This is just unbelievable!!!

So, according to my last post I was about to go and pay $80 USD for a full
version of the latest MS Money 2008. BUT the web site won't let me b/c I'm
from Canada. So I tried looking for an earlier version but none exist I keep
getting forwarded to the 2008 version. WTF!

So I call back but of course now they're closed. ARGH!

to be cont...


--
topaz


"topaz" wrote:

- quote -

Yeah, but I must be among the few who still use MS Money 2004.

Anyways, here's the latest. I downloaded the trial version and figured hey
MS must support this. So I called 800-668-7975 and they wouldn't transfer me
to tech support b/c they won't support trial version either.

I'm like listen, why would I pay $80 for something that doesn't work in
trial. How do I know it'll work? The guy said you'll get unlimited support.


So I guess I'll fork over more to uncle Bill and see what happens.

to be cont....
--
topaz


"Steve" wrote:

- quote -

=?Utf-8?B?dG9wYXo=?= <topaz[at]discussions.microsoft.com> wrote on 29 Apr
2008 in group microsoft.public.money:

- quote -

I suspect that your Money data file has become corrupt. Can you do a Level
1 and Level 2 repair? Or does it require the password first? Do this on a
copy of your file.

I doubt the problem is with Microsoft's servers, or we'd be buried in
posts.
--
Steve B.
New Life Home Improvement

Thanks Steve, but that solution also doesn't work.

I downloaded a trial version of MS Money 2008 and tried to open the .mny
file but I get an error message: "The e-mail address or password is
incorrect. Please try again." But I know the email address is correct b/c
that's the only hotmail account I have and never changed it. I also know the
password is right b/c when I login to hotmail it works.

I also tried restoring from my back file (saved on different disk). I do
the restore and attempt to login in "offline mode" but then it says: "The
password you entered was incorrect. Please try again." If I try "online
mode" then it says the same thing.

Either I've been seriously hacked, which I highly doubt, or this is a
problem on MS end.

--
topaz


"Steve" wrote:

- quote -

Here is a link of what happened before and what I think is happening again to
me.

http://money.mvps.org/articles/russ/2004-07-29.aspx

Unfortunately, the link that MS provided to resolve the problem is no longer
available.

The problem was described as: "If you think of your login information as a
key, and our servers as a lock, then we changed the lock on the safe, and the
old key wouldn't work anymore. "

If there is anyone out there in Microsoft land that can re-establish link
that solved this problem I'd greatly appreciate it.

The link is: http://sync.money.msn.com/help/pss/w1.asp


--
topaz


"topaz" wrote:

- quote -

=?Utf-8?B?dG9wYXo=?= <topaz[at]discussions.microsoft.com> wrote on 29 Apr
2008 in group microsoft.public.money:

- quote -

My guess is that you're stuck in a loop where your passport is disabled
for Money 2004 because it's discontinued, and it can't be enabled because
you're using a discontinued product.

Recommendation:
Download the trial version of Money 2008 (not Essentials). Make a copy of
your data file. Load the copy into Money 2008. I bet it works. If it does,
just pay for M2008. Save your download files onto two CDs for when your PC
dies and you have to reinstall.
--
Steve B.
New Life Home Improvement

It's been 4 days now and I still can't sign-in to MS Money 2004. My
password/passport/live ID works in hotmail, etc. but it doesn't work in MS
Money 2004. I called MS for help and they said they no longer support this
product. Well thank you very much MS.

I'd appreciate any help you can offer.

--
topaz


"topaz" wrote:

- quote -

I did a search for "sign-in" and there were many posts of people who had a
similar problem to me. In most cases it seemed like the problem was that
there was a server change/update on MS side and the passport no longer worked
on the user side.

I have tried every suggestion but my password still doesn't work on MS Money
2004; but, it does work for hotmail, MSN Money, etc. Weird.


--
topaz


"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, topaz wrote:

- quote -

What thread subject and date are you referring to?

Thanks, but none of the suggestions in that link worked. I feel like I've
been hacked or something... but everything else on my PC is fine. Did a VS
and nothing came up.

I noticed many other people on this forum having the same problem but not
having it resolved. Looks like linking my passport password to my money file
wasn't such a good idea.

So far, I know my passport/live id password is correct but when I attempt to
sign-in I get an error message (see subject line). I've done all of the
suggested fixes on microsofts sight.

Any body have a resolution to this problem?

Please Help.

--
topaz


"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, topaz wrote:

- quote -

See if unplugging from the Internet lets you get signed in.
Then see http://support.microsoft.com/kb/891338 for some other
steps.


- quote -

Don't change or delete your Passport. If the items in the article do
not get you signed in, check back to see if anybody else reports
running into that problem.



- quote -

Unfortunately, this did not work. I change IE7 to work offline and attempt
to open my money file. The error message I get is "The sign-in attempt for
___[at]hotmail.com was unsuccessful. Please try your sign-in name and password
again." I know that I'm typing the password correctly b/c it's the same one
I always use and nobody else uses this PC.

So, then I try to click the button at the bottom that says Skip Sign-in. In
this case, I get a small popup window that's titled Password and says "Please
type the current password for 'My Money'. I enter my password and it says:
"The sign-in name you entered is not associated with this file. Please enter
the correct sign-in name or open another file."

Any other advice?

Thanks
--
topaz


"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, topaz wrote:

- quote -

First, do not overwrite your recent backups. Make an extra copies of
your recent backups and your *.mny file onto different media.

Then don't do anything rash.

In IE7 try selecting File-> WorkOffline and opening Money.

After things start working, I suggest you remove the Passport from
your file.

Hi,
All of a sudden, I can't open My Money file. I have version 2004. Never
changed my password. Always used the same account. When I opened my money
my email sign-in, which is usually populated, was missing. When I enter my
email I get the message "The sign-in name you entered is not associated with
this file. Please enter the correct sign-in name or open another file. "

I've reinstalled money.
I've tried doing a restore but it still requires a password.
I've opened the sample file and ran the updates from the Tools menu.

I have years of data that I can't lose. Help!

--
topaz