Duplicate Transactions Downloading

#22 12-22-2007, 10:17 PM

Ed,

I also noticed that not all trx always download on the first update. I just
run the update a few times until they all get downloaded. Just to be sure,
I always check the total value on all of our Schwab accounts to verify that
the amounts shown in Money and on Schwab's web site balance to the penny. I
think it's possible this remaining issue might go away after a little break
in time. If not, I'll be back on the horn with Schwab. And this is
definitely a Schwab problem, not Microsoft.

Rapid Robert

"Ed Hansberry, MS-MVP/Mobile Devices"
<spamfree-silvernino[at]hotmail.spambegone.com> wrote in message
news:4viom3p23c3cj157opob2heeha1oa7ujpn[at]4ax.com...
- quote -

> "Rapid Robert" <OE6RW39[at]cfl.rr.com> wrote:
> > This morning I got another call from the same Schwab customer service rep
> > who called me on Monday, 12/03. He called this morning to report that he
> > had been advised that the problem was fixed as of last night. I hope it's
> > finally really fixed but I plan to watch my downloads closely for a while
> > anyway.
> > > Anyone else have any news on this?
> Dupes may have been fixed, but I am still seeing missing
> transactions that I have to manually add.
> --
> __________________________________________________ ________________________________
> Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
> What is on my Pocket PC? http://www.ehansberry.com/
> Microsoft MVP - Mobile Devices www.pocketpc.com
> What is an MVP? - http://mvp.support.microsoft.com/

#21 12-22-2007, 06:07 PM

On Dec 21, 6:26*pm, "Ed Hansberry, MS-MVP/Mobile Devices" <spamfree-
silvern...[at]hotmail.spambegone.com> wrote:
- quote -

> Do you have a phone number to call? I hate to call their regular
> front number as that will take half an hour to get through to
> MOney support.

Charles Schwab Money Support number is 800-533-0439.

Money users who've setup their Schwab accounts for direct online
services can get this by clicking on "Change Account Settings" from a
Schwab account register, then "Update contact info...".

Regards,
JB

#20 12-21-2007, 10:27 PM

"Rapid Robert" <OE6RW39[at]cfl.rr.com> wrote:

- quote -

> This morning I got another call from the same Schwab customer service rep
> who called me on Monday, 12/03. He called this morning to report that he
> had been advised that the problem was fixed as of last night. I hope it's
> finally really fixed but I plan to watch my downloads closely for a while
> anyway.
> Anyone else have any news on this?

Dupes may have been fixed, but I am still seeing missing
transactions that I have to manually add.
--
__________________________________________________ ________________________________
Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
What is on my Pocket PC? http://www.ehansberry.com/
Microsoft MVP - Mobile Devices www.pocketpc.com
What is an MVP? - http://mvp.support.microsoft.com/

#19 12-21-2007, 10:26 PM

Rapid Robert <Rapid Robert[at]discussions.microsoft.com> wrote:

- quote -

> Herb,
> Schwab gave me a couple of numbers. In an e-mail, they gave me 'technical
> support issue number 15385'. Then when I called they gave me something
> called 'escalation number 186006'. I was told that someone would call me
> back for more information. No one ever called. Hope you have better luck
> than I have so far.

Do you have a phone number to call? I hate to call their regular
front number as that will take half an hour to get through to
MOney support.

- quote -

> "Submarine LDO" wrote:
> > The last few days, duplicates have been showing up in my Schwab accounts. I
> > assume it must have something to do with Schwab itself, but has anyone else
> > experienced this phenomenon?
> > > I do an online update, and then accept transactions. I update again
> > immediately (or later) and the same transactions appear as new. I have to
> > either match them or accept them and then go in an delete them.
> > > Hope this doesn't keep up too much longer!
> > > Thanks
--

__________________________________________________ ________________________________
Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
What is on my Pocket PC? http://www.ehansberry.com/
Microsoft MVP - Mobile Devices www.pocketpc.com
What is an MVP? - http://mvp.support.microsoft.com/

#18 12-18-2007, 08:57 PM

Appears to be fixed, no duplicates from yesterday's (12/17)
transactions.

