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  #4  
Old 06-07-2007, 02:31 AM
Michael Gordon
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Posts: n/a
Default Re: "Phantom" payee... need help troubleshooting

Any chance that the errant payee points to a transaction that wasn't done
online?

--
Michael Gordon


"Alex" <Alex[at]discussions.microsoft.com> wrote in message
news:C8A48CCA-A6E0-4EFF-BC4F-9F6A7AAF9EED[at]microsoft.com...
- quote -

> So I've been running Money 2004 for almost 3 years now and am trying to
> figure out this latest puzzle: A few days ago I was perusing my list of
> Payees and noticed that "Comcast" only had 1 transaction listed in it.
> (from
> 2005) I was stunned, since I pay those morons a foolish amount of money
> for
> cable TV every month. There should be tons of transactions listed.
> I made sure there weren't 2 payees called Comcast but there weren't. I
> then
> took a look at my checking account (from which I pay all my bills) and
> tried
> to find my last month's payment to Comcast. Sure enough, there it was
> just
> like it should be. So I right-clicked on it, and chose "Go to Payee:
> Comcast". So then it jumped me into the Comast payee, but now it displays
> ALL 30-some transactions from the past few years just like I would expect
> it
> to.
> So now I'm really stumped. By jumping to Comcast directly from a
> transaction, everything looks fine. But if I go to the Payees list and
> choose Comcast (or run a report on the Comcast payee) it only lists that
> ONE
> lone transaction from 2005. "Comcast" is spelled correctly in both
> instances.
> My initial assumption was file corruption of some sort, so I ran both the
> quick and standard file repair utilites, but neither fixed this issue.
> On
> the one hand, it's not a critical problem since I can still pay my Comcast
> bill just fine every month, but this is the kind of strange, irritating
> behavior I see occasionally out of Money and it makes me crazy. Does
> anyone
> have any troubleshooting ideas or things I could try? Thanks a ton!



  #3  
Old 06-04-2007, 06:06 PM
Ron Rosenfeld
Guest
 
Posts: n/a
Default Re: "Phantom" payee... need help troubleshooting

On Mon, 4 Jun 2007 09:51:01 -0700, Alex <Alex[at]discussions.microsoft.com> wrote:

- quote -

> Thanks to both of you for responding. Ron - suggestion 1 didn't work because
> it's an online payee and therefore you can't rename it. Suggestion 2 also
> didn't work for similar reasons: find and replace does indeed find all the
> correct transactions for payee "Comcast", but I can't actually edit the payee
> on any of them. (they all get greyed-out when cliking the replace button)
> So it's almost as though there are 2 Comcast payees in force, both of which
> are online-payees, yet only 1 of them shows up in the alphabetical list of
> Payees. (it's the one that only lists that one transaction from 2005) I
> logged into MSN Bill Pay, but it only shows one Comcast payee as well.
> I suppose I could just delete the Payee from money, and then create a new
> one with the same info, but I don't where that would get me. What really
> needs to happen is to somehow make those other 29 transactions "point" to the
> Comcast payee that actually shows up in the Payee list. (or foreign-key to
> that payee, to speak in DB terms)
> I do make backups every 2 weeks of my Money file, but I opened a few recent
> ones and the problem was still there. I'm really not interested in resotring
> a 2 year old file just to fix this issue.
> Any other ideas?? Unfortunately this problem is moving me one step closer
> to going to the dark side and trying Quicken since I have to upgrade in a few
> months anyway to retain online services.


Alex,

If you were to disable on-line services, you'd then be able to rename the
errant Comcast. You could then re-enable online services.

You need to cancel all pending epays and apays before doing so, though.


--ron
  #2  
Old 06-04-2007, 04:51 PM
Alex
Guest
 
Posts: n/a
Default Re: "Phantom" payee... need help troubleshooting

Thanks to both of you for responding. Ron - suggestion 1 didn't work because
it's an online payee and therefore you can't rename it. Suggestion 2 also
didn't work for similar reasons: find and replace does indeed find all the
correct transactions for payee "Comcast", but I can't actually edit the payee
on any of them. (they all get greyed-out when cliking the replace button)

So it's almost as though there are 2 Comcast payees in force, both of which
are online-payees, yet only 1 of them shows up in the alphabetical list of
Payees. (it's the one that only lists that one transaction from 2005) I
logged into MSN Bill Pay, but it only shows one Comcast payee as well.

I suppose I could just delete the Payee from money, and then create a new
one with the same info, but I don't where that would get me. What really
needs to happen is to somehow make those other 29 transactions "point" to the
Comcast payee that actually shows up in the Payee list. (or foreign-key to
that payee, to speak in DB terms)

I do make backups every 2 weeks of my Money file, but I opened a few recent
ones and the problem was still there. I'm really not interested in resotring
a 2 year old file just to fix this issue.

