

A couple of additional thoughts:
- Since Money has had problems in the past with certain modules on the Home
page, try changing the start page in Money to something else (such as the
account list: Tools - Setting - Program Settings), restart Money confirming
that it now starts there and then see if it still crashes when you exit.
- There's a remote posibility that it could be due to having Firefox as your
default browser. Try temporarily making IE your default browser then start
Money and see if it still crashes when you exit
- You might also try creating a new "admin" user account in XP and log into
that Windows account and see if you can run Money without it crashing.
- Try creating a brand new file (File - New) and see if that works. I'd
suspect that you'll have the same problem if Sample was crashing as well.

Other than that, you may need to contact Microsoft Support directly to see
if they an offer some additional assistance.

Thanks,
Mark


"HaLeBu" <HaLeBu[at]discussions.microsoft.com> wrote in message
news:8FCBC710-EAFA-4E74-8E71-6329B59BE593[at]microsoft.com...
- quote -

"Mark" wrote:
- quote -

AppName: msmoney.exe AppVer: 17.0.0.1414 ModName: msvcr80.dll
ModVer: 8.0.50727.762 Offset: 0001e879

Do you need the second set of details?

Cal Learner-- MVP" wrote:

- quote -

No joy - am I ever sorry I converted from Quicken.

I reinstalled and updated to .1415. I then opened Sample and backed it up.
Worked OK with compressed backup. I then went to my file. It would not back
up, giving me the same error as before. Ditto with Sample on the retry. So
there's something corrupting the backup process. Tell me what to do now.
Obviously the first step is another reinstall from the CD. Then presumably I
restore my original 5/22 backup of my two files, first renaming my copied
files so I can do the extract of new entries that you suggested.

It it possible that the problem is that I began with a huge Quicken file,
and that my file in Money Plus is now so large that it won't work properly?
In that case I can go back and delete everything up to a certain year and
start over.

What are the "details" of that error (there's probably a 'click here' link
for more details)?


"HaLeBu" <HaLeBu[at]discussions.microsoft.com> wrote in message
news:E8B51921-6E48-40C1-854A-789B7C5EC15E[at]microsoft.com...
- quote -

In microsoft.public.money, HaLeBu wrote:

- quote -

I would try it from the CD first. If Money wants you to uninstall
first, it will say so.

"Cal Learner-- MVP" wrote:

- quote -

No. I haven't been offered SP3 through the Automatic Update service. My Dell
Optiplex 740 is running WinXP Pro 5.1.2600 according to the Help & Support
screen. The update installed this morning seemed to be for something that
doesn't affect me.

"Mark" wrote:
- quote -

No. My IE is 7.0.5730.13, and I almost never use it. Rather I'm using
Firefox 2.0.0.14.

- quote -

Yes.

- quote -

Yes, and the result is the same with either sample.mny or my own file: the
program closes because of an error.

"Cal Learner-- MVP" wrote:
- quote -

Thanks. Do I uninstall first, or just do an install from the CD WITHOUT
uninstalling?

In microsoft.public.money, HaLeBu wrote:

- quote -


That's good news, actually. It points to a problem outside of your
individual file.

Make note of Mark's post-- especially the IE 8 beta bit.

If you cannot explain the problem otherwise, reinstall Money onto
your XP computer. I hope you still have your install file. Start
Sample.mny file first after reinstall and let any updates happen so
that you are sure you still have version 17.0.120.1415 after
reinstall.

In microsoft.public.money, HaLeBu wrote:

- quote -

I wonder if you meant SP3 --not that that would explain your
symptoms.

You don't happen to be using IE 8 beta do you?
Have you double checked the Backup settings (Tools - Settings - Backup
Settings) to verify that they are Saving In a valid location?
Since you mentioned the crash occuring around the compression step, have you
tried turning off that option?

-Mark

"HaLeBu" <HaLeBu[at]discussions.microsoft.com> wrote in message
news:97C05FE2-5578-4513-9FF3-2C0DC2B43BBF[at]microsoft.com...
- quote -

"Cal Learner-- MVP" wrote:
- quote -

Sample.mny will open. When I try to back it up, I get the same result as I
do with my own files. That is, an error message and the program closes.

In microsoft.public.money, HaLeBu wrote:

- quote -

Typically that would be
"Directory of C:\Program Files\Microsoft Money Plus".

- quote -

That's good that you are making the copies. However if the problem
is an unrepairable corruption in the file, then the copies would
have that corruption too. :-(

- quote -

It is possible to export to one or more QIF files, edit out the
older records, and then import to a file. The records are normally
in chronological order. That QIF export, edit, and import could be
easier than reentering the data.

- quote -

"Cal Learner-- MVP" wrote:

- quote -

I don't understand, where is my install folder?

- quote -

Each time I have exited, since the program closed with an error msg. rather
than backing up, I have copied the .mny file I was working on to, not one,
but TWO separate USB flash drives. So, once I fix this problem, I should be
able to continue from where I left off.

I've made lots of entries, since I've just returned from a month abroad
during which I had access to neither my bank accounts on the computer nor to
postal mail. And I do not have electronic access to my principal bank
account. The bank wants extra fees for it, so I may switch banks.

I have, however, had difficulty downloading from one provider, as they mixed
transactions from three separate accounts with them, only one of which do I
have on the computer. I will eventually contact them to correct things, but
first I have to get Money Plus working properly.