Re: Updating account problem...

#1 01-05-2007, 10:41 PM

I found something else out (it may be that ENT has turned off statements for
the account that is not downloading).

It turns out if the FI enabled the account, but reports that statements were
not supported for that account, then that could be the problem

<BANKACCTINFO<BANKACCTFROM<BANKID> 123456789
<ACCTID> 1234567890AB
<ACCTTYPE> SAVINGS
</BANKACCTFROM<SUPTXDL> N
<XFERSRC> Y
<XFERDEST> Y
<SVCSTATUS> ACTIVE
</BANKACCTINFO
With “<SUPTXDL> N”, Money would not ask for any statements for that account,
but would create the account (since <SVCSTATUS> ACTIVE). The only way to fix
that is to contact the bank and get the upper tier support to turn on
statement support for the account.

-Mark

"Mark" <abcd[at]abcd.com> wrote in message
news:OycRvGPMHHA.780[at]TK2MSFTNGP03.phx.gbl...
- quote -

> Yes, it appears that ENT is fully direct services, which means that Money
> talks directly with the bank's OFX servers and gets an OFX download.
> It may be that the two auto loan accounts that are importing are
> identified as different account types than the one that does not.
> You may want to try to capture the actual OFX log to verify what is
> actually in it:
> http://support.microsoft.com/kb/911941/en-us
> And then compare the entries for the accounts that do update with those
> that do not.
> It could be something like a different account type, or it might be that
> the unique ID for the account that is not updating is identical to another
> account, so Money won't import it, or it may be missing entirely from the
> download.
> -Mark
> "Rob O." <RobO[at]discussions.microsoft.com> wrote in message
> news:99A043C9-64DD-4B91-B7D0-EBC2483909A7[at]microsoft.com...
> > Hi Mark,
> > > 1. The FI is ENT Federal Credit union
> > 2. I beleive it is a Direct Service as there is no mention of a third
> > party.
> > 3. The account in question is a personal loan account.
> > > I don't understand if Money does not import loan accounts as two other
> > suffixes in that same account are auto loan accounts and have imported
> > perfectly and update every time a payment is made!!!
> > > Thanks!
> > > Rob O.
> > > > "Mark" wrote:
> > > > We'll need some more information:
> > > > > 1. Which bank?
> > > 2. What type of service is it? You can find out by going to the Are My
> > > Banks
> > > Online site: http://www.microsoft.com/money/bankonline.aspx and click on
> > > your bank to see what it says. Note pay attention if it says something
> > > about
> > > "third parties" and mention that.
> > > 3. What type of account is the one that won't update? For example, Money
> > > won't import Loan accounts.
> > > > > -Mark
> > > > > "Rob O." <RobO[at]discussions.microsoft.com> wrote in message
> > > news:A459CDE5-A7C1-4D1A-87AB-5A03B3B7947A[at]microsoft.com...
> > > > BTW... I am using the business version.
> > > > > > > > > > "Rob O." wrote:
> > > > > > > > Hi All!
> > > > > > > > > I installed M07 a couple of months ago and have had a small problem
> > > > > since
> > > > > then that I have not been able to figure out.
> > > > > > > > > I have a bank account with serveral suffixes (i.e. checking, savings,
> > > > > car
> > > > > loan, etc...). When I set up the account (direct services... I
> > > > > beleive)
> > > > > all
> > > > > of the account suffixes downloaded into M07. The problem I have is
> > > > > that
> > > > > one
> > > > > of the suffixes will not update... at all. All of the others update
> > > > > as
> > > > > expected.
> > > > > > > > > This one account suffix does not have the little on-line update icon
> > > > > next
> > > > > to
> > > > > it. When viewing a list of the accounts while updating, its status
> > > > > does
> > > > > not
> > > > > say "updating" like the others do. I have tried to set this suffix
> > > > > up to
> > > > > work online, but I have not found it to be very intuitive and seem to
> > > > > end
> > > > > up
> > > > > in the same place I started each time. It appears that I can
> > > > > re-create
> > > > > the
> > > > > account suffix, but Money tells me it will leave a duplicate of the
> > > > > account
> > > > > in my account list.
> > > > > > > > > Any suggestions as to how I can get this one account working?
> > > > > > > > > Thanks in advance!
> > > > > > > > > Rob O.
> > > >

01-05-2007, 04:48 PM

Yes, it appears that ENT is fully direct services, which means that Money
talks directly with the bank's OFX servers and gets an OFX download.

It may be that the two auto loan accounts that are importing are identified
as different account types than the one that does not.

You may want to try to capture the actual OFX log to verify what is actually
in it:
http://support.microsoft.com/kb/911941/en-us
And then compare the entries for the accounts that do update with those that
do not.
It could be something like a different account type, or it might be that the
unique ID for the account that is not updating is identical to another
account, so Money won't import it, or it may be missing entirely from the
download.