Thanks to those who actively pursued Schwab to get their attention.

REdmonds

"Robert Edmonds" <redmonds[at]iu.net> wrote in message
news:OaYevegNIHA.5524[at]TK2MSFTNGP05.phx.gbl...
- quote -

> This is still happening as of today (Monday, 12/3). I get transactions dated 11/30 again
> and again but not transactions before then. Been happening about two weeks.
> In my case, the dup transactions occur for "yesterday" and "day before
> yesterday" (business days) only. I mentioned this to Schwab tech support
> when they finally found someone to talk to me Saturday afternoon.
> This "48-hour duplicate" business seemed to be something new
> to the person, but he wasn't particularly responsive, although he said
> they had "had reports" of duplicate records. Gave me no incident number
> or whatever. Same problem on three accounts.
> What is the escalation path, does anyone know?
> Thanks
> .
> "Submarine LDO" <SubmarineLDO[at]discussions.microsoft.com> wrote in message
> news:76452FDB-137D-466F-8D99-CA2BAD8DE459[at]microsoft.com...
> > The last few days, duplicates have been showing up in my Schwab accounts. I
> > assume it must have something to do with Schwab itself, but has anyone else
> > experienced this phenomenon?
> > > I do an online update, and then accept transactions. I update again
> > immediately (or later) and the same transactions appear as new. I have to
> > either match them or accept them and then go in an delete them.
> > > Hope this doesn't keep up too much longer!
> > > Thanks

#17 12-14-2007, 07:20 PM

This morning I got another call from the same Schwab customer service rep
who called me on Monday, 12/03. He called this morning to report that he
had been advised that the problem was fixed as of last night. I hope it's
finally really fixed but I plan to watch my downloads closely for a while
anyway.

Anyone else have any news on this?

Robert

"Submarine LDO" <SubmarineLDO[at]discussions.microsoft.com> wrote in message
news:76452FDB-137D-466F-8D99-CA2BAD8DE459[at]microsoft.com...
- quote -

> The last few days, duplicates have been showing up in my Schwab accounts.
> I
> assume it must have something to do with Schwab itself, but has anyone
> else
> experienced this phenomenon?
> I do an online update, and then accept transactions. I update again
> immediately (or later) and the same transactions appear as new. I have to
> either match them or accept them and then go in an delete them.
> Hope this doesn't keep up too much longer!
> Thanks

#16 12-12-2007, 01:47 AM

I just moved from CyberTrader to Schwab - they call it integration. Anyway I
am also seeing duplicate transactions. Also wondering if the Schwab peaple
have figured a way around same day trades being downloaded sell first - thus
causing the software to create a dummy buy. In Cybertrader I would do two
downloads, accepting the buys and voiding the sells. I then would delete the
voided sells and do a second download to accept the sells. I know this is
not exactly the same issue, but thought maybe someone here would have some
insight. Thanks.

"Submarine LDO" wrote:

- quote -

> The last few days, duplicates have been showing up in my Schwab accounts. I
> assume it must have something to do with Schwab itself, but has anyone else
> experienced this phenomenon?
> I do an online update, and then accept transactions. I update again
> immediately (or later) and the same transactions appear as new. I have to
> either match them or accept them and then go in an delete them.
> Hope this doesn't keep up too much longer!
> Thanks

#15 12-05-2007, 03:46 AM

Thx for the update. Please keep us posted. I wrote an email letting Schwab
know that I have the same problem as well.