Any other ideas?? Unfortunately this problem is moving me one step closer
to going to the dark side and trying Quicken since I have to upgrade in a few
months anyway to retain online services.
  #1  
Old 06-04-2007, 05:07 AM
Ron Rosenfeld
Guest
 
Posts: n/a
Default Re: "Phantom" payee... need help troubleshooting

On Sun, 3 Jun 2007 19:33:01 -0700, Alex <Alex[at]discussions.microsoft.com> wrote:

- quote -

> So I've been running Money 2004 for almost 3 years now and am trying to
> figure out this latest puzzle: A few days ago I was perusing my list of
> Payees and noticed that "Comcast" only had 1 transaction listed in it. (from
> 2005) I was stunned, since I pay those morons a foolish amount of money for
> cable TV every month. There should be tons of transactions listed.
> I made sure there weren't 2 payees called Comcast but there weren't. I then
> took a look at my checking account (from which I pay all my bills) and tried
> to find my last month's payment to Comcast. Sure enough, there it was just
> like it should be. So I right-clicked on it, and chose "Go to Payee:
> Comcast". So then it jumped me into the Comast payee, but now it displays
> ALL 30-some transactions from the past few years just like I would expect it
> to.
> So now I'm really stumped. By jumping to Comcast directly from a
> transaction, everything looks fine. But if I go to the Payees list and
> choose Comcast (or run a report on the Comcast payee) it only lists that ONE
> lone transaction from 2005. "Comcast" is spelled correctly in both
> instances.
> My initial assumption was file corruption of some sort, so I ran both the
> quick and standard file repair utilites, but neither fixed this issue. On
> the one hand, it's not a critical problem since I can still pay my Comcast
> bill just fine every month, but this is the kind of strange, irritating
> behavior I see occasionally out of Money and it makes me crazy. Does anyone
> have any troubleshooting ideas or things I could try? Thanks a ton!


Perhaps there is an invisible or non-printing character in the latest Comcast
-- a space or something.

Suggestion 1:

Go to the current month's Comcast -- the one that has only one entry -- and try
to rename it to Comcast. If it works, it'll ask you if you want to merge it
with the other Comcast. Select Yes and all should be well.

Suggestion 2: (if 1 doesn't work)

Tools/Find and Replace
Regular Accounts
Find: Comcast
If all the transactions, from both payees comes up, then you should be able to
Replace
Payee
with
Comcast

There may be some issues if the payees are both payed online, and the accounts
have different account numbers.
--ron
 
Old 06-04-2007, 04:06 AM
Remove ABCD from Email address to reply
Guest
 
Posts: n/a
Default Re: "Phantom" payee... need help troubleshooting

if you run a report for a date that includes one of the phantom payees, does
the transaction show and who is the payee?

--

Neil


"Alex" <Alex[at]discussions.microsoft.com> wrote in message
news:C8A48CCA-A6E0-4EFF-BC4F-9F6A7AAF9EED[at]microsoft.com...
- quote -

> So I've been running Money 2004 for almost 3 years now and am trying to
> figure out this latest puzzle: A few days ago I was perusing my list of
> Payees and noticed that "Comcast" only had 1 transaction listed in it.
> (from
> 2005) I was stunned, since I pay those morons a foolish amount of money
> for
> cable TV every month. There should be tons of transactions listed.
> I made sure there weren't 2 payees called Comcast but there weren't. I
> then
> took a look at my checking account (from which I pay all my bills) and
> tried
> to find my last month's payment to Comcast. Sure enough, there it was
> just
> like it should be. So I right-clicked on it, and chose "Go to Payee:
> Comcast". So then it jumped me into the Comast payee, but now it displays
> ALL 30-some transactions from the past few years just like I would expect
> it
> to.
> So now I'm really stumped. By jumping to Comcast directly from a
> transaction, everything looks fine. But if I go to the Payees list and
> choose Comcast (or run a report on the Comcast payee) it only lists that
> ONE
> lone transaction from 2005. "Comcast" is spelled correctly in both
> instances.
> My initial assumption was file corruption of some sort, so I ran both the
> quick and standard file repair utilites, but neither fixed this issue.
> On
> the one hand, it's not a critical problem since I can still pay my Comcast
> bill just fine every month, but this is the kind of strange, irritating
> behavior I see occasionally out of Money and it makes me crazy. Does
> anyone
> have any troubleshooting ideas or things I could try? Thanks a ton!



  #-1  
Old 06-04-2007, 02:33 AM
Alex
Guest
 
Posts: n/a
Default "Phantom" payee... need help troubleshooting

So I've been running Money 2004 for almost 3 years now and am trying to
figure out this latest puzzle: A few days ago I was perusing my list of
Payees and noticed that "Comcast" only had 1 transaction listed in it. (from
2005) I was stunned, since I pay those morons a foolish amount of money for
cable TV every month. There should be tons of transactions listed.

I made sure there weren't 2 payees called Comcast but there weren't. I then
took a look at my checking account (from which I pay all my bills) and tried
to find my last month's payment to Comcast. Sure enough, there it was just
like it should be. So I right-clicked on it, and chose "Go to Payee:
Comcast". So then it jumped me into the Comast payee, but now it displays
ALL 30-some transactions from the past few years just like I would expect it
to.

So now I'm really stumped. By jumping to Comcast directly from a
transaction, everything looks fine. But if I go to the Payees list and
choose Comcast (or run a report on the Comcast payee) it only lists that ONE
lone transaction from 2005. "Comcast" is spelled correctly in both
instances.

My initial assumption was file corruption of some sort, so I ran both the
quick and standard file repair utilites, but neither fixed this issue. On
the one hand, it's not a critical problem since I can still pay my Comcast
bill just fine every month, but this is the kind of strange, irritating
behavior I see occasionally out of Money and it makes me crazy. Does anyone
have any troubleshooting ideas or things I could try? Thanks a ton!
 

Tags
payee, phantom, troubleshooting
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