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  #7  
Old 06-03-2008, 09:01 PM
DoneWithM$
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Posts: n/a
Default RE: Purchased and installed full version, still thinks trial. Why?

I have this exact problem with no help from support. I will be initiating a
charge back with my credit card company today. It is absolutely pathetic
that their system is so screwed up that paying customers can't use the
products they purchase, but pirates can. Screw M$. I won't be fooled again.

"JEspirt" wrote:

- quote -

> I installed the trial/demo version of Money Plus Deluxe some time ago. My
> trial period expired so I purchased the full version this evening. After
> installing the full version it still thinks I'm running the trial version. I
> have uninstalled and reinstalled the application and followed the help on the
> Knowledge Base article about resolving this issue but nothing has helped. I
> read a post on here about running the app in Standard User mode as opposed to
> Administrator mode but I can't see how to do that so I don't think it's
> relevant. MS Tech Support Chat is down at the moment so I'm helping somebody
> on here can help.
> Thanks.

  #6  
Old 05-13-2008, 04:19 PM
Juan
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Posts: n/a
Default Re: Purchased and installed full version, still thinks trial. Why?

It looks like a trial reminder to me, it only shows 2 buttons, one says
"Purchase" and the other "Remind me later". I recall, every time I installed
money, the license agreement text says on top "TRAIL VERSION".

I've followed the support docs procedure to manual activate (tools -> online
services menu item) and according to the docs, it should allow me to enter my
activation number, instead I get the same screen with 2 buttons, purchase and
reminder me later

Frustrating, now I've replies from ms tech support, they say to contact the
online store, and I've another reply from the online store, to contact ms
support. Just wonderful...


"Mark" wrote:

- quote -

> Are you positive it is a Trial reminder?
> Or is it a message that you need to Activate Money Plus?
> -Mark
> "Juan" <Juan[at]discussions.microsoft.com> wrote in message
> news:7E5095A4-7C22-40D0-88E1-5C71F193E0EA[at]microsoft.com...
> > Cal,
> > I got 2008 (Money Plus Deluxe) from digitalriver, a direct link in
> > www.microsoft.com/money. I did installed the trail in a virtual machine to
> > make sure my previous money file was going to import fine.
> > At first I thought I had installed the trial version on vista
> > (logged in as Administrator), but after going in to my order,
> > re-downloading
> > I noticed the file was the same, hence the 2nd, 3rd installs I did of
> > money.
> > When it opens up it "reminds me" that I'm using a trial version and that I
> > should purchase it, otherwise, trial expiration is in July.
> > I've emailed microsoft technical support and digitalriver so they
> > can shed some light into this. I can't believe I fell for this.
> > > > Thanks

  #5  
Old 05-13-2008, 03:38 PM
Mark
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Posts: n/a
Default Re: Purchased and installed full version, still thinks trial. Why?

Are you positive it is a Trial reminder?
Or is it a message that you need to Activate Money Plus?

-Mark


"Juan" <Juan[at]discussions.microsoft.com> wrote in message
news:7E5095A4-7C22-40D0-88E1-5C71F193E0EA[at]microsoft.com...
- quote -

> Cal,
> I got 2008 (Money Plus Deluxe) from digitalriver, a direct link in
> www.microsoft.com/money. I did installed the trail in a virtual machine to
> make sure my previous money file was going to import fine.
> At first I thought I had installed the trial version on vista
> (logged in as Administrator), but after going in to my order,
> re-downloading
> I noticed the file was the same, hence the 2nd, 3rd installs I did of
> money.
> When it opens up it "reminds me" that I'm using a trial version and that I
> should purchase it, otherwise, trial expiration is in July.
> I've emailed microsoft technical support and digitalriver so they
> can shed some light into this. I can't believe I fell for this.
> Thanks


  #4  
Old 05-13-2008, 12:09 PM
Juan
Guest
 
Posts: n/a
Default Re: Purchased and installed full version, still thinks trial. Why?

Cal,
I got 2008 (Money Plus Deluxe) from digitalriver, a direct link in
www.microsoft.com/money. I did installed the trail in a virtual machine to
make sure my previous money file was going to import fine.
At first I thought I had installed the trial version on vista
(logged in as Administrator), but after going in to my order, re-downloading
I noticed the file was the same, hence the 2nd, 3rd installs I did of money.
When it opens up it "reminds me" that I'm using a trial version and that I
should purchase it, otherwise, trial expiration is in July.
I've emailed microsoft technical support and digitalriver so they
can shed some light into this. I can't believe I fell for this.


Thanks
  #3  
Old 05-13-2008, 11:28 AM
JEspirt
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Posts: n/a
Default Re: Purchased and installed full version, still thinks trial. Why?

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, JEspirt wrote:
> > I installed the trial/demo version of Money Plus Deluxe some time ago. My
> > trial period expired so I purchased the full version this evening. After
> > installing the full version it still thinks I'm running the trial version. I
> > have uninstalled and reinstalled the application and followed the help on the
> > Knowledge Base article about resolving this issue but nothing has helped. I
> > read a post on here about running the app in Standard User mode as opposed to
> > Administrator mode but I can't see how to do that so I don't think it's
> > relevant.

