Well, sounds like a similar problem I had w/2004 Deluxe. Here is what I did
with that issue since MSN was unable to resolve the issue after several
phone calls. I also had a working internet connection which was working fine
for every other program except the background banking in Money. But, hope it
helps.


---OK, well I got it to work. I didn't do it very scientific, but did
everything all at once that may be affecting it. I did what the techs were
telling me, including clearing the Temp Internet Files, History, and all the
cookies. I uninstalled MS Money 2004, including the System Pack, and then
used Norton SystemWorks to further clean everything else, deleted the
Windows Temp files, uninstalled ZoneAlarm, (and a couple of other unrelated
items I was no longer using). After I deleted everything I figured I needed
to, I used System Works OneButton Checkup to address any system issues with
the registry. After that, I turned off the computer, the router and the
cable modem. I disconnected the cable modem from the router and reconnected
the cable modem directly to my PC. Turned everything on again and turned off
the background programs, except for Norton, which it says I should turn off,
but I didn't this time. Then, I re-installed the MS Money 2004. It loaded
directly to the home Page. (I had turned off the Passport signin the last
time I was in the program). I went into the File/Password Manager and
re-entered by bank info to download my bank info, and that worked. I then
took it to the next step, and entered my Passport info again, and it still
worked. YES! I was happy. The next step was to reconnect the network
connections and make sure I didn't have any problems connecting through the
router. I shut down, reconnected everything with the router and it still
worked. So, once again, I have got the answer quicker doing it myself than
going thru Tech Support. LOL

JarrGen

"Stephanie Young" <slyoung1[at]earthlink.net> wrote in message
news:069101c37e2e$dc80a680$a301280a[at]phx.gbl...
- quote -

Bonnie -

It's definitely not the financial institution. Money
still works fine on my old machine, and the new install
has the same symptoms with both banks I have on line
accounts with.

I had my virus checker turned off for the original
install, but I turned off both my virus checker and my
firewall for the reinstall and configuration, and then
uninstalled and reinstalled to another drive. Now it
prompts me for my authorization code, and won't accept the
one from my original installation. It says it's already
been used. Well, of course it has, but I'm retiring that
machine and moving everything to my new machine.

So, I did as the screen instructed, and called the bank
for an authorization code. But they don't handle
authorization codes, so they transferred me to a very nice
man at Microsoft who listened to my problem and said he
was transferring me to someone else who would be able to
help me with that, and he wished me a nice day. The next
person who came on the phone was a very nice lady who
listened to my story and then asked me who I was calling,
because she worked for the Lilac and Lace Flower shop. I
considered calling back, but by this time I've got
cauliflower ear from being on the phone through all these
iterations of hold and explanation, so I went back to the
computer.

Well, Money through the bank offer was only $29 and
change, so I thought what the heck, I'll just buy a new
license. So, I clicked on Get Authorization Code and went
to a web site where I put in my payment information,
verified it, and got an error message saying that the
system was unable to complete the transaction, please try
again later.

I'm obviously not having a very good Money day. I've
always been pretty happy with Microsoft products and
support, and I've always been pretty happy with my bank.
Today, however, I'm thinking of changing banks and running
down to Office Max and buying Quicken, or Quickbooks, or
some other product. It really seems a little ridiculous
that I could burn up a whole day just trying to install
Money on a brand new XP machine and restore my backup.
There's gotta be a better way.

Maybe my ear will be healed up enough by tomorrow that
I'll be back in the mood and will try again.

Stephanie

- quote -

I know you said this was a new install, but try removing and reinstall to a
new folder. Make sure you don't have anything else running when you install
(antivirus, etc.). You may even want to do a selective or diagnostic
startup (Start, Run, Msconfig).

Another possibility is that it's a problem with the Financial Institution
you are setting up for. Try another. Even if you don't have an account, at
least see if it bombs or kicks back an error that your logon credentials are
wrong.

"Stephanie Young" <slyoung1[at]earthlink.net> wrote in message
news:053d01c37e21$5c406350$a301280a[at]phx.gbl...
- quote -

Yes, it does the same thing with a new file. As soon as I
try to set up on line services, when it tries to connect
it crashes.

- quote -

How about trying it in a new Money file? Does this do the same thing?

"Stephanie Young" <slyoung1[at]earthlink.net> wrote in message
news:03f201c37e0c$bddcfe30$a101280a[at]phx.gbl...
- quote -

I'm installing Money 2003 on a new XP machine. If I
restore from the backup, it appears to set everything up
correctly (I get the correct balances), but Money crashes
as soon as it trys to connect to my bank.

So, I tried a clean install and setting up the account
manually. That goes fine until I get to the part where I
actually set up the on line service. I enter the user id
and password (I've checked, and these are correct), click
Next, then get a message box that says Call Progress. The
next thing I get is an XP message saying that Microsoft
Money has encountered a problem and needs to close, and
gives me the option to submit an error report.

There's nothing wrong with the internet connection - I can
get to my bank web site from IE and by clicking the bank
icon in Money itself with no problem, and log in. My
internet connection is always on, so I'm not losing the
connection. I can force an Internet Update and get the
latest Money updates with no problem. What should I try
next?

Stephanie