Why couldn't you manually import? Try setting up a new datafile -- not just
a new account -- and try to manually import information from the web site.
Your inability to do that complicates the issue.

--
Michael Gordon


"jll1678" <jll1678[at]discussions.microsoft.com> wrote in message
news:924A9762-0BE0-47D3-9390-9348E907BBE8[at]microsoft.com...
- quote -

Just curious. Are you using your PIN as your password in Money? If so, go to Fifth
Third's website and change it to something longer. I had to change mine. Hope this
helps.

jll1678 wrote:

- quote -

Reference the KB articles I linked.

-Mark

"jll1678" <jll1678[at]discussions.microsoft.com> wrote in message
news:551A410B-7B04-41B3-8C8F-EE38275AD520[at]microsoft.com...
- quote -

Mark,

I am sorry to say I am not sure what you mean. I don't believe I was using
any "special" credentials. I was just using my log on id and password as I
use to access the Fifth Third website. I am so frustrated-- I tried it on
another computer and it didn't work and I talked to someone else who has
Fifth Third and was able to install with no problem. What should I do? I
really appreciate your help....

"Mark" wrote:

- quote -

Were you using the "special" login credentials to access Fifth Third's OFX
server? I'm assuming you were since the error was an "OFX" error
If you were using their OFX "direct" download into Money, you might want to
enable logging of the OFX request and response to see what it says.
It would be best to give those logs to Fifth Third for troubleshooting.

Reference:
http://support.microsoft.com/kb/246544/en-us (the error code)
http://support.microsoft.com/kb/911941/en-us (capturing an OFX file)
http://support.microsoft.com/kb/179836/en-us (general OFX troubleshooting)

-Mark



"jll1678" <jll1678[at]discussions.microsoft.com> wrote in message
news:924A9762-0BE0-47D3-9390-9348E907BBE8[at]microsoft.com...
- quote -

Program: Microsoft Money 2007 Deluxe
OS: XP
Bank: Fifth Third Bancorp

I just purchased and installed the software. I added a credit card account
(Chase), which synced fine on the first try. I then added my banking
information (checking and savings). That account is with Fifth Third Bancorp.
I have tried several times to sync and it always gives me the following error:

Microsoft Money could not receive information from your bank or brokerage.
Please set up this account again. if the problem continues contact customer
support. Money was unable to complete the opreation. The Internet, banking,
or brokerage server you were trying to contact encountered an error. Please
try your call again later. (OFXHTTP500)

I have verified that my log on information is correct. I called my bank and
they said that they show the syncs all processed successfully, but the
information is obviously not importing. I have also verified that Money is
set to sync through MSN Money and the correct username/passwords are working
there. I have double checked my virus software and firewall. Nothing works.
Chase continues to update, but Fifth Third always gives the above error.

At one point i tried manually importing the account information, but that
generated other errors and it would not fully import, so I deleted the
information and tried to re-add everything again. However, I keep getting the
same errors and the bank is certain everything is fine on their end.

I am extremely frustrated, please let me know if you have any suggestions as
to how I can resolve this problem!