In microsoft.public.money, Cliff Fox wrote:

- quote -

Have you tried creating a new administrative account, let Money
create a new empty Money file for that user, close Money, and then
open Money as administrator a couple times?

Otherwise I would try contacting Microsoft directly [again?]. Let
us know what you find out.





- quote -

Grrrrr. I did a clean reboot with NO non-Microsoft startup items and NO
non-Microsoft services running. No joy. Uninstalled McAfee SecurityCenter &
VirusScan AND Iolo System Mechanic completely. Turned off Windows Defender.
Went through the KB article and repeated all the steps again. Uninstalled
Money 2007. Cold-started, still with the clean boot. Reinstalled Money 2007
and STILL got the same result, with download progress reaching 99% and then
the "unable to install the update" message. I'm beginning to think I have a
corrupt file on the Money CD-ROM.

Any thoughts?


"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, Cliff Fox wrote:

- quote -

I don't know what the problem is, but I understand there is some
problem doing that in safe mode. However using a clean boot may be
successful for you.

http://support.microsoft.com/kb/331796


If you were running Norton, I would point out that people have
success after uninstall; disabling Norton is insufficient. I have
not heard that about McAfee.

"Cal Learner-- MVP" wrote:

- quote -

Already tried that - and anything else in all the other related KB articles
I was able to find - all to no avail. Method 1 in the article you reference
ends where my problem starts, at step 3.c :-). My version of Money 2007 is
16.0.120.621 which means neither SP1 nor SP2 have successfully installed, so
Method 2 in the article doesn't apply.

BTW - I also tried it after booting up in safe mode but it gave me an error
in the autoupdate.dll module. Is this normal?

In microsoft.public.money, Cliff Fox wrote:

- quote -

See if http://support.microsoft.com/kb/927811/en-us helps.

After installing MM Deluxe 2007 on VISTA, I CANNOT get the automatic
software update it runs when you open it for the first time to install. It
seems to be working fine, gets as far as 99% on the download progress,
pauses, and then pops up the "Money was unable to install the update"
message. I know the internet connection is fine because if I bypass the
software update, the MM 2007 Internet Updates\Update Now .. works fine with
no problem (as does my IE7 if I open it at the same time the install is
running).

Here's all the things I've tried to get it to work:

- Run As Administrator (even though I only have one account on my machine
and I was signed in as Administrator to begin with).
- Reset IE7 to the defaults.
- Added //money: to trusted sites and set he security level to medium-low.
- Added Money 2007 to the Windows Firewall exceptions.
- Completely closed down and removed every running McAfee SecurityCenter
process.

I'm about ready to tear my hair out. I've been trying for days to get it to
work. It just doesn't give you much information to go on when it fails. Any
ideas of where I can find more info on why it's failing, or another method
for downloading and installing the Money Service Packs?

Thanks.