> Go to http://www.findmyorder.com and download your install file.
> This is important: keep a copy of the install file in case you want
> to install onto a second computer or to reinstall. Burn onto a CDR
> and/or other big-enough media for later use.
> You will probably have to uninstall the trial. Then install the
> install file by running the setup by right-clicking the setup file
> and choose RunAsAdministrator.

Cal, I didn't go back to the website to download the install again as I
already had this on my hard drive. So, I uninstalled Money, rebooted and
reinstalled using the right-click 'Run as administrator' option but it
behaved in exactly the same way. Any other suggestions? I will download the
file from findmyorder.com this evening when I return from work and have more
time but I can't see it making a deal of difference. Thanks again for any
assistance.
  #2  
Old 05-13-2008, 05:51 AM
Cal Learner-- MVP
Guest
 
Posts: n/a
Default Re: Purchased and installed full version, still thinks trial. Why?

In microsoft.public.money, Juan wrote:

- quote -

> This just happened to me. The difference is I did't installed the trial,
> downloaded the one from my order details. It seems to be the trial version
> though, no activation prompts and when I try the tools-> online services menu,
> it only gives me an option to purchase. What is going on?


Yours is Money 2006? See
See http://support.microsoft.com/default...b;en-us;889930
method 2.

- quote -

> "Cal Learner-- MVP" wrote:
> > In microsoft.public.money, JEspirt wrote:
> > > > I installed the trial/demo version of Money Plus Deluxe some time ago. My
> > > trial period expired so I purchased the full version this evening. After
> > > installing the full version it still thinks I'm running the trial version. I
> > > have uninstalled and reinstalled the application and followed the help on the
> > > Knowledge Base article about resolving this issue but nothing has helped. I
> > > read a post on here about running the app in Standard User mode as opposed to
> > > Administrator mode but I can't see how to do that so I don't think it's
> > > relevant.
> > > Go to http://www.findmyorder.com and download your install file.

> > This is important: keep a copy of the install file in case you want
> > to install onto a second computer or to reinstall. Burn onto a CDR
> > and/or other big-enough media for later use.
> > > You will probably have to uninstall the trial. Then install the

> > install file by running the setup by right-clicking the setup file
> > and choose RunAsAdministrator.

>
  #1  
Old 05-13-2008, 05:33 AM
Juan
Guest
 
Posts: n/a
Default Re: Purchased and installed full version, still thinks trial. Why?

This just happened to me. The difference is I did't installed the trial,
downloaded the one from my order details. It seems to be the trial version
though, no activation prompts and when I try the tools-> online services menu,
it only gives me an option to purchase. What is going on?

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, JEspirt wrote:
> > I installed the trial/demo version of Money Plus Deluxe some time ago. My
> > trial period expired so I purchased the full version this evening. After
> > installing the full version it still thinks I'm running the trial version. I
> > have uninstalled and reinstalled the application and followed the help on the
> > Knowledge Base article about resolving this issue but nothing has helped. I
> > read a post on here about running the app in Standard User mode as opposed to
> > Administrator mode but I can't see how to do that so I don't think it's
> > relevant.

> Go to http://www.findmyorder.com and download your install file.
> This is important: keep a copy of the install file in case you want
> to install onto a second computer or to reinstall. Burn onto a CDR
> and/or other big-enough media for later use.
> You will probably have to uninstall the trial. Then install the
> install file by running the setup by right-clicking the setup file
> and choose RunAsAdministrator.

 
Old 05-13-2008, 02:50 AM
Cal Learner-- MVP
Guest
 
Posts: n/a
Default Re: Purchased and installed full version, still thinks trial. Why?

In microsoft.public.money, JEspirt wrote:

- quote -

> I installed the trial/demo version of Money Plus Deluxe some time ago. My
> trial period expired so I purchased the full version this evening. After
> installing the full version it still thinks I'm running the trial version. I
> have uninstalled and reinstalled the application and followed the help on the
> Knowledge Base article about resolving this issue but nothing has helped. I
> read a post on here about running the app in Standard User mode as opposed to
> Administrator mode but I can't see how to do that so I don't think it's
> relevant.


Go to http://www.findmyorder.com and download your install file.
This is important: keep a copy of the install file in case you want
to install onto a second computer or to reinstall. Burn onto a CDR
and/or other big-enough media for later use.

You will probably have to uninstall the trial. Then install the
install file by running the setup by right-clicking the setup file
and choose RunAsAdministrator.
  #-1  
Old 05-13-2008, 02:40 AM
JEspirt
Guest
 
Posts: n/a
Default Purchased and installed full version, still thinks trial. Why?

I installed the trial/demo version of Money Plus Deluxe some time ago. My
trial period expired so I purchased the full version this evening. After
installing the full version it still thinks I'm running the trial version. I
have uninstalled and reinstalled the application and followed the help on the
Knowledge Base article about resolving this issue but nothing has helped. I
read a post on here about running the app in Standard User mode as opposed to
Administrator mode but I can't see how to do that so I don't think it's
relevant. MS Tech Support Chat is down at the moment so I'm helping somebody
on here can help.
Thanks.
 

Tags
full, installed, purchased, thinks, trial, version
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