On Mon, 13 Aug 2007 08:02:15 -0700, A Money user <A Money
user[at]discussions.microsoft.com> wrote:

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Two things to try:

1. Does it happen on a new file? If not, the problem may be a corruption in
your money file. Either try one of the several repair methods; or revert to a
recent backup.

2. Does it occur after a clean boot? Execute the clean boot per
http://support.microsoft.com/kb/310353

If it does NOT occur, then there is a conflict with another program. Even if
you didn't install a new program recently, some existing program may have been
updated.

If it still occurs, see #1 above.

One example of a conflict, which occurs on MY machine, is with Citicard Virtual
Account Number. That is a program that generates one-time-use credit card
numbers for use in Internet purchases. If that program is running while MS
Money is doing certain activities, including downloads, MSMoney will crash.
--ron

Thanks Mark,

I think I have found the problem. When you asked if I made some changes I
did not remember that I needed to change the Regional Settings of my computer
From English (United States of America) to Italian. When I Remebered of that
change I reinstated the US regional settings and it worked fine again!

It make sense... Italian use a slightly different decimal point (I would say
a decimal comma), and maybe this messed us the calculations and created an
internal coflict!!

Anyway, thanks for the suggestion! It worked!


"Mark" wrote:

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Another thing to try to verify is if it is only occuring when updating a
specific account or Financial Institution.

-Mark


"A Money user" <AMoneyuser[at]discussions.microsoft.com> wrote in message
news:5253BAD5-06E7-4E19-A525-DEBB91F30263[at]microsoft.com...
- quote -

You could test a new file (or the Sample.mny file) to verify if it is
something specific to your data file.

Other than that, if you can't think of what may have changed/happened prior
to this occuring, it may be best to contact Support.

-Mark




"A Money user" <AMoneyuser[at]discussions.microsoft.com> wrote in message
news:5253BAD5-06E7-4E19-A525-DEBB91F30263[at]microsoft.com...
- quote -

p.s.
The problem started recently. The online update has worked perfectly until
a few days ago. Even when Microsoft made the changes in the banking services
it seemed that worked fine. So, I do not know what other changes may have
occured. I did not install anything new on my computer, so I assume that
there is no "conflict" with other programs.

"A Money user" wrote:

- quote -

Mark,
the Error Reports states the following:
AppName: msmoney.exe
AppVer: 16.0.0.1303
ModName: udsxml.dll
ModVer: 0.0.0.0
Offset: 0000f18e

"Mark" wrote:

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So:
What are the "Details" of the error message (modname, etc), There should be
a Click for Details link on that "has encountered a problem" dialog.
Did this just recently start happening or has it always been a problem?
If recently, what changed?

-Mark

"A Money user" <AMoneyuser[at]discussions.microsoft.com> wrote in message
news:AEF7A147-877F-4104-B9B2-3482FC7AD724[at]microsoft.com...
- quote -

"Cal Learner-- MVP" wrote:

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Thanks Cal Learner,
However, the links you gave me do not seem to apply. . .
1. Money opens perfectly. The creash does not occur when I run the program,
but only when I try to do the online update
2. The web page you gave me says that the cause of the problem is a wirless
mouse, and tells me disinstall Logitech SetPoint (that I do not have).

In microsoft.public.money, A Money user <A Money
user[at]discussions.microsoft.com> wrote:

- quote -

See these:

http://support.microsoft.com/kb/932727/en-us

http://support.microsoft.com/kb/836197/en-us

P.s.
Oh! By the way. . .
Money does not accept either the files downloaded from my financial
institutions. So, even the manual updates is not working!

Hello, I hope that someone may be able to help me.
I run Money 2007 version 16.0.120.1303 on Windows XP sp2. I have used Money
for quite some time and worked fine until now. When I try to do the online
updates the windows error message: "Microsof Money has encountered a problem
and needs to close..." appears. When I send the error report Money closes.
Is anyone experinecing the same problem? Are there any fixes? Thanks for
any help