Logitech Support told me to uninstall the existing Setpoint software and
install the latest version (4.4) for which they provided an FTP link. I have
used this version for a week now and have not had any problem with Money
Plus. The update is also available on Logitech Support's download page.

"Balder" wrote:

- quote -

The Setpoint software checks for updates and reports none available. A good
idea to contact Logitech though, thanks. I also found that exiting Setpoint
allows launch with the mouse plugged in and that restarting Setpoint allows
further launches to complete successfully. So the problem is intermittent,
dependent on some change of state I guess. I just left a message on
Logitech's support page.


"Mark" wrote:

- quote -

Have you gone out to Logitech to see if there is an update mouse driver and
or Setpoint software?

-Mark
"Balder" <Balder[at]discussions.microsoft.com> wrote in message
news:F6AAFC44-C05A-499D-9942-7C567490B57F[at]microsoft.com...
- quote -

Well, I gotta take it back now. After working on and off for several hours,
launching, closing launching many times with my Logitech mouse without any
trouble, now it's crashing again when launching. Now if I unplug the mouse it
still launches. I can then plug the mouse back in, use the program without
trouble, quit, re-launch and get the crash again. Something has changed.

"Balder" wrote:

- quote -

I encountered the crash on my Dell laptop after downloading from Digital
River on April 5, 2008. There is a documented problem with incompatibility
with Logitech mouse Setpoint software and you are supposed to uninstall it. I
was using a Logitech VX Revolution mouse which I guess has the setpoint
software. I could not get Money Plus to start at all (error in module
ntdll.dll). All I had to do was unplug the mouse and use the touchpad on the
laptop. Money Plus started just find and immediately told me to download the
update. After much web browsing I found this is the SP1 update to
17.0.120.1415. This update became available March 26-28, 2008. Apparently
downloading Money Plus a week after this update was released still gives you
the old 17.0.000.724 with several of the startup crash bugs I've seen posted
elsewhere. When you purchase Money Plus for download, why don't you get the
latest version? I spent over 3 hours on this!

Anyway, after the update, I can now use my Logitech mouse. I did not need to
uninstall any Logitech software.



"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Randy wrote:

- quote -

That was it? I thought you used your finger on a tablet PC.

Anyway, if I read correctly, you can still use that mouse, but just
not that SetPoint software. You should be able to still point and
click.



- quote -

Thanks for the info. I guess I have to go out and get a MS mouse.
Randy

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Randy wrote:

- quote -

Would http://support.microsoft.com/kb/932727/en-us apply? I wouldn't
think so with a tablet PC, but I don't know.

On startup, either program crashes when started. I have removed all virus
software. I have tried removing almost everything and still no help. I went
through the help for a crash like this and adding all the updates,
reinstalled, etc. and no luck. The general error message reads like this
always:

AppName: msmoney.exe AppVer: 17.0.0.724 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00001010

I am wondering if the tablet version does not work. 2007 worked for a
while, but stopped after I installed something, but I did not know which
program it was. Does anyone have any suggestions??

Thanks,
Randy