MSFT has acknowledged the issue
http://articles.moneycentral.msn.com...orkStatus.aspx


"jojo" wrote:

- quote -

While going in circles with Microsoft's email support for Money, I
figured I'd add a data point for them and created a new Money 2008
file, associated my Live ID with it and secured it, and verified I
could unlock it with that ID. I then went back to my Money 2004 file
and still couldn't open it - the usual password error message.

I also contacted the Live ID email support, they sent me a standard
list of stuff to check (like did I spell my domain right) and I sent
them a note with these data points.

Unfortunately the "offline" mode mentioned in their Network Status
page (as of today) doesn't work --- it still tries to authenticate me.
But at least now, 10 days after they caused the problem, they seem to
know about it, FINALLY...

I'm really surprised this isn't in the news media yet, maybe all the
reporters are off on vacation...

Roger

In microsoft.public.money, George wrote:

- quote -

That seems like a particularly bad idea -- depending on what you
mean by that.


- quote -

I am having same problem with Money 2003 version; will not log in with
passport; can select option not to use online feature and can log in fine; I
have to manually go to sites to download, where it automatically did it
before overnight, but that is the only thing that seems affected. Believe my
problem coincided with a Windows automatic update done overnight and causing
my computer to restart. Tried changing passwords, deleting Windows Live,
reloading software, to no avail. The fact that clicking on "Forgot my
password" takes you to a site to buy new Money software tells the story.

"roger[at]rogertheriault.com" wrote:

- quote -

In microsoft.public.money, roger[at]rogertheriault.com wrote:

- quote -

If I understand you correctly, you cannot even get into your file?

One more thing I would try is to either disconnect from the internet
or in IE, tick File-> WorkOffline. Then open Money to get in.

I expect some key folks are off for the holidays, so I would try to
be patient. I understand that is not easy.

- quote -

I tried that in Money 2004 (several times), but probably because we
set up the file to "secure" the data (instead of just using it for
access to online services) it will NOT allow us to move forward at all
without authenticating. In the newer versions, there's no such option.

By the way, here is part of the latest (ROFLMAO... except my financial
data file is still LOCKED... NOT FUNNY) response from Microsoft,
verbatim...
-- quoted text---
I am sorry to hear about the inconvenience you are experiencing.
Before moving on, I would like to first let you know that Microsoft
Online Support and Online Services for MS MOney 2004 has been
discontinued.
If you would like more information on warranty support for our retail
products, please visit our Product Support Lifecycle list located at
the following Web site: http://support.microsoft.com/default...n-us;lifecycle
As a result of the product support being discontinued for this version
we would like to suggest you upgrade to the most recent version of our
software which is available for purchase by visiting
http://www.microsoft.com/money/default.mspx
If upgrading is not an option at this time we cannot provide support
outside of the knowledge base articles posted to our public knowledge
base for this product.
We hope the above knowledge base articles will provide the steps
required to resolve your issue.
At this moment, I will be closing the case as not resolved. If you do
not agree you can always replay to this email.
-- end quoted text --

I emailed him back clarifying I can't apparently upgrade and to please
re-read the last email I sent. I guess I'll have to try phone support,
this 24-hour turnaround email crap is not working too well... someone
in Redmond is probably laughing at us too... hahaha (not)

Roger

In microsoft.public.money, roger[at]rogertheriault.com wrote:

- quote -

Can you access your Money 2004 file in Money 2004 by clicking [where
it says "I don't need to use online features that require
Microsoft Passport".

Can you then go to File-> PasswordManager and remove
the Passport, or did you not want to do that?

On Dec 24, 2:05 pm, Xenko <Xe...[at]discussions.microsoft.com> wrote:
- quote -

No luck... they seemed to think I was having trouble with the import
and sent me a solution that involved trying MS Money 2006... I got the
exact same password message with Money 2006 when trying to open the
2004 file. Sent a note back suggesting they check their servers,
review the discussion boards, and watch for news stories to hit the
press.... maybe they better alert the PR department at the same time
they fix or roll back their recent server changes... :-)

Roger

I'm (still) having the same login problem with Money 2003.

Good luck Roger. Let us know if MS gives you a solution.

"roger[at]rogertheriault.com" wrote:

- quote -

You can (at least in the US) download the Money Plus Deluxe (2008) 60-
day free trial from Microsoft. But even a clean install on a different
PC wouldn't allow me to open my Money 2004 data file.

So I've put in a support request via email to MS and will wait
(impatiently, since I've got things to take care of in MS Money) to
see if they fix it before it hits the news media.

Roger

jojo wrote:
- quote -

Anyone found anything out on the login problem -or due you have to go out
an upgrade ?