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  #6  
Old 12-14-2007, 05:19 PM
mv112233
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Posts: n/a
Default Re: Problem online updating my bank accounts in MS Money 2007

Just got off the phone with Money 2007 technical support. Here's what
they said (sorry, it's not good details, my phone connection was not
good & I missed some of it).

Apparently, when upgrading from previous versions (I upgraded from
Money 2004 Premium), some things can get out of sync. This is
interesting to me, as I've been using Money 2007 since February or
March and this is the first time I encountered the problem.

Some of the accounts (the ones showing up in MSN Money) were the
offending accounts having sync issues, which in turn timed out &
prevented the other accounts from synchronizing.

Here's what tech support had me do:

1. Remove online service for the accounts that were not synchronizing
2. Performed an online update - all other accounts updated fine
3. Create a back-up (in case something goes bad)
4) Enable online service for the accounts that I had removed online
service
5) Enabling results in duplicate accounts so I had to merge the
accounts

So far this is working. I still have 1 or 2 accounts to enable online
services again, but I wanted to get off the phone with tech support,
so I didn't update these last 2 when I was on the phone. More work to
do, but I'm happy that things are now working as they should be.

Hope this helps someone out there.


On Dec 14, 9:35 am, mv112233 <mv112...[at]gmail.com> wrote:
- quote -

> I've been having this problem (accounts not updating) for about 1 week
> now. 1 week because it's been about 3 - 4 weeks since I last logged
> onto Money 2007 (last successful update was on 11/11/07). So, the
> problem could've been around since then. From the comment below (re:
> IE7), I had updated to IE earlier this week, so I uninstalled IE7 (and
> associated updates), and Money 2007 still does not update. Quotes,
> News, and Exchange Rates, and MSN Money My Account Updates apparently
> are updating, but nothing is being downloaded and updated locally.
> I have Windows XP SP2 and Money 2007 version 16.0.120.1303
> When I log onto MSN Money, it only shows a subset of my accounts (does
> not list them all). Does Money 2007 sync up with MSN Money? And if
> so, why don't all my accounts display in MSN Money?
> What the heck is going on? Do I uninstall and re-install Money 2007?
> Anyone with similar issues?
> Thank you in advance for any assistance / insight to what may be
> occurring.
>
> Maria
> On Dec 13, 6:29 pm, "Rud Merriam" <k5...[at]arrl.net.net> wrote:
> > My accounts are not updating with 2007, either.
> > I wonder if the IE7 patch downloaded the other day is causing the problem.
> > --
> > Rud K5RUD
> > ARES AEC Montgomery County, TXhttp://TheHamNetwork.net
> > "Kid Ego" <cfrays...[at]gmail.com> wrote in message
> > news:4d4a9d3f-46a1-43c5-b24f-4d82e9ce50fd[at]g30g2000hsb.googlegroups.com...
> > > On Nov 11, 7:04 pm, Ken <wkch...[at]gmail.com> wrote:
> > > I have not updated money I've ONLY been using Money 2007, and just
> > > recently it stopped updating my accounts. I've been in contact with
> > > my bank to see if they changed something, however they did not. In
> > > fact they see money updating, but the program itself isn't completing
> > > the job (at least on my end). I've deleted the accounts and added
> > > them back, and that DID allow for an update..... ONE TIME.
> > > Now I'm stuck in the same predicament. My accounts just will not
> > > update. Guess its time to search technet.
> > > Casey Fraysier

  #5  
Old 12-14-2007, 04:35 PM
mv112233
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Posts: n/a
Default Re: Problem online updating my bank accounts in MS Money 2007

I've been having this problem (accounts not updating) for about 1 week
now. 1 week because it's been about 3 - 4 weeks since I last logged
onto Money 2007 (last successful update was on 11/11/07). So, the
problem could've been around since then. From the comment below (re:
IE7), I had updated to IE earlier this week, so I uninstalled IE7 (and
associated updates), and Money 2007 still does not update. Quotes,
News, and Exchange Rates, and MSN Money My Account Updates apparently
are updating, but nothing is being downloaded and updated locally.

I have Windows XP SP2 and Money 2007 version 16.0.120.1303

When I log onto MSN Money, it only shows a subset of my accounts (does
not list them all). Does Money 2007 sync up with MSN Money? And if
so, why don't all my accounts display in MSN Money?

