Sunday night 3/23 the automatic updates started working again after 10 days
of being broken. Every day I deleted the Citibank online services for my
accounts and tried adding them back without success. Today it worked, I did
nothing different today than in the past ten days. I signed into the
Citibank website every day also as instructed but this did not solve the
issue for 10 days.

I initiated a support ticket with Microsoft several days ago but because of
a couple of unreadable emails and the weekend we did not get very far. I had
planned to post the results here but have no additional info to report. I
suspect this was not our problem, rather it was Microsoft or their vendor as
I did nothing different to make this work today.

This type of issue should be posted on the Money Network Status page, apa ge
that has not been updated since 2/29/08.

"Cal Learner-- MVP" wrote:

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In microsoft.public.money, kayaalonmei wrote:

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Since it is still listed at
http://www.microsoft.com/money/banko...=BanksOnly#189
then you would expect they are trying to fix it.

You could contact Microsoft support to ask them.

Thanks for your help, Cal. Is there any way to find out why this feature is
no longer working and if it will ever come back? Thanks in advance.

"Cal Learner-- MVP" wrote:

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In microsoft.public.money, kayaalonmei wrote:

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False.

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You want me to suggest a different bank? I don't work for Microsoft.
Citibank has the means to work reliably if they wanted to.
http://www.microsoft.com/money/fi/faq.mspx points the way.

I am aware of that option. However, that doesn't explain why it no longer
works. Furthermore, that method does not update the bank balances. Overall,
it is a big problem that this feature is inexplicably not working anymore.
There must be another option other than just disabling it. In fact, one of
the main reaons I use MS money is because of its relationship with Citibank.
Please, provide more options that simply disabling an important and
frequently used feature.

"Cal Learner-- MVP" wrote:

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In microsoft.public.money, kayaalonmei wrote:

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You have the alternative of disabling the account for online access
and then downloading OFX file from their website.

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i am having the exact same problem. so far, i haven't discovered any fixes.
please update us if you have discovered anything.

"sjmnyc" wrote:

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Suddenly Money (4-5 days) will not automatically update my Citibank bank
accounts. My Schwab brokerage accounts are fine. The error says I need to
sign onto the Citibank account on their website first and then come back to
Money and update the accounts. I have done this but it does not fix the
problem. I tired deleting the online services for these accounts and reset
them up but I cannot and continue to get the same error.

Is this my problem or is it more widespread. I know MS and the vendor which
provides the bank connectivity have had problems in the past which they have
resolved after a few days. I see no information on the Network Status page.