"Rapid Robert" wrote:

- quote -

> Hey Robert,
> After offering last Saturday to take my business elsewhere, I finally got a
> call back from someone at Schwab yesterday, Monday, 12/03. The person I
> talked to seemed to be an upper level customer service person, not a techie.
> Escalation numbers are apparently assigned on an individual basis as he said
> he had dealt with about two-hundred of them. My respondent said that Schwab
> tech had reported only last friday that they had finally isolated the cause
> of this problem and that a resolution should be in place by 'mid december'.
> The fellow who called me gave me his full name and direct personal extension
> so I can contact him directly for more information if I want. At least now I
> don't feel so unwanted.
> I suggest that when you call tech support you insist on being given an
> escalation number. Then insist that someone call you back by a date certain.
> "Submarine LDO" wrote:
> > The last few days, duplicates have been showing up in my Schwab accounts. I
> > assume it must have something to do with Schwab itself, but has anyone else
> > experienced this phenomenon?
> > > I do an online update, and then accept transactions. I update again
> > immediately (or later) and the same transactions appear as new. I have to
> > either match them or accept them and then go in an delete them.
> > > Hope this doesn't keep up too much longer!
> > > Thanks

#14 12-04-2007, 09:22 AM

Hey Robert,

After offering last Saturday to take my business elsewhere, I finally got a
call back from someone at Schwab yesterday, Monday, 12/03. The person I
talked to seemed to be an upper level customer service person, not a techie.
Escalation numbers are apparently assigned on an individual basis as he said
he had dealt with about two-hundred of them. My respondent said that Schwab
tech had reported only last friday that they had finally isolated the cause
of this problem and that a resolution should be in place by 'mid december'.

The fellow who called me gave me his full name and direct personal extension
so I can contact him directly for more information if I want. At least now I
don't feel so unwanted.

I suggest that when you call tech support you insist on being given an
escalation number. Then insist that someone call you back by a date certain.

"Submarine LDO" wrote:

- quote -

> The last few days, duplicates have been showing up in my Schwab accounts. I
> assume it must have something to do with Schwab itself, but has anyone else
> experienced this phenomenon?
> I do an online update, and then accept transactions. I update again
> immediately (or later) and the same transactions appear as new. I have to
> either match them or accept them and then go in an delete them.
> Hope this doesn't keep up too much longer!
> Thanks

#13 12-03-2007, 10:53 PM

This is still happening as of today (Monday, 12/3). I get transactions dated 11/30 again
and again but not transactions before then. Been happening about two weeks.
In my case, the dup transactions occur for "yesterday" and "day before
yesterday" (business days) only. I mentioned this to Schwab tech support
when they finally found someone to talk to me Saturday afternoon.
This "48-hour duplicate" business seemed to be something new
to the person, but he wasn't particularly responsive, although he said
they had "had reports" of duplicate records. Gave me no incident number
or whatever. Same problem on three accounts.

What is the escalation path, does anyone know?

Thanks

..
"Submarine LDO" <SubmarineLDO[at]discussions.microsoft.com> wrote in message
news:76452FDB-137D-466F-8D99-CA2BAD8DE459[at]microsoft.com...
- quote -

> The last few days, duplicates have been showing up in my Schwab accounts. I
> assume it must have something to do with Schwab itself, but has anyone else
> experienced this phenomenon?
> I do an online update, and then accept transactions. I update again
> immediately (or later) and the same transactions appear as new. I have to
> either match them or accept them and then go in an delete them.
> Hope this doesn't keep up too much longer!
> Thanks

#12 12-01-2007, 03:38 PM

Hey Bob,

Hope you're right. Immediately after my first post this morning and before
I saw yours, I called Schwab. I declined to talk to tech support and
insisted instead on speaking either to a customer service supervisor or to
Chuck himself. I gave the issue numbers for reference and stated simply that
Schwab's lack of response after more than two weeks was unacceptable. I also
stated, truthfully and emphatically, that unless I hear back from Schwab very
soon, I will begin looking for a replacement financial services firm and
insisted that my sentiments be conveyed to upper management. I may not be
Warren Buffet but I'm no Bob Cratchett either and I'm sure someone will want
my business if Schwab demonstrates they no longer care about me. I asked the
supervisor what I should expect and he said that I should expect to hear back
from someone before Wednesday. I'll wait until then. I AM NOT HAPPY.