What the heck is going on? Do I uninstall and re-install Money 2007?

Anyone with similar issues?

Thank you in advance for any assistance / insight to what may be
occurring.


Maria






On Dec 13, 6:29 pm, "Rud Merriam" <k5...[at]arrl.net.net> wrote:
- quote -

> My accounts are not updating with 2007, either.
> I wonder if the IE7 patch downloaded the other day is causing the problem.
> --
> Rud K5RUD
> ARES AEC Montgomery County, TXhttp://TheHamNetwork.net
> "Kid Ego" <cfrays...[at]gmail.com> wrote in message
> news:4d4a9d3f-46a1-43c5-b24f-4d82e9ce50fd[at]g30g2000hsb.googlegroups.com...
> > On Nov 11, 7:04 pm, Ken <wkch...[at]gmail.com> wrote:
> > I have not updated money I've ONLY been using Money 2007, and just
> > recently it stopped updating my accounts. I've been in contact with
> > my bank to see if they changed something, however they did not. In
> > fact they see money updating, but the program itself isn't completing
> > the job (at least on my end). I've deleted the accounts and added
> > them back, and that DID allow for an update..... ONE TIME.
> > Now I'm stuck in the same predicament. My accounts just will not
> > update. Guess its time to search technet.
> > Casey Fraysier






  #4  
Old 12-14-2007, 01:29 AM
Rud Merriam
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Posts: n/a
Default Re: Problem online updating my bank accounts in MS Money 2007

My accounts are not updating with 2007, either.

I wonder if the IE7 patch downloaded the other day is causing the problem.

--

Rud K5RUD
ARES AEC Montgomery County, TX
http://TheHamNetwork.net


"Kid Ego" <cfraysier[at]gmail.com> wrote in message
news:4d4a9d3f-46a1-43c5-b24f-4d82e9ce50fd[at]g30g2000hsb.googlegroups.com...
- quote -

> On Nov 11, 7:04 pm, Ken <wkch...[at]gmail.com> wrote:
> I have not updated money I've ONLY been using Money 2007, and just
> recently it stopped updating my accounts. I've been in contact with
> my bank to see if they changed something, however they did not. In
> fact they see money updating, but the program itself isn't completing
> the job (at least on my end). I've deleted the accounts and added
> them back, and that DID allow for an update..... ONE TIME.
> Now I'm stuck in the same predicament. My accounts just will not
> update. Guess its time to search technet.
> Casey Fraysier



  #3  
Old 11-23-2007, 01:30 PM
Kid Ego
Guest
 
Posts: n/a
Default Re: Problem online updating my bank accounts in MS Money 2007

On Nov 11, 7:04 pm, Ken <wkch...[at]gmail.com> wrote:
- quote -

> On Nov 11, 1:34 pm, Cal Learner-- MVP <via_newsgr...[at]please.tnx> wrote:
> > In microsoft.public.money, wkch...[at]gmail.com wrote:
> > > My MS Money 2005's online service was expired recently. At the same
> > > time I got a new computer, so I installed MS Money 2007(Not Plus) in
> > > it. I was able to restore my Money 05(backup file) data to Money 07
> > > without any problem.
> > > The problem now is all my banks/credit cards/investments don't update
> > > in this new version. I checked all my account status in the "network
> > > status" page and all of them return an error of "0", which mean
> > > everything is normal. If I log into Moneycentral, I was able to
> > > update those account individually with no problem.
> > > Is it b/c the online service still think I am using Money 05(from the
> > > backup file)? Can anyone shed some light?
> > > thanks

> > Is your version 16.0.*.1303?
> > Using Vista?
> > Did you click UpdateNow?

> My version is 16.0.120.1303 running on XP. Yes, I click on Update
> Now, Customer Update, and all kinds of update, nothing work.
> Bob, I restored my *.mny file just as you described and it still
> doesn't work. Any other clues?


I have not updated money I've ONLY been using Money 2007, and just
recently it stopped updating my accounts. I've been in contact with
my bank to see if they changed something, however they did not. In
fact they see money updating, but the program itself isn't completing
the job (at least on my end). I've deleted the accounts and added
them back, and that DID allow for an update..... ONE TIME.

Now I'm stuck in the same predicament. My accounts just will not
update. Guess its time to search technet.

