Re: Problem Downloading from Internet

#2 12-29-2006, 06:02 PM

Are you able to do a Windows Update?
Can you download from other sites?
If not, then it is a problem that Windows needs to help you resolve, since
it is not DR specific.

But, you could check IE's security settings to see if downloads are
disabled. In IE's Internet Options, on the Security tab, click Custom Level
and check the settings (especially in the Download section) to see if there
are items being disabled. If so, you could change them to "prompt" and see
if that helps.
Or alternatively, click the Default Level button for all of the Zones on the
Security tab to reset IE to the "defaults"

Other than that, and if it is only a problem with the DR download, contact
them again and if they insist on passing you back to Microsoft, ask to speak
to a supervisor and DO NOT let them pass you off.

-Mark

"dscott" <dscott[at]discussions.microsoft.com> wrote in message
news:87C3D739-42DD-43AB-912D-559734709727[at]microsoft.com...
- quote -

> I did contact them and they told me to contact Microsoft directly. I have
> contacted customer service over 5 times with no resolution, so that is why
> I
> am checking here to see if any one has encountered this before.
> ~Dina
> "Mark" wrote:
> > Did you contact DR?
> > > They will have to assist you with getting it downloaded.
> > > -Mark
> > "dscott" <dscott[at]discussions.microsoft.com> wrote in message
> > news:AB8C45FA-9EA5-4BD2-9E91-38B1E93C6F2A[at]microsoft.com...
> > > I actually did all of the suggestions below, and none of them worked. I
> > > can
> > > not download this program.
> > > > > To go even futher, I clicked on the http download button at work and
> > > sent
> > > the .exe file via email to myself at home. Then I tried to open the
> > > file
> > > from my email, and now it says this is a potentially harmful file and
> > > will
> > > not allow me to open.
> > > > > Now what?
> > > > > "Mark" wrote:
> > > > > > Try resetting IE's settings (and/or temporarily reduce the settings to
> > > > Low
> > > > during the download)
> > > > Check to see if you have any other firewall or security software
> > > > running
> > > > that could be interferring and check their "block" lists.
> > > > > > > Otherwise you may need to contact DR.
> > > > Go to http://findmyorder.com to find out how.
> > > > > > > -Mark
> > > > > > > > > > "dscott" <dscott[at]discussions.microsoft.com> wrote in message
> > > > news:A67C0ECA-D48A-441C-ACC0-4AD38114F034[at]microsoft.com...
> > > > > A couple of days ago I had ordered Microsoft Money 2007 Premium
> > > > > online
> > > > > through the Microsoft site but through a reseller called Digital
> > > > > River,
> > > > > Inc.
> > > > > > > > > I have not been able to download this product to my computer because
> > > > > I
> > > > > get
> > > > > a
> > > > > message stating "Your current security settings do not allow this
> > > > > file
> > > > > to
> > > > > be
> > > > > downloaded", but when I go to my security setting on the internet I
> > > > > am
> > > > > on
> > > > > medium. I have also tried to turn off my Mcafee firewall and virus
> > > > > scan
> > > > > to
> > > > > see if this would help and it does not.
> > > > > > > > > I am stuck and do not know what to do at this point. Any
> > > > > suggestions?
> > > > > > > > > > > >

#1 12-29-2006, 05:38 PM

I did contact them and they told me to contact Microsoft directly. I have
contacted customer service over 5 times with no resolution, so that is why I
am checking here to see if any one has encountered this before.

