Do you have your activation code that you got when you purchased Money 2004?
If so, you can enter it here:
http://shop.microsoft.com/MoneyUpgra...211&SKUName=Mo

If you don't have that, you may want to check the contact options available
from shop.microsoft.com:
http://shop.microsoft.com/helpdesk/helpdesk.asp


"Bill" <billgarrett1[at]msn.com> wrote in message
news:000701c37f81$3ac6c640$a101280a[at]phx.gbl...
- quote -

I had money 2003 installed by an OEM (gateway) but when I
upgraded to Money 2004, I purchased the software via
MasterCard from Microsoft and downloaded it off their web
site. I subsequently lost my hard drive and Money 2004. I
had no disk copy - I don't know if they were suppose to
send me one or not. Now, when I try to talk to MS Money
site to try to explain the problem, and when I give them
my Money 2003 product number, I can't get in and I am
refered to Gateway. I've sent several emails to MS
customer service to try to make contact, but they won't
answer. Does anyone know of a Microsoft site that I can
contact with this customer service problem?