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Old 02-02-2007, 03:42 PM
mikeg
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Default Re: Submit Electronic Payment Strangeness

Mark, thanks for the suggestions. I did check with my bill pay provider and
it turns out the payments were visible and processed correctly on their side.

After getting this confirmation I followed a hunch and discovered the update
frequency for this account was set to "once a week". I changed it to daily
and also ran an immediate update. My account register and scheduled bills now
look as they should.

  #1  
Old 01-31-2007, 01:45 PM
Mark Horn
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Default Re: Submit Electronic Payment Strangeness

You should check with your billpay provider and see whether or not
they've actually received the payment and sent it. Two situations:
they've got the payment, they haven't got the payment.

If they have not got it, go back to a backup from before you tried
to send the payment and try again. If the same error occurs,
you may need to try some file repair techniques.

If they have got the payment, you might try a couple of things:

a) repair your money file
b) go to a prior backup and just "skip" the bill pay.

Good luck.

On 2007-01-28, mikeg <mikeg[at]discussions.microsoft.com> wrote:
- quote -

> Hold on... it looks like the payment may not have been sent after all--even
> though I didn't get an error initially. I saw the pending payment in my
> checking account register, right-clicked and followed the instructions to
> double click and submit the payment.
> The result was an "unspecified error":
> Event ID: obres:10459
> Source: 16.0
> But a search on this event returns: "There is no additional information
> about this issue in the Error and Event Log Messages or Knowledge Base
> databases at this time."



 
Old 01-28-2007, 04:22 AM
mikeg
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Default RE: Submit Electronic Payment Strangeness

Hold on... it looks like the payment may not have been sent after all--even
though I didn't get an error initially. I saw the pending payment in my
checking account register, right-clicked and followed the instructions to
double click and submit the payment.

The result was an "unspecified error":
Event ID: obres:10459
Source: 16.0

But a search on this event returns: "There is no additional information
about this issue in the Error and Event Log Messages or Knowledge Base
databases at this time."

  #-1  
Old 01-28-2007, 03:21 AM
mikeg
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Default Submit Electronic Payment Strangeness

I saved an electronic bill payment as a draft scheduled payment. Later I went
to Bills Summary, "Electronic transactions ready to send", checked this
payment and clicked Submit. Submit succeeded, but...

1. The scheduled payment is still showing in the "ready to send" list.
2. The payment is not in the "Electronic payments...sent in the last 60
days" list.
3. Clicking the refresh button doesn't help.
4. If I click the "find it" link in "If you don't see a transaction that you
think you've made..." the payment submission DOES show up there.

Is this behavior by design?? Seems strange to me. BTW, I'm running Microsoft
Money 2007 Deluxe version 16.0.120.1303
 

Tags
electronic, payment, strangeness, submit
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