"Submarine LDO" wrote:

- quote -

> The last few days, duplicates have been showing up in my Schwab accounts. I
> assume it must have something to do with Schwab itself, but has anyone else
> experienced this phenomenon?
> I do an online update, and then accept transactions. I update again
> immediately (or later) and the same transactions appear as new. I have to
> either match them or accept them and then go in an delete them.
> Hope this doesn't keep up too much longer!
> Thanks

#11 12-01-2007, 02:35 PM

Go vent at Schwab. Unless they get a load of users complaining they will be
saying "it only affects one or two people - nobody has complained! So we can
take our time."

--
Regards
Bob Peel,
Microsoft MVP - Money

For UK tips & fixes see
http://support.microsoft.com/default...d=fh;EN-GB;mny.

I do not respond to any emails that I have not specifically asked for.

"Rapid Robert" <RapidRobert[at]discussions.microsoft.com> wrote in message
news:5D8BC2E0-B360-46ED-877F-7B468FED6419[at]microsoft.com...
- quote -

> OOPS! This had looked like it might have been fixed but I just got
> another
> duplicate this morning. This makes two weeks for me. THIS IS
> UNACCEPTABLE.
> WHAT THE HELL WILL IT TAKE?
> "Rapid Robert" wrote:
> > Except for a few transactions that occurred on the original date of
> > failure,
> > 11/15/2007, that I was able to clean up manually, I can't seem to get the
> > download to fail this morning. Does that mean that it's been fixed?
> > > Considering Schwab's unacceptable response on this issue so far, I'm
> > reluctant to call and ask them. They've lost a lot of traction with me
> > on
> > this one.
> > > Anyone else have anything to report?
> > > "Submarine LDO" wrote:
> > > > The last few days, duplicates have been showing up in my Schwab
> > > accounts. I
> > > assume it must have something to do with Schwab itself, but has anyone
> > > else
> > > experienced this phenomenon?
> > > > > I do an online update, and then accept transactions. I update again
> > > immediately (or later) and the same transactions appear as new. I have
> > > to
> > > either match them or accept them and then go in an delete them.
> > > > > Hope this doesn't keep up too much longer!
> > > > > Thanks

#10 12-01-2007, 12:10 PM

OOPS! This had looked like it might have been fixed but I just got another
duplicate this morning. This makes two weeks for me. THIS IS UNACCEPTABLE.
WHAT THE HELL WILL IT TAKE?

"Rapid Robert" wrote:

- quote -

> Except for a few transactions that occurred on the original date of failure,
> 11/15/2007, that I was able to clean up manually, I can't seem to get the
> download to fail this morning. Does that mean that it's been fixed?
> Considering Schwab's unacceptable response on this issue so far, I'm
> reluctant to call and ask them. They've lost a lot of traction with me on
> this one.
> Anyone else have anything to report?
> "Submarine LDO" wrote:
> > The last few days, duplicates have been showing up in my Schwab accounts. I
> > assume it must have something to do with Schwab itself, but has anyone else
> > experienced this phenomenon?
> > > I do an online update, and then accept transactions. I update again
> > immediately (or later) and the same transactions appear as new. I have to
> > either match them or accept them and then go in an delete them.
> > > Hope this doesn't keep up too much longer!
> > > Thanks

#9 11-30-2007, 01:42 PM

I am continuing to have duplicate transactions, the last one being on 11-26.
I have submitted trouble reprots to Microsoft and to Schwab but neither
company has given me any kind of remedy. Cal Learner's fix that was provided
on 11-15 helped, so now I'm just following his suggestions every time I get a
duplicate transaction.

Not good Microsoft! Not good Schwab!

