In microsoft.public.money, Paul wrote:

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Which line did you find smug? And...
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Which line are you referring to?

It's hard to know which strings followed by a question mark are
actual questions. You seem to imply now that you knew there was free
support and seem offended to have been pointed that way.

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Wow. Love the smug one line replies.

Check for free support. Gee, I didn't think of that. What I did think of
is that usually free means that you get two free email incidents. Now, why
should I waste one of my two free support requests on a problem that is
clearly not a problem on my end. I'm not a technical retard asking something
like how to import a downloaded QIF file or set up an income statement
report. I've been annoyed by this Capital One download issue for several
months and was hoping that the Money support staff would have noticed it and
fixed it on their own. It's clear that even though this is a $90 (Home &
Business) product, they don't value it enough to provide ongoing support.
The fact that Yodlee, a free service, has twice as many available
downloadable accounts as a $90 product is ridiculous.

While none of that diatribe has anything to do with you, it doesn't help
when I receive a brainless, one line, generic response that you and I both
know is not the answer to my question.



"Cal Learner-- MVP" wrote:

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In microsoft.public.money, Paul wrote:

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I never have.

<snip
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So what does that indicate to you?

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Did you buy a current version of Microsoft Money (2006 or later?)
If so, check support.microsoft.com for free support. Help-> About to
get your serial number. That is your product ID.

Does anyone (Cal?) on this site work for microsoft? Is the Money team aware
of what the problem is here?

Money (and similarly MSN Money) is not distinguishing between Capital One
credit cards and Capital One banking accounts. It's asking for OFX
credentials (which you don't need) for credit card direct statement
downloads. It used to be that Captial One credit cards were one of the
accounts you "direct downloaded" into Money via MSN Money, i.e. you had to
have your account set up through MSN Money's site. Now, if you try to set up
a Capital One credit card account through MSN Money, you get the following
message:

"To access this account using MSN Money, you need to use OFX credentials.
These credentials are used by MSN Money to retrieve financial information
directly from your financial institution. The credentials you use to sign in
to your financial institution’s Web site may not be the same as your OFX
credentials."

A similar message is given in Money if you try to set it up directly in the
program itself (not going through MSN Money). This has been happening for
two months and from talking with Capital One tech people, it is a MICROSOFT
problem.

Why is it so hard to fix this? Capital One is a big issuer of credit cards,
so there should be a lot of people with this same problem. Microsoft Money
is a widely used program with presumably many support staff. WHY IS IT SO
HARD TO EVER REACH THEM? DOES ANYONE FROM MICROSOFT READ THIS? IS THERE ANY
WAY TO CONTACT THEM WITHOUT PAYING $29.95 FOR A TWO MINUTE QUESTION?

Any reply (Cal) is much appreciated.

Paul




"Cal Learner-- MVP" wrote:

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Thanks, I did that but it just restores account data, not online service
setup.

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:kann04do25erbt2fekt3vp21dqtqdlll7l[at]4ax.com...
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In microsoft.public.money, jbrown wrote:

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Consider File-> Restore of a backup made before you made the changes
you would like to undo.

Has anyone had a problem updating their Capital One Credit Card account via
Money within the past couple of days? I made the mistake of deleting the
online services and attempting to reload them and now it is worse. I can't
put them back as Money is now confusing the credit card with online banking
and won't let me continue setting up an account. I have seen that post on
here a few times.

So frustrating!!

Thanks for any help or suggestions.