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Old 08-09-2007, 07:02 AM
CV in NY
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Posts: n/a
Default Re: Digital River download of Money 2007 Deluxe

The problem is not in the program updating it is in the installation process.
When I Run the installer AsAdministrator, a loading windows pops up then
seconds later the "Microsoft Money 2007 Deluxe Setup has stopped working"
with close program as the option. The Application Event logs has the
following entry:

System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-08-09T06:53:37.000Z

EventRecordID 15745

Channel Application

Computer MainPC

Security


- EventData

Stp4441_TMP.EXE
6.0.2800.1168
3e31bc47
unknown
0.0.0.0
00000000
c0000096
00e92f88
1658
01c7da5202d51e6d

And this is the Error Report:

Version=1
EventType=APPCRASH
EventTime=128311160177099309
ReportType=2
Consent=1
UploadTime=128311160207675309
Response.BucketId=485330288
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Stp4441_TMP.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.0.2800.1168
Sig[2].Name=Application Timestamp
Sig[2].Value=3e31bc47
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_53c6
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000096
Sig[7].Name=Exception Offset
Sig[7].Value=00e92f88
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.0.6000.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=53c6
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=985f993dac7fd018c988ae7a6f9e26af
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=56b0
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=5b8955ee6c9cbeeb8dbc500e54f503e7
UI[2]=C:\Users\Chris\AppData\Local\Temp\Stp4441_TMP.EXE
UI[3]=Microsoft Money 2007 Deluxe Setup has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=485330288/nBucketTable=1/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Money 2007 Deluxe Setup
AppPath=C:\Users\Chris\AppData\Local\Temp\Stp4441_ TMP.EXE

I had tried your suggestions just in case, but to no avail.

Any other suggestions?

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, CV in NY <CV in
> NY[at]discussions.microsoft.com> wrote:
> > I am running Vista Ultimate 32bit and was using the Money Deluxe demo for 90
> > days, when it expired I purchased the Download version hosted by Digital
> > River.
> > Lo and behold they only have the 16.0.120.621 version which will not install
> > on Vista.
> > I uninstalled the Demo, rebooted, tried as Administrator with no luck.
> > > Any ideas?
> > > Thanks in advance!

> Be sure that your Money and backup files are moved to a spot that
> you will have full privileges to, such as Documents/MyDocuments.
> If they are in a place like ProgramFiles, Vista will create an
> impermanent copy of the file for the user to use, unless the user
> explicitly right-clicks at launch and choose RunAsAdministrator
> that time.
> Check that the SSL2 protocol is enabled. That checkbox is in
> IE Tools-> InternetOptions-> Advanced. It may also be necessary
> to disable TLS 1.0.
> Right-click the Money icon and choose RunAsAdmistrator to let
> updates happen. Then reboot the computer. Check that the Money
> 2007 version is 16.0.*.1303. If that is not happening, look to your
> firewall.
> ----------------
> http://support.microsoft.com/kb/927811 You receive a message when
> you start Money 2007: "Money requires a software update"

 
Old 08-09-2007, 03:50 AM
Cal Learner-- MVP
Guest
 
Posts: n/a
Default Re: Digital River download of Money 2007 Deluxe

In microsoft.public.money, CV in NY <CV in
NY[at]discussions.microsoft.com> wrote:

- quote -

> I am running Vista Ultimate 32bit and was using the Money Deluxe demo for 90
> days, when it expired I purchased the Download version hosted by Digital
> River.
> Lo and behold they only have the 16.0.120.621 version which will not install
> on Vista.
> I uninstalled the Demo, rebooted, tried as Administrator with no luck.
> Any ideas?
> Thanks in advance!


Be sure that your Money and backup files are moved to a spot that
you will have full privileges to, such as Documents/MyDocuments.
If they are in a place like ProgramFiles, Vista will create an
impermanent copy of the file for the user to use, unless the user
explicitly right-clicks at launch and choose RunAsAdministrator
that time.

Check that the SSL2 protocol is enabled. That checkbox is in
IE Tools-> InternetOptions-> Advanced. It may also be necessary
to disable TLS 1.0.

Right-click the Money icon and choose RunAsAdmistrator to let
updates happen. Then reboot the computer. Check that the Money
2007 version is 16.0.*.1303. If that is not happening, look to your
firewall.

----------------
http://support.microsoft.com/kb/927811 You receive a message when
you start Money 2007: "Money requires a software update"
  #-1  
Old 08-09-2007, 03:14 AM
CV in NY
Guest
 
Posts: n/a
Default Digital River download of Money 2007 Deluxe

Hi,
I am running Vista Ultimate 32bit and was using the Money Deluxe demo for 90
days, when it expired I purchased the Download version hosted by Digital
River.
Lo and behold they only have the 16.0.120.621 version which will not install
on Vista.
I uninstalled the Demo, rebooted, tried as Administrator with no luck.

Any ideas?

Thanks in advance!
 

Tags
2007, deluxe, digital, download, money, river
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