I also started having trouble with Citi Card (Exxon Mobil MC) last month. It
does not auto download within Money anymore. I purchased MS Money Plus
Premium in March and had issues with the transactions being seen by the
Spending Tracker. Tech support had me export my file, create a new account,
import the file. That worked for 2 months but now I HAVE to go to their
website to download!
(No problems reported at Exxon Citicards tech support)

"Tejas" wrote:

- quote -

Ok. I found the issue but no resolution. If citi card accounts exceeds 5
timeout occurs.

I removed online service and reconnected online services. This time I
matched only 4 cards and for 5th card I said don't match and track in money.

After this all 4 cards transaction started downloading fine.

Any resolution for more than 4 cards? Looks like its money issue.

"Tejas" wrote:

- quote -

No. That didn't help. Still same help.

"The call timed out because the Internet, banking or brokerage server you
were trying to contact did not respond in a reasonable amount of time. Please
try your call again later (OFXIE12002)"


"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Tejas wrote:

- quote -

OK. I was wondering if it instead got an error parsing the OFX
statement. I have not had any experience with a credit card download
with more than one account.

You might try setting up a File-> New-> NewFile with only that account
set up, and see if it downloads ok. If that works, I would
discontinue online for the Citicards on you main file, and set it up
again.


- quote -

It says "Update unsuccessful". When I click on it I get OFXIE error. don't
remember code correctly but it says "time out"

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Tejas wrote:

- quote -

So what happens to your Citicard accounts when you try to download?
Is there an error message?

Hi !!

I have been using money for a while now. I and my wife both have citi card
acoounts. My wife has her own login and I have mine.

Under my wife's login there is only 1 citi card however under my login there
are 5 citi cards. Since Feb 2008, everytime I click "Update Now", money
downloads data from all financial institution except for my Citi cards where
there are 5 cards under one login.

Its really cumbersome to go to website and click download 5 times to
download transactions.

Anyone has tne same issue? Any resolution?

Thanks