-Mark

"Rob O." <RobO[at]discussions.microsoft.com> wrote in message
news:99A043C9-64DD-4B91-B7D0-EBC2483909A7[at]microsoft.com...
- quote -

> Hi Mark,
> 1. The FI is ENT Federal Credit union
> 2. I beleive it is a Direct Service as there is no mention of a third
> party.
> 3. The account in question is a personal loan account.
> I don't understand if Money does not import loan accounts as two other
> suffixes in that same account are auto loan accounts and have imported
> perfectly and update every time a payment is made!!!
> Thanks!
> Rob O.
> "Mark" wrote:
> > We'll need some more information:
> > > 1. Which bank?
> > 2. What type of service is it? You can find out by going to the Are My
> > Banks
> > Online site: http://www.microsoft.com/money/bankonline.aspx and click on
> > your bank to see what it says. Note pay attention if it says something
> > about
> > "third parties" and mention that.
> > 3. What type of account is the one that won't update? For example, Money
> > won't import Loan accounts.
> > > -Mark
> > > "Rob O." <RobO[at]discussions.microsoft.com> wrote in message
> > news:A459CDE5-A7C1-4D1A-87AB-5A03B3B7947A[at]microsoft.com...
> > > BTW... I am using the business version.
> > > > > > > "Rob O." wrote:
> > > > > > Hi All!
> > > > > > > I installed M07 a couple of months ago and have had a small problem
> > > > since
> > > > then that I have not been able to figure out.
> > > > > > > I have a bank account with serveral suffixes (i.e. checking, savings,
> > > > car
> > > > loan, etc...). When I set up the account (direct services... I
> > > > beleive)
> > > > all
> > > > of the account suffixes downloaded into M07. The problem I have is
> > > > that
> > > > one
> > > > of the suffixes will not update... at all. All of the others update
> > > > as
> > > > expected.
> > > > > > > This one account suffix does not have the little on-line update icon
> > > > next
> > > > to
> > > > it. When viewing a list of the accounts while updating, its status
> > > > does
> > > > not
> > > > say "updating" like the others do. I have tried to set this suffix up
> > > > to
> > > > work online, but I have not found it to be very intuitive and seem to
> > > > end
> > > > up
> > > > in the same place I started each time. It appears that I can
> > > > re-create
> > > > the
> > > > account suffix, but Money tells me it will leave a duplicate of the
> > > > account
> > > > in my account list.
> > > > > > > Any suggestions as to how I can get this one account working?
> > > > > > > Thanks in advance!
> > > > > > > Rob O.
> >

#-1 01-04-2007, 09:40 PM

We'll need some more information:

1. Which bank?
2. What type of service is it? You can find out by going to the Are My Banks
Online site: http://www.microsoft.com/money/bankonline.aspx and click on
your bank to see what it says. Note pay attention if it says something about
"third parties" and mention that.
3. What type of account is the one that won't update? For example, Money
won't import Loan accounts.

-Mark

"Rob O." <RobO[at]discussions.microsoft.com> wrote in message
news:A459CDE5-A7C1-4D1A-87AB-5A03B3B7947A[at]microsoft.com...
- quote -

> BTW... I am using the business version.
> "Rob O." wrote:
> > Hi All!
> > > I installed M07 a couple of months ago and have had a small problem since
> > then that I have not been able to figure out.
> > > I have a bank account with serveral suffixes (i.e. checking, savings, car
> > loan, etc...). When I set up the account (direct services... I beleive)
> > all
> > of the account suffixes downloaded into M07. The problem I have is that
> > one
> > of the suffixes will not update... at all. All of the others update as
> > expected.
> > > This one account suffix does not have the little on-line update icon next
> > to
> > it. When viewing a list of the accounts while updating, its status does
> > not
> > say "updating" like the others do. I have tried to set this suffix up to
> > work online, but I have not found it to be very intuitive and seem to end
> > up
> > in the same place I started each time. It appears that I can re-create
> > the
> > account suffix, but Money tells me it will leave a duplicate of the
> > account
> > in my account list.
> > > Any suggestions as to how I can get this one account working?
> > > Thanks in advance!
> > > Rob O.

Similar Threads
Thread	Forum	Replies	Last Post
updating problem with 2003 (the bundled version) bondguy: I started using 2003 about a year ago and everything worked fine. A few weeks ago I noticed that my portfolios were not updating, although I...	Microsoft Money	8	08-26-2005 11:57 AM
Money 2002 - problem updating just one online quote Rick Taylor: I've using Money 2002 for about 18 months and have been regularly updating stock and fund prices online with no problem. A few weeks ago, one of...	Microsoft Money	2	07-22-2004 04:07 AM
Updating Quotes problem with Money 2004 Ken Martin: Does anyone else have this problem? It was OK yesterday. So far today I have not been able to download the quotes. I have tried reinstalling...	Microsoft Money	6	09-19-2003 03:00 PM
Problem Updating Money 2000 to Broker Statement Hugh Forshner: I have downloaded activity reported by my broker to Money 2000 and am on the page entitled "Review Investment Activity". The page says to click...	Microsoft Money	2	08-11-2003 12:23 AM

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode