Thanks, Steve. I haven't forgotten your response nor your suggestions.

I'm fighting with my backup solution--Windows Home Server--the backup jobs
for which have been failing for a number of days. When it rains it pours,
doesn't it? In addition, my Windows Mobile 6 device failed last week and I
had to re-initialize *that*.

Once I can perform a successful backup, I'll proceed with the Vista repair
steps.

"Chris" <cwaters[at]newsgroup.nospam> wrote on 01 Apr 2008 in group
microsoft.public.money:

- quote -

It sounds to me like you've narrowed the problem down to something
shared with Vista. Installing Money on your virtual machine worked. I
recommend you:
* do a backup
* do a Windows repair
* reinstall Money

If that doesn't work I would:
* reinstall Windows
I've spent many years supporting PCs. You can fool around forever trying
to find the exact thing that's fouled up. If there are two things,
you'll never figure it out. If I can't fix it in an hour or two, I bite
the bullet and reinstall Windows. My clients don't want to pay me for
untold hours of futzing about when I can just start over and be done in
an hour or so.

Did I mention the backup?

Once you get everything reinstalled, but before you start using the
machine, make an image backup so next time (and there *will* be a next
time) fixing your PC is just an image restore.

--
Steve B.
New Life Home Improvement

Can anyone help?

- quote -

For instance, I noticed that when I installed Money 2007 in my Virtual PC
session, the Money installer said:

Please wait while Windows configures Microsoft Money Shared Libraries

Is it possible that one or more of these shared libraries has become
corrupt? If so, how can they be fixed? Uninstalling Money probably
completely cleans up the registry, but do we know for sure that simply
uninstalling and re-installing Money would resolve any problems with the
Money shared libraries?

Is there a list of files making up these Money shared libraries? If so, I
could do a comparison of the files between my virtual environment and my
non-virtual environment and look for any differences.

Thanks for the continued dialog, Steve.

- quote -

That's the thing; I don't believe this is a widespread problem. Let me
explain why.

I mentioned earlier that when I go to my checking account, select an epay
transaction, press the Options button, and then select "Edit Address:
<Payee> " or press the "Pay to:" hyperlink, nothing happens. I also mentioned
that I *can* display the address and account information for transactions in
accounts other than in my checking account.

I brought up a transaction in my checking account (i.e., the problem
account) and then selected a *non*-epay transaction--a paper check that I
wrote a few weeks ago. When I press Options > Edit Address for that
transaction, the Edit Address dialog box displays without a problem!

I'm not aware of any other 'drop-down menu features' that are
misbehaving--in Money or anywhere else.

This *seems* to be a problem that is specific to my checking account--but is
manifest only in my primary (i.e., non-virtual) Vista environment.

I can't help but wonder whether I'm missing something else; but what?

Steve <respond[at]online.newsgroup> wrote on 29 Mar 2008 in group
microsoft.public.money:

- quote -

After thinking more, I expect it won't help. I'm guessing you have a bad
Windows file, not a bad Money file. The drop-down menu feature is a
basic function of Windows.

You might consider doing a Windows Repair. Here's a site that shows how
to do it:
http://www.bleepingcomputer.com/tuto...torial148.html


--
Steve B.
New Life Home Improvement

"Chris" <cwaters[at]newsgroup.nospam> wrote on 29 Mar 2008 in group
microsoft.public.money:

- quote -

It can't hurt to try. Back up your system first.

--
Steve B.
New Life Home Improvement

I installed Vista SP1 in my virtual environment. Money 2007 continues to
work fine. So the problem must be in my primary Vista environment.

- quote -

Sadly, my only restore point is from about a week ago--which is *after* I
discovered this problem.

How can I determine whether the problem is with one of the Windows shared
libraries? I ran a system file check (SFC /scannow) but it found no problems
with my system files.

Lastly: I purchased Money Plus Deluxe a few weeks ago, but hadn't yet
installed it. Do you think installing that might help?

- quote -

I downloaded the Vista Eval VHD from Microsoft's download site and then set
it up in Virtual PC. Upon booting into that virtual environment, Windows
Update downloaded and installed 42 Vista updates. Upon rebooting that virtual
environment, another Vista update was downloaded and installed. So far, Vista
SP1 has *not* been downloaded and installed.

Next in that Vista virtual environment, I installed Money 2007. Upon
launching Money, an update automatically downloaded and installed. Next, I
copied my MNY file into that virtual environment. Then, I ran Money. Guess
what? I can view the address and account info for my epay transactions! That
proves that my MNY file is OK and that the problem is in my primary Vista
environment.

I installed Vista SP1 on my primary Vista environment a few weeks
ago--perhaps that is the cause of this problem? I'm going to manually install
Vista SP1 in my virtual environment to see how that affects things. Have
there been any reports of Vista SP1 causing problems with Money 2007?

I'd *hate* to think that my only options are to re-install my primary Vista
environment or to only be able to use Money in a virtual environment!!!

- quote -

I'm not certain, but I think the last time that I could display payment
addresses and account information was *prior* to my installing Vista SP1.

=?Utf-8?B?Q2hyaXM=?= <cwaters[at]newsgroup.nospam> wrote on 27 Mar 2008 in
group microsoft.public.money:

- quote -

Well, you've already tried all the simple fixes. At this point, I'm
suspicious that one of the Windows shared libraries is SNAFUed. You can
try going back to previous restore points or reinstalling Windows as
well as what you plan.

- quote -

I use Xnews. The price is great -- free. The developer has announced
that he'll do no more work on it. That's OK with me, though. It works
fine the way it is. You can download it here: http://xnews.newsguy.com/

--
Steve B.
New Life Home Improvement

- quote -

Re-installing Money has not resolved the problem. Deleting all Temporary
Internet Files from within IE7 (and even rebooting afterward) has not
resolved the problem.

- quote -

I have been running Vista for about a year. I keep my MNY files in a
C:\Microsoft Money directory--which I have Full Control security on.

At this point, I suspect something else in the environment of my PC. I'm
thinking of creating a new client OS in a Virtual PC session (a WinXP
environment would be easiest to install), installing Money 2007 in that
environment, copying my MNY file to that environment, and then see what
happens.

Any other suggestions?

(May I ask what program you are using to access these newsgroups? I'm using
IE7 and for the last few days--every one of my replies in this thread--when I
press the Reply button, the page refreshes, but nothing else happens--no
reply window opens. My only recourse--stumbled upon by accident--is to press
the Passport Sign Out button, press the Sign In hyperlink that replaces it,
and then log in to my passport account. Once I do that, pressing the Reply
button displays a Reply window. Very annoying!)

=?Utf-8?B?Q2hyaXM=?= <cwaters[at]newsgroup.nospam> wrote on 26 Mar 2008 in
group microsoft.public.money:

- quote -

Yes, I was suggesting that a Money system file might be corrupted.

If reinstalling Money doesn't work, the next thing to look at is your
Internet Explorer files. Run IE and clean up all the temporary stuff.

You don't happen to be using Vista, do you? There are lots of oddities
if you leave your Money data file in the program folder where you don't
have full rights. If that's the case, move your file to somewhere under
the _Documents_ folder.

--
Steve B.
New Life Home Improvement

- quote -

I went back to numerous backup files (which, at the time of the backups, had
originally allowed me to submit new epayments), but even with these files I
am still unable to display the payment addresses or account information of
any of the epayment transactions in my checking account. I also still cannot
submit any new epayment transactions.

Are you suggesting that one of the Money program files has become corrupted?
In any case, I will next uninstall and re-install Money 2007.

=?Utf-8?B?Q2hyaXM=?= <cwaters[at]newsgroup.nospam> wrote on 23 Mar 2008 in
group microsoft.public.money:

- quote -

Reload a backup file from before the problem started, and try submitting a
dummy payment.

If this works, the problem is corruption in your current file. Catch up
your transactions.

If this does not work, the problem might be with a corrupted Money file.
Back up your data, then remove and reinstall Money. Try again.

Let us know whether these help.

--
Steve B.
New Life Home Improvement

Can anyone offer any suggestions on how to proceed? I can't submit any
electronic payments to new payees.

I should mention that I can still successfully submit epay transactions for
*existing* payees--I just can't confirm the mailing address and account
information. I experience the same problem with my automatic epay
transactions.

Also, I can display the address and account information for transactions in
other accounts--just not from my checking account. Of course, none of those
transactions are epays.

I neglected to mention that I rebooted my PC, without improvement.

Ya gotta love how things inexplicably stop working in Money, Money 2007 in my
case.

Suddenly, I can no longer display the payment address for any of the epay
transactions in my checking account register. When I select a transaction and
either:
1. Press the Options button and then select "Edit Address: <Payee> "
2. Press the "Pay to:" hyperlink
nothing happens.

This is having a nasty side-effect: If I enter a new epay check (i.e., a
withdrawal) to a new payee, I can't submit the transaction. I'm no longer
prompted to enter the address and account number...and nothing happens when I
press the Enter key--presumably because Money doesn't know where to instruct
the payment to be mailed to.

I've performed a Quick File Repair and a Standard File Repair, without
improvement.

Please help me understand what would cause this to happen...and how can I
fix it?