~Dina

"Mark" wrote:

- quote -

> Did you contact DR?
> They will have to assist you with getting it downloaded.
> -Mark
> "dscott" <dscott[at]discussions.microsoft.com> wrote in message
> news:AB8C45FA-9EA5-4BD2-9E91-38B1E93C6F2A[at]microsoft.com...
> > I actually did all of the suggestions below, and none of them worked. I
> > can
> > not download this program.
> > > To go even futher, I clicked on the http download button at work and sent
> > the .exe file via email to myself at home. Then I tried to open the file
> > from my email, and now it says this is a potentially harmful file and will
> > not allow me to open.
> > > Now what?
> > > "Mark" wrote:
> > > > Try resetting IE's settings (and/or temporarily reduce the settings to
> > > Low
> > > during the download)
> > > Check to see if you have any other firewall or security software running
> > > that could be interferring and check their "block" lists.
> > > > > Otherwise you may need to contact DR.
> > > Go to http://findmyorder.com to find out how.
> > > > > -Mark
> > > > > > > "dscott" <dscott[at]discussions.microsoft.com> wrote in message
> > > news:A67C0ECA-D48A-441C-ACC0-4AD38114F034[at]microsoft.com...
> > > > A couple of days ago I had ordered Microsoft Money 2007 Premium online
> > > > through the Microsoft site but through a reseller called Digital River,
> > > > Inc.
> > > > > > > I have not been able to download this product to my computer because I
> > > > get
> > > > a
> > > > message stating "Your current security settings do not allow this file
> > > > to
> > > > be
> > > > downloaded", but when I go to my security setting on the internet I am
> > > > on
> > > > medium. I have also tried to turn off my Mcafee firewall and virus scan
> > > > to
> > > > see if this would help and it does not.
> > > > > > > I am stuck and do not know what to do at this point. Any suggestions?
> > > > > > >

12-29-2006, 05:17 PM

Did you contact DR?

They will have to assist you with getting it downloaded.

-Mark
"dscott" <dscott[at]discussions.microsoft.com> wrote in message
news:AB8C45FA-9EA5-4BD2-9E91-38B1E93C6F2A[at]microsoft.com...
- quote -

> I actually did all of the suggestions below, and none of them worked. I
> can
> not download this program.
> To go even futher, I clicked on the http download button at work and sent
> the .exe file via email to myself at home. Then I tried to open the file
> from my email, and now it says this is a potentially harmful file and will
> not allow me to open.
> Now what?
> "Mark" wrote:
> > Try resetting IE's settings (and/or temporarily reduce the settings to
> > Low
> > during the download)
> > Check to see if you have any other firewall or security software running
> > that could be interferring and check their "block" lists.
> > > Otherwise you may need to contact DR.
> > Go to http://findmyorder.com to find out how.
> > > -Mark
> > > > "dscott" <dscott[at]discussions.microsoft.com> wrote in message
> > news:A67C0ECA-D48A-441C-ACC0-4AD38114F034[at]microsoft.com...
> > > A couple of days ago I had ordered Microsoft Money 2007 Premium online
> > > through the Microsoft site but through a reseller called Digital River,
> > > Inc.
> > > > > I have not been able to download this product to my computer because I
> > > get
> > > a
> > > message stating "Your current security settings do not allow this file
> > > to
> > > be
> > > downloaded", but when I go to my security setting on the internet I am
> > > on
> > > medium. I have also tried to turn off my Mcafee firewall and virus scan
> > > to
> > > see if this would help and it does not.
> > > > > I am stuck and do not know what to do at this point. Any suggestions?
> > > >

#-1 12-29-2006, 03:58 PM

Try resetting IE's settings (and/or temporarily reduce the settings to Low
during the download)
Check to see if you have any other firewall or security software running
that could be interferring and check their "block" lists.

Otherwise you may need to contact DR.
Go to http://findmyorder.com to find out how.

-Mark

"dscott" <dscott[at]discussions.microsoft.com> wrote in message
news:A67C0ECA-D48A-441C-ACC0-4AD38114F034[at]microsoft.com...
- quote -

> A couple of days ago I had ordered Microsoft Money 2007 Premium online
> through the Microsoft site but through a reseller called Digital River,
> Inc.
> I have not been able to download this product to my computer because I get
> a
> message stating "Your current security settings do not allow this file to
> be
> downloaded", but when I go to my security setting on the internet I am on
> medium. I have also tried to turn off my Mcafee firewall and virus scan to
> see if this would help and it does not.
> I am stuck and do not know what to do at this point. Any suggestions?

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