On Sat, 31 May 2008 20:59:01 -0700, Thezeus <Thezeus[at]discussions.microsoft.comwrote:

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When I was using MSN Money earlier in the year (I've since switched to my
Bank's bill-pay service which is free, and which also uses CheckFree) but I
believe this information is still current.

If your concern is merely to ensure that a previously scheduled APAY is
canceled, all you need to do is log in to MSN Money via their Web Interface.
(You may have done this when you first signed up).

Then go to your list of payees and you will be able to locate and cancel any
APAY models that you see there.

If the APAY models are not there, and there are no scheduled payments to those
vendors, you should be all set.

There should also be a "Contact Us" link on that web site.

The contact information I have for MSN Bill Pay:

877-800-4873

https://billpay.msn.com
--ron

Ron - thanks! This is more like it! I am using MSN Money for my Bill pay
service. Steve, an earlier respnder, was kind enough to share that if one is
using a Bill Pay Service as an intermediary with the bank, both may need to
be contacted. Just checking if you would advise contacting one over the
other. Do you happen to know a phone number for MSN Money Bill pay service?
Sometimes these are so deeply buried under many "clicks" that one gives up.
Thanks very much again for the informative answer and the effort with Money
IT which benefits all of us.
Thezeus

"Ron Rosenfeld" wrote:

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On Mon, 26 May 2008 09:27:00 -0700, Thezeus <Thezeus[at]discussions.microsoft.comwrote:

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Are you using CheckFree or MSN Money for your Bill pay service, or is it
directly via your bank.

This is a bug which has been in the Bills section in Money for many years. The
precise cause of it is unknown, but I have discussed it with Money support from
time to time - the most recent being a year ago.

One suggestion was that it was an issue in the CheckFree database, and that
setting up a new account would resolve the issue. That did not work.

A corrupt DB on my machine was likewise excluded.

The support person that was able to reproduce the problem on his own machine,
and reported it to the programmers (about two years ago), is no longer
reachable at his MS email address, so I assume he is no longer with the
company.

The problem, at least on my machine, affects only the display in the Bills
section. It does not affect the actual paying of bills, nor the model.

When you schedule an APAY, Money only sends the information ONCE to the
bill-pay service. The "model" is maintained at the bill-pay service and not by
Money. You cannot cancel a single APAY -- rather you have to cancel the entire
series. If, for some reason, Money is not letting you cancel the series (and
you want to), you will need to delete it in Money and ALSO cancel it directly
with your bill-pay service.
--ron

=?Utf-8?B?VGhlemV1cw==?= <Thezeus[at]discussions.microsoft.com> wrote in
news:23E2BC08-09DF-4886-83E9-0360ADDF493E[at]microsoft.com:

Accidental top posting fixed, no charge.

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Sorry--I didn't catch that.

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The first thing to check is whether the bill is set up right. Maybe
Money thinks you want it paid every 90 days.

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It sounds to me like the bill is messed up in Money. Try to delete the
bill and recreate it. Money likely will tell you you have to talk to the
bank to delete it. The bank's helpdesk should be able to look up _all_
the Apays on your account and ask you which one to delete.

Since you have MSN Bill Pay in the mix, they're sitting between you and
the bank. You might have to talk to them if the bank can't help you.
I've never used Bill Pay. Maybe one of the other regulars can give you
advice there.

I recall that I used to set up recurring Epays. That way, Money sent a
one-time request to the bank each month. The advantage is that I could
just wait for the latest transaction to process, then cancel the bill.
The disadvantage was that I might forget to send the transaction if I
didn't get into Money for a few days.
--
Steve B.
New Life Home Improvement

Steve - thanks for tackling my questions! To clarify, my confusion is with
Money entering the transactions in the Bills window, not in the account
register. As we know, when one pays a bill in the Bills window, the bill
moves down chronologocally to its next due date slot in the string of bills.
(Example: if a recurring bill, due on the 1st of the month gets paid on 6/1,
it moves to the 7/1 slot waiting to alert you when the next pay time comes.)
In my case, a paid Apay bill does not advance merely to the next pay date but
it displays its next due date few months into the future. (Example: Apay paid
on 6/1 moves to 9/1 instead of to 7/1, i.e. it runs ahead of itself.)

The checking account which pays the bill rightly does not reflect these
"ghost" payments so there is no problem of being overcharged in advance. The
only issue is that these projected ghost payments do not allow the Apay bill
to get canceled in the Bills section. I imagine, Money transmits canselation
request originating in its Bills section to the bank, which returns a
"negative" saying that it cannot cancel something that it has no record of.
To use the above example: if an Apay bill clears on 6/1, the bank likely has
the 7/1 instance in que but if the Bills section only gives me the option to
request a cancelation for a bogus 9/1 transaction (since it ran ahead of
itself and somehow skipped 7/1 & 8/1) the bank is at loss as to what exactly
it is being asked to do. My guess is that this is a mulfunctioning within
Money and I was trying to find out if it happens to others and what may the
remedy be.

Thanks very much for the clarification on who I should contact when Money
refers me to "my financial institution."

Thezeus

"Steve" wrote:

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=?Utf-8?B?VGhlemV1cw==?= <Thezeus[at]discussions.microsoft.com> wrote in
news:294B5837-A90A-4A00-9D9F-9DB705AA3174[at]microsoft.com:

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Find the exact version by clicking Help> About.

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Money is not entering these. Money just passes the request to the
bank, then the bank enters the transactions. They show up in Money when
you download. (Every bank I've used has done it this way, but yours may
be the one that's different.) You have some control in Money over what
date range of transactions you want to see.

Recurring APays are the most confusing. Once Money has passed the
request to the bank, the bank takes care of all future entries--Money is
out of the loop.

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Money is correct. It didn't enter the transaction, the bank did.

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That's odd.

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Call your bank. I would start with the support number on the on-line
banking web site. MSN Bill Pay is completely separate from your bank.
They're just an intermediary
--
Steve B.
New Life Home Improvement

I am using Money PLus Delux 2007 (the year is not shown but bought in Jan
2008). I have noticed that an Apay transaction enters itself in the Bills
section as paid sometimes months ahead. (Example: today is 5/1. Apay bill due
on the 1st of each month may show as paid up to 8/1.) I assumed that since
Money has a "free reign" with this transaction, it sets it up ahead of time,
while it does not actually release these future payments until the time
comes. The trouble is that when I try to cancel such Apay series, Money tells
me that the Apay cannot be canceled because such transaction does not exists.
So, Money confuses itself by creating a fictitious transaction in the 1st
place, and then by not being able to account for it.

Another anomaly I just got for the 1st time is an Apay bill showing due on
4/16 when today is 5/25 and it should have been released. (Actually, my
checking account does show it as released.).

Last IMPORTANT question. When Money tells me to follow up with my financial
insitution, does it mean my online facilitator MSN Bill Pay or my bank which
holds the associated checking account? Your time is much appreciated!