"Rapid Robert" wrote:

- quote -

> Except for a few transactions that occurred on the original date of failure,
> 11/15/2007, that I was able to clean up manually, I can't seem to get the
> download to fail this morning. Does that mean that it's been fixed?
> Considering Schwab's unacceptable response on this issue so far, I'm
> reluctant to call and ask them. They've lost a lot of traction with me on
> this one.
> Anyone else have anything to report?
> "Submarine LDO" wrote:
> > The last few days, duplicates have been showing up in my Schwab accounts. I
> > assume it must have something to do with Schwab itself, but has anyone else
> > experienced this phenomenon?
> > > I do an online update, and then accept transactions. I update again
> > immediately (or later) and the same transactions appear as new. I have to
> > either match them or accept them and then go in an delete them.
> > > Hope this doesn't keep up too much longer!
> > > Thanks

#8 11-26-2007, 01:08 PM

Except for a few transactions that occurred on the original date of failure,
11/15/2007, that I was able to clean up manually, I can't seem to get the
download to fail this morning. Does that mean that it's been fixed?

Considering Schwab's unacceptable response on this issue so far, I'm
reluctant to call and ask them. They've lost a lot of traction with me on
this one.

Anyone else have anything to report?

"Submarine LDO" wrote:

- quote -

> The last few days, duplicates have been showing up in my Schwab accounts. I
> assume it must have something to do with Schwab itself, but has anyone else
> experienced this phenomenon?
> I do an online update, and then accept transactions. I update again
> immediately (or later) and the same transactions appear as new. I have to
> either match them or accept them and then go in an delete them.
> Hope this doesn't keep up too much longer!
> Thanks

#7 11-22-2007, 10:12 PM

Herb,

Schwab gave me a couple of numbers. In an e-mail, they gave me 'technical
support issue number 15385'. Then when I called they gave me something
called 'escalation number 186006'. I was told that someone would call me
back for more information. No one ever called. Hope you have better luck
than I have so far.

"Submarine LDO" wrote:

- quote -

> The last few days, duplicates have been showing up in my Schwab accounts. I
> assume it must have something to do with Schwab itself, but has anyone else
> experienced this phenomenon?
> I do an online update, and then accept transactions. I update again
> immediately (or later) and the same transactions appear as new. I have to
> either match them or accept them and then go in an delete them.
> Hope this doesn't keep up too much longer!
> Thanks

#6 11-22-2007, 02:48 PM

I too am trying to reach Schwab to express my frustration. If they give you
a "case number" or "problem number", please share it so that I can bolster my
complaint with evidence to them that Schwab is "aware" of this.

"jaddorf[at]gmail.com" wrote:

- quote -

> I worked extensively with a Schwab tech rep today -- he "borrowed" my
> account so that he could duplicate the problem on their end using MS
> Money and Quicken both. Fortunately the problem was completely
> apparent during their testing - so they now have more data to work
> with to resolve this issue for all of us.
> I was concerned yesterday when I was told "...we are getting calls
> about this problem, but we cannot seem to duplicate the problem here
> when we test the system...". I about threw a gasket, but then offered
> to assist any way I could to work toward a resolution.
> So, today they took me up on it. Hopefully this will move the ball
> down the field. /jad
> Rapid Robert wrote:
> > I had started a similar thread on 11/16 (see multiple downloads of same
> > transaction). I have an e-mail from Schwab on 11/17 saying they're aware of
> > the problem and working on it with Microsoft and Intuit. (Apparently Quicken
> > users have the same problem.) But this morning, 11/20, it's still broken.
> > Inadequate software quality control is particularly annoying to me. I can
> > forgive an occasional error getting by, but don't we all think it's about
> > time this one was FIXED? Just how do we get some results? Any ideas?
> > > "Submarine LDO" wrote:
> > > > The last few days, duplicates have been showing up in my Schwab accounts. I
> > > assume it must have something to do with Schwab itself, but has anyone else
> > > experienced this phenomenon?
> > > > > I do an online update, and then accept transactions. I update again
> > > immediately (or later) and the same transactions appear as new. I have to
> > > either match them or accept them and then go in an delete them.
> > > > > Hope this doesn't keep up too much longer!
> > > > > Thanks

#5 11-21-2007, 07:21 AM

I worked extensively with a Schwab tech rep today -- he "borrowed" my
account so that he could duplicate the problem on their end using MS
Money and Quicken both. Fortunately the problem was completely
apparent during their testing - so they now have more data to work
with to resolve this issue for all of us.

