Consider yourself lucky you got here with this question.

Most users here would recommend strongly for Deluxe or higher, not
Essentials as it is just way too de-featured. It looks cute but many users
rapidly wind up here asking how can they get it to do more and it just
can't.

Sorry, but I don't know if Deluxe will upgrade your Essentials trial file,
nor, to answer the question you posted, do I know how to fix your online
ordering problem.

"Thomas" <Thomas[at]discussions.microsoft.com> wrote in message
news:70E3F9BC-CD7D-42C3-8FD6-16570AD44EC3[at]microsoft.com...
- quote -

I have been using the Money Essentials trial and i'm ready to buy it. I click
on the purchase money button that pops up when i start money. I put in all my
information and credit card and when i get the the end a page comes up saying
"unable to process your request..." I have tried two credit cards. Please
help! I have only ten days left on my trial!