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#3
01-01-2008, 10:23 PM
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 Re: Problem with Microsoft Money - Please help! I was able to get a refund for Money essentials & download Money Deluxe - thanks so much!! Works great. Tammy "Bob Peel, MVP" wrote: - quote - > Essentials cannot read a file created by a different version of Money and it > only has a 12month on-line license. > -- > Regards > Bob Peel, > Microsoft MVP - Money > For UK tips & fixes see > http://support.microsoft.com/default...d=fh;EN-GB;mny. > I do not respond to any emails that I have not specifically asked for. > "Tammy" <Tammy[at]discussions.microsoft.com> wrote in message > news:FA4800AD-C201-451B-AB18-6FBE12F3A84B[at]microsoft.com... > > I downloaded the trial version of Microsoft Money for my computer last > > month and when it expired bought and dowloaded the Microsoft Money > > Essentialsprogram. Now I cannot find all of the data (LOTS of it) that I > > had > > entered into the trial version of money and cannot access the previous > > files > > with my new version of money. Worse yet I cannot contact Microsft without > > paying a fee regarding the software I just downloaded. This is > > frustrating - > > any helpwould be appreciated. Thanks, Tammy |
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#2
12-31-2007, 02:44 PM
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| Re: Problem with Microsoft Money - Please help! Cal - Who do I contact to return this version and buy the deluxe version?? The email I got when I purchased the software online had only this to say about support: TECHNICAL SUPPORT For assistance with issues such as installation, uninstallation, and the use of your product, please contact technical support at http://support.microsoft.com/money Please note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. Sincerely, Customer Service Microsoft respects your privacy. To learn more, please read our online Privacy Statement http://go.microsoft.com/fwlink/?LinkId=81184. Microsoft Corporation One Microsoft Way Redmond, WA Also once I switch versions is all of my information saved somewhere still?? |
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#1
12-31-2007, 06:33 AM
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| Re: Problem with Microsoft Money - Please help! Essentials cannot read a file created by a different version of Money and it only has a 12month on-line license. -- Regards Bob Peel, Microsoft MVP - Money For UK tips & fixes see http://support.microsoft.com/default...d=fh;EN-GB;mny. I do not respond to any emails that I have not specifically asked for. "Tammy" <Tammy[at]discussions.microsoft.com> wrote in message news:FA4800AD-C201-451B-AB18-6FBE12F3A84B[at]microsoft.com... - quote - > I downloaded the trial version of Microsoft Money for my computer last > month and when it expired bought and dowloaded the Microsoft Money > Essentialsprogram. Now I cannot find all of the data (LOTS of it) that I > had > entered into the trial version of money and cannot access the previous > files > with my new version of money. Worse yet I cannot contact Microsft without > paying a fee regarding the software I just downloaded. This is > frustrating - > any helpwould be appreciated. Thanks, Tammy |
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12-31-2007, 02:28 AM
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| Re: Problem with Microsoft Money - Please help! In microsoft.public.money, Tammy wrote: - quote - > I downloaded the trial version of Microsoft Money for my computer last
There are three trial versions. Unless were using the Essentials> month trial, the Essentials program will not work with your existing file from the Deluxe trial. You would want to return Essentials and buy Deluxe. - quote - > and when it expired bought and dowloaded the Microsoft Money
Wasn't there support information in the email that acknowledged your> Essentialsprogram. Now I cannot find all of the data (LOTS of it) that I had > entered into the trial version of money and cannot access the previous files > with my new version of money. Worse yet I cannot contact Microsft without > paying a fee regarding the software I just downloaded. purchase? - quote - > This is frustrating - > any helpwould be appreciated. Thanks, Tammy |
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#-1
12-31-2007, 12:51 AM
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| Problem with Microsoft Money - Please help! I downloaded the trial version of Microsoft Money for my computer last month and when it expired bought and dowloaded the Microsoft Money Essentialsprogram. Now I cannot find all of the data (LOTS of it) that I had entered into the trial version of money and cannot access the previous files with my new version of money. Worse yet I cannot contact Microsft without paying a fee regarding the software I just downloaded. This is frustrating - any helpwould be appreciated. Thanks, Tammy |
| Tags |
| microsoft, money, problem |
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