I was concerned yesterday when I was told "...we are getting calls
about this problem, but we cannot seem to duplicate the problem here
when we test the system...". I about threw a gasket, but then offered
to assist any way I could to work toward a resolution.

So, today they took me up on it. Hopefully this will move the ball
down the field. /jad

Rapid Robert wrote:
- quote -

> I had started a similar thread on 11/16 (see multiple downloads of same
> transaction). I have an e-mail from Schwab on 11/17 saying they're aware of
> the problem and working on it with Microsoft and Intuit. (Apparently Quicken
> users have the same problem.) But this morning, 11/20, it's still broken.
> Inadequate software quality control is particularly annoying to me. I can
> forgive an occasional error getting by, but don't we all think it's about
> time this one was FIXED? Just how do we get some results? Any ideas?
> "Submarine LDO" wrote:
> > The last few days, duplicates have been showing up in my Schwab accounts. I
> > assume it must have something to do with Schwab itself, but has anyone else
> > experienced this phenomenon?
> > > I do an online update, and then accept transactions. I update again
> > immediately (or later) and the same transactions appear as new. I have to
> > either match them or accept them and then go in an delete them.
> > > Hope this doesn't keep up too much longer!
> > > Thanks

#4 11-20-2007, 02:31 PM

I had started a similar thread on 11/16 (see multiple downloads of same
transaction). I have an e-mail from Schwab on 11/17 saying they're aware of
the problem and working on it with Microsoft and Intuit. (Apparently Quicken
users have the same problem.) But this morning, 11/20, it's still broken.
Inadequate software quality control is particularly annoying to me. I can
forgive an occasional error getting by, but don't we all think it's about
time this one was FIXED? Just how do we get some results? Any ideas?

"Submarine LDO" wrote:

- quote -

> The last few days, duplicates have been showing up in my Schwab accounts. I
> assume it must have something to do with Schwab itself, but has anyone else
> experienced this phenomenon?
> I do an online update, and then accept transactions. I update again
> immediately (or later) and the same transactions appear as new. I have to
> either match them or accept them and then go in an delete them.
> Hope this doesn't keep up too much longer!
> Thanks

#3 11-20-2007, 12:02 AM

I too am continuing to see duplicates after voiding and deleting...

"Submarine LDO" wrote:

- quote -

> I'm still having the same issues with my Schwab accounts. I have tried
> voiding, matching and deleting the duplicates, but they keep showing up each
> new download. I hope Schwab figures this out soon!
> "Cal Learner-- MVP" wrote:
> > In microsoft.public.money, Submarine LDO wrote:
> > > > The last few days, duplicates have been showing up in my Schwab accounts. I
> > > assume it must have something to do with Schwab itself, but has anyone else
> > > experienced this phenomenon?
> > > > > I do an online update, and then accept transactions. I update again
> > > immediately (or later) and the same transactions appear as new. I have to
> > > either match them or accept them and then go in an delete them.
> > > > > Hope this doesn't keep up too much longer!
> > > To fix a problem of sometimes generating duplicate IDs, Schwab has
> > changed their algorithm for generating the transactions IDs (FITID).
> > The downside of the fix is there will be a one-time set of
> > duplicated transactions.
> > > To work around this, there are two alternative ways:
> > > 1. Either delete or Void the older of the duplicates. This one
> > may be a little more difficult if it is harder keep track which are
> > duplicates. Also, if you have already assigned categories, that
> > information will be lost.
> > > > 2. Void the newer duplicates for now, and perhaps delete them
> > later. To get all of the newer downloads together, at the top of
> > the register, select View:SortBy-> SortByEntryOrder. The reason for
> > Void instead of Delete is that Money will remember the FITID to
> > avoid thinking that transaction is new if it were to get reloaded.
> > > Remember to switch the View back to sorting by date.
>

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