Casey Fraysier
  #2  
Old 11-11-2007, 11:04 PM
Ken
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Posts: n/a
Default Re: Problem online updating my bank accounts in MS Money 2007

On Nov 11, 1:34 pm, Cal Learner-- MVP <via_newsgr...[at]please.tnxwrote:
- quote -

> In microsoft.public.money, wkch...[at]gmail.com wrote:
> > My MS Money 2005's online service was expired recently. At the same
> > time I got a new computer, so I installed MS Money 2007(Not Plus) in
> > it. I was able to restore my Money 05(backup file) data to Money 07
> > without any problem.
> > The problem now is all my banks/credit cards/investments don't update
> > in this new version. I checked all my account status in the "network
> > status" page and all of them return an error of "0", which mean
> > everything is normal. If I log into Moneycentral, I was able to
> > update those account individually with no problem.
> > Is it b/c the online service still think I am using Money 05(from the
> > backup file)? Can anyone shed some light?
> > thanks

> Is your version 16.0.*.1303?
> Using Vista?
> Did you click UpdateNow?


My version is 16.0.120.1303 running on XP. Yes, I click on Update
Now, Customer Update, and all kinds of update, nothing work.

Bob, I restored my *.mny file just as you described and it still
doesn't work. Any other clues?

  #1  
Old 11-11-2007, 08:24 PM
Bob Peel, MVP
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Posts: n/a
Default Re: Problem online updating my bank accounts in MS Money 2007

To add to Cal's comments and as a general point, when moving to a new
version of Money you don't restore a backup. The procedure is to either do
nothing and the new version will find your .mny file and convert that or
navigate to the .mny file with Windows Explorer and double click on the file
name. This will start Money and convert the old file.

--
Regards
Bob Peel,
Microsoft MVP - Money

For UK tips & fixes see
http://support.microsoft.com/default...d=fh;EN-GB;mny.


I do not respond to any emails that I have not specifically asked for.

<wkchen2[at]gmail.com> wrote in message
news:1194804869.667509.16470[at]22g2000hsm.googlegroups.com...
- quote -

> My MS Money 2005's online service was expired recently. At the same
> time I got a new computer, so I installed MS Money 2007(Not Plus) in
> it. I was able to restore my Money 05(backup file) data to Money 07
> without any problem.
> The problem now is all my banks/credit cards/investments don't update
> in this new version. I checked all my account status in the "network
> status" page and all of them return an error of "0", which mean
> everything is normal. If I log into Moneycentral, I was able to
> update those account individually with no problem.
> Is it b/c the online service still think I am using Money 05(from the
> backup file)? Can anyone shed some light?
> thanks
> Ken


 
Old 11-11-2007, 05:34 PM
Cal Learner-- MVP
Guest
 
Posts: n/a
Default Re: Problem online updating my bank accounts in MS Money 2007

In microsoft.public.money, wkchen2[at]gmail.com wrote:

- quote -

> My MS Money 2005's online service was expired recently. At the same
> time I got a new computer, so I installed MS Money 2007(Not Plus) in
> it. I was able to restore my Money 05(backup file) data to Money 07
> without any problem.
> The problem now is all my banks/credit cards/investments don't update
> in this new version. I checked all my account status in the "network
> status" page and all of them return an error of "0", which mean
> everything is normal. If I log into Moneycentral, I was able to
> update those account individually with no problem.
> Is it b/c the online service still think I am using Money 05(from the
> backup file)? Can anyone shed some light?
> thanks


Is your version 16.0.*.1303?

Using Vista?

Did you click UpdateNow?
  #-1  
Old 11-11-2007, 05:14 PM
wkchen2@gmail.com
Guest
 
Posts: n/a
Default Problem online updating my bank accounts in MS Money 2007

My MS Money 2005's online service was expired recently. At the same
time I got a new computer, so I installed MS Money 2007(Not Plus) in
it. I was able to restore my Money 05(backup file) data to Money 07
without any problem.

The problem now is all my banks/credit cards/investments don't update
in this new version. I checked all my account status in the "network
status" page and all of them return an error of "0", which mean
everything is normal. If I log into Moneycentral, I was able to
update those account individually with no problem.

Is it b/c the online service still think I am using Money 05(from the
backup file)? Can anyone shed some light?
thanks

Ken

 

Tags
2007, accounts, bank, money, online, problem, updating
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