Thank you, Zoli for addressing this issue. My local bank recently started
using the mfa (additional security questions and the "picture" that you
choose to "recognize" the site as authentic).

I do have a question about the solution you mentioned...how do you "attempt"
to change the password at the bank via Money 2007 Deluxe?

What I tried did not work:
1. selecting the account I had this problem with
2. selecting "change account settings" from the menu on the left side of
the screen
3. selecting "change bank of brokerage passwords" from the bottom of the page
4. selecting "Edit user ID or password" next to the account that has this
problem
5. changing the password in the "Current Password" and "Verify Password"
fields. Note: this new mfa at my bank did not require me to change my
password (or at least I was able to reenter the same password that I have
always used at that bank, so for this step, I just changed the 2 password
fields to "Karen1234" which is NOT the actual password that I use at that
bank).
6. I then ran an update for that accout and it failed.
7. I went back through steps 1 through 6 above and this time, I entered the
CORRECT password for my bank in the "Current Password" and "Verify Password"
fields.
8. When I updated that account again, it failed again.

Have I done something wrong? Did I misunderstand your solution? Thank you
in advance for your help.

Karen
"Zoli" wrote:

- quote -

"Zoli" <zolist[at]gmail.com> wrote in message
news:1169214661.351722.256620[at]q2g2000cwa.googlegroups.com...
- quote -

I was just required by Money2007 to upgrade my NetBank settings, because
NetBank changed what they offer. I had recently upgraded my NetBank web
page security. When upgrading within Money, I provided the new password.
Setup completed flawlessly.

Look on the online summary page to see if there's a notation about NetBank
changes.
--
Chris Cowles
Gainesville, FL

I finally figured it out. There are two distinct ways of changing
your login credentials in Money:
- changing it only in Money
- changing it in Money and also use Money to initiate the password
change at the Bank.

The problem was that at the last failed update the Bank's system
"told" Money it needed a pw change (the Bank, that is). Then I logged
off and left it alone. In the meantime I signed into NetBank
directly, not using Money, and was forced to change my password (as
well as answer those stupid questions).

Next time I signed on to Money, it failed again. I kept on trying to
change the password in Money to match the new one (or so I thought),
but it kept on clearing out the password field. Finally it hit me:
because of the previous error, Money now insists on trying to change
the password at the bank. But of course I don't want it anymore...
done it manually!

The solution was to "attempt" to change the pw at the banl via Money,
but make sure it fails: entered the old pw (no longer valid at the
bank), enter the one to change to, let the update fail again - this
cleared up the queued task and now Money allowed me to enter the new,
valid password only into Money and did not reset the field anymore ...
voila!, updates are working now.

"Matthew Coble" <MatthewCoble[at]discussions.microsoft.com> wrote in message
news:E363CD8E-A6BC-444A-9D6B-7D40D65B3101[at]microsoft.com...
- quote -

Matthew - which version of Money are you using? 2006? 2007? What operating
system? XP?

"Matthew Coble" <MatthewCoble[at]discussions.microsoft.com> wrote in message
news:E363CD8E-A6BC-444A-9D6B-7D40D65B3101[at]microsoft.com...
- quote -

Unrelated to this technical problem, I share your view of Netbank customer
support. I have an account only because it's an easy way to get higher
rates on a dormant account. Maybe not the highest, but certainly better
than most commercial banks.

If I expected more activity with that account than I have, I'd move it to a
bank that seemed to care.
--
Chris Cowles
Gainesville, FL

Zoli:

I too have experienced this problem and have been going round and round with
the generally useless NetBank customer service group about this for more than
two weeks now.

In one response, NetBank reported that they are aware of the issue, have
presented it to the appropriate people, and are working to fix it.

But alas, more than a week later when I prodded them again, they came back
with a message along the lines of: Now, what exactly is the error you're
experiencing with MS Money?

I've asked what the issue is? How long until a fix? Is this a change in
policy? Is it related to the new security processes? All such queries have
been answered with the bland and uninformative script: "We are sorry you are
experiencing difficulties." Or something along those lines.

I've tried disconnecting / reconnecting the account to Money. I've tried
changing passwords and such via the NetBank site. All to no avail.

At this stage, I am making the arrangements to move my accounts to a
different bank, as this issue is a complete non-starter for me. I manage my
accounts quite closely and have been accustomed to syncing my accounts with
Money on a daily basis for several years now.

Glad to read that not everyone is experiencing this, but I'm completely
disappointed with NetBank's lack of response to this issue.

Good luck with this!

Matthew Coble
Atlanta, GA

I also have done the web site security upgrade and have no problems with
Money downloads.
--
Chris Cowles
Gainesville, FL


"Deli" <Deli.2kocfa[at]no-mx.1-fb.com> wrote in message
newseli.2kocfa[at]no-mx.1-fb.com...
- quote -

"Zoli" <zolist[at]gmail.com> wrote in message
news:1169214661.351722.256620[at]q2g2000cwa.googlegroups.com...

- quote -

I went through the security upgrade and am still able to log in to Netbank
with Money 2006.

You must have a different issue because I am also a NetBank customer an
went through their recent security upgrade but I have not had n
problems with synchronizing using Money 2007.

By the way, you will see more and more banks adding this type o
additional layer of security due to guidance and requirements by th
regulators. Lookup "multifactor authentication"..

--
Del
--------------------------------------- Deli's Profile: http://www.1-fb.com/member.php?userid=3
View this thread: http://www.1-fb.com/showthread.php?t=7384

A word of caution about Money's interaction with the new security
procedures. If your bank records attempts by Money as invalid logins,
then you may get frozen out of your account. Further, when I turned off
the account update for my bank account, the repeated invalid attempts
continued to occur and I finally had to change the UserID on my bank's
website to stop the invalid logins.

Phil DeLaney

On Jan 19, 9:15 am, "Bob Peel, MVP"
<bob_p...[at]kiandra.freeserve.co.uk.INVALID> wrote:
- quote -

Almost certainly that is what is the problem. Until the Banks work out how
to deliver to Money you could try downloading manually and inputting the
resulting file into Money.

--
Regards
Bob Peel,
Microsoft MVP - Money

For UK tips & fixes see
http://support.microsoft.com/default...d=fh;EN-GB;mny.


I do not respond to any emails that I have not specifically asked for.

"Zoli" <zolist[at]gmail.com> wrote in message
news:1169214661.351722.256620[at]q2g2000cwa.googlegroups.com...
- quote -

NetBank recently forced users to change passwords and enter responses
to some personalized security questions. Since than signup consist of
entering userid/pw followed by a question like the first musical
instrument you learned, favorite movie, book ...etc. It's really
annoying.

Worst of all, Money 2007 can't log in, even though I changed the
password in Money. Could this be the stupid extra question? Has
anyone else experienced it?

Thanks.