Money Plus crash on startup

#5 09-05-2007, 05:22 PM

That worked!!! Thank you Cal.

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, cornetto wrote:
> > "Microsoft Money has encountered a problem and needs to close. We are sorry
> > for the inconvenience."
> > > That's the crash message...and here are some more details:
> > > AppName: msmoney.exe AppVer: 17.0.0.724 ModName: ntdll.dll
> > ModVer: 5.1.2600.2180 Offset: 00001010
> > > As for opening the sample.mny file from My Documents? That does not work. I
> > get the same error.
> See if http://support.microsoft.com/kb/932727/en-us applies to you.
> > > "Cal Learner-- MVP" wrote:
> > > > In microsoft.public.money, cornetto wrote:
> > > > > > > It may be DEP. It might not. Let us know.
> > > > > > > > > See http://support.microsoft.com/kb/875352 DEP execute disable and
> > > > > select "Turn on DEP for essential Windows programs and services
> > > > > only" in the first step 3.
> > > > > > > > > > I'm running Windows XP SP2 and I installed Money Plus Deluxe (2008).
> > > > Everything installed fine and when I launch it crashes. I performed all the
> > > > problem/solutions from the MS support site and I've also tried the DEP
> > > > solution. Nothing seems to work. Unfortunatly I purchased the product.
> > > > Also, it uninstalled my Money 2005. I'm not a happy camper right now. Can
> > > > anyone help?
> > > > > > > > > > Crashes? What do you mean by that? Is there an error message?
> > > > > Try copying Sample.mny from your
> > > "C:\Program Files\Microsoft Money Plus" folder to your MyDocuments
> > > folder. Start Money by right-clicking that file with WindowsExplorer
> > > and choosing Open. Does that open OK?
> > > > > > > > > >

#4 09-05-2007, 04:33 PM

In microsoft.public.money, cornetto wrote:

- quote -

> "Microsoft Money has encountered a problem and needs to close. We are sorry
> for the inconvenience."
> That's the crash message...and here are some more details:
> AppName: msmoney.exe AppVer: 17.0.0.724 ModName: ntdll.dll
> ModVer: 5.1.2600.2180 Offset: 00001010
> As for opening the sample.mny file from My Documents? That does not work. I
> get the same error.

See if http://support.microsoft.com/kb/932727/en-us applies to you.

- quote -

> "Cal Learner-- MVP" wrote:
> > In microsoft.public.money, cornetto wrote:
> > > > > It may be DEP. It might not. Let us know.
> > > > > > > See http://support.microsoft.com/kb/875352 DEP execute disable and
> > > > select "Turn on DEP for essential Windows programs and services
> > > > only" in the first step 3.
> > > > > > > I'm running Windows XP SP2 and I installed Money Plus Deluxe (2008).
> > > Everything installed fine and when I launch it crashes. I performed all the
> > > problem/solutions from the MS support site and I've also tried the DEP
> > > solution. Nothing seems to work. Unfortunatly I purchased the product.
> > > Also, it uninstalled my Money 2005. I'm not a happy camper right now. Can
> > > anyone help?
> > > > > > Crashes? What do you mean by that? Is there an error message?
> > > Try copying Sample.mny from your
> > "C:\Program Files\Microsoft Money Plus" folder to your MyDocuments
> > folder. Start Money by right-clicking that file with WindowsExplorer
> > and choosing Open. Does that open OK?
> > > > >

#3 09-05-2007, 02:56 PM

"Microsoft Money has encountered a problem and needs to close. We are sorry
for the inconvenience."

That's the crash message...and here are some more details:

AppName: msmoney.exe AppVer: 17.0.0.724 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00001010

As for opening the sample.mny file from My Documents? That does not work. I
get the same error.

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, cornetto wrote:
> > > It may be DEP. It might not. Let us know.
> > > > > See http://support.microsoft.com/kb/875352 DEP execute disable and
> > > select "Turn on DEP for essential Windows programs and services
> > > only" in the first step 3.
> > > > I'm running Windows XP SP2 and I installed Money Plus Deluxe (2008).
> > Everything installed fine and when I launch it crashes. I performed all the
> > problem/solutions from the MS support site and I've also tried the DEP
> > solution. Nothing seems to work. Unfortunatly I purchased the product.
> > Also, it uninstalled my Money 2005. I'm not a happy camper right now. Can
> > anyone help?
> > Crashes? What do you mean by that? Is there an error message?
> Try copying Sample.mny from your
> "C:\Program Files\Microsoft Money Plus" folder to your MyDocuments
> folder. Start Money by right-clicking that file with WindowsExplorer
> and choosing Open. Does that open OK?

#2 09-04-2007, 11:50 PM

In microsoft.public.money, cornetto wrote:

- quote -

> > It may be DEP. It might not. Let us know.
> > > See http://support.microsoft.com/kb/875352 DEP execute disable and
> > select "Turn on DEP for essential Windows programs and services
> > only" in the first step 3.
> I'm running Windows XP SP2 and I installed Money Plus Deluxe (2008).
> Everything installed fine and when I launch it crashes. I performed all the
> problem/solutions from the MS support site and I've also tried the DEP
> solution. Nothing seems to work. Unfortunatly I purchased the product.
> Also, it uninstalled my Money 2005. I'm not a happy camper right now. Can
> anyone help?

Crashes? What do you mean by that? Is there an error message?

Try copying Sample.mny from your
"C:\Program Files\Microsoft Money Plus" folder to your MyDocuments
folder. Start Money by right-clicking that file with WindowsExplorer
and choosing Open. Does that open OK?

#1 09-04-2007, 11:14 PM

- quote -

> It may be DEP. It might not. Let us know.
> See http://support.microsoft.com/kb/875352 DEP execute disable and
> select "Turn on DEP for essential Windows programs and services
> only" in the first step 3.

I'm running Windows XP SP2 and I installed Money Plus Deluxe (2008).
Everything installed fine and when I launch it crashes. I performed all the
problem/solutions from the MS support site and I've also tried the DEP
solution. Nothing seems to work. Unfortunatly I purchased the product.
Also, it uninstalled my Money 2005. I'm not a happy camper right now. Can
anyone help?

08-25-2007, 05:42 AM

In microsoft.public.money, cristof.falk[at]gmail.com wrote:

- quote -

> Hi. Has anyone run across this? Money 2007 works fine on this machine.
> I successfully installed Money Plus Premium on my machine (a decent
> homegrown unit based on the P35 mobo and a 3.06 Core 2 Duo processor
> running Vista Premium 32bit). When I try to start it, I get this, and
> reboots don't help. Any ideas?

It may be DEP. It might not. Let us know.

See http://support.microsoft.com/kb/875352 DEP execute disable and
select "Turn on DEP for essential Windows programs and services
only" in the first step 3.

#-1 08-25-2007, 03:58 AM

Hi. Has anyone run across this? Money 2007 works fine on this machine.
I successfully installed Money Plus Premium on my machine (a decent
homegrown unit based on the P35 mobo and a 3.06 Core 2 Duo processor
running Vista Premium 32bit). When I try to start it, I get this, and
reboots don't help. Any ideas?

Product
Microsoft Money

Problem
Stopped working

Date
8/24/2007 7:53 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: msmoney.exe
Application Version: 17.0.0.724
Application Timestamp: 46a6d80b
Fault Module Name: StackHash_d77c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 01813aa8
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d77c
Additional Information 2: b5a408ef999631019963563c36013bfe
Additional Information 3: dac2
Additional Information 4: 30ba122b423f06c7bdea2ab2fcbed74d

Extra information about the problem
Bucket ID: 485610049

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