By the way you need to understand how OEM works. HP (and others) buy Money
and other MS products very cheaply and get the Marketing advantage of saying
*our PCs come with MS xyz pre-installed". However the quid pro quo of
getting the MS software cheaply is that they undertake to supply support.
Most OEMs would rather forget this inconvenient, quite costly fact.

This is why MS told you to go take a hike. Under the deal where HP bought
that software it is very definitely their problem so you need to remind them
of that and escalate in HP as necessary.

--
Regards
Bob Peel,
Microsoft MVP - Money

For UK tips & fixes see
http://support.microsoft.com/default...d=fh;EN-GB;mny.


I do not respond to any emails that I have not specifically asked for.

"Stacy" <Stacy[at]discussions.microsoft.com> wrote in message
news:E7B16D4E-FDFC-4C0A-811A-30E10ED3824E[at]microsoft.com...
- quote -

"Stacy" <Stacy[at]discussions.microsoft.com> wrote in message
news:E7B16D4E-FDFC-4C0A-811A-30E10ED3824E[at]microsoft.com...
- quote -

*** STOP **
You get that comm error AFTER it imports ? So the error is during an
UPDATE ?
Could you connect to your bank before ( in M2000) ? If not, why do you
expect it to now ? Disable the UPDATE function for that bank.

- quote -

THAT's not a problem with the file.
Check the bank account settings and turn off UPDATE.
Maybe it USED to work but your bank doesn't use it now ( apparently)





- quote -

It was in the process of converting the file to 2006 but then every time I
try, I get the same message that the communication failed and to try again
and if I continue to have this problem, to contact my financial institution's
online service rep. The bank told me that they couldn't help me since they
don't interface with Money.


"- Bobb -" wrote:

- quote -

Stacy,

So you copied your M2002 file to the new PC and opened Money 2006 and
then File - open ? It prompted you for the password and accepted
the password and ...... then what ??? Communication error ? huh ? Where
?

When it opened , did it reply ~ "updating/converting data to M2006 " (
or something like that ?)
Did the file open OK - but failed when you tried to update your accounts
?? Is THAT the comm error ?

Can you walk us thru your steps please ?


"Stacy" <Stacy[at]discussions.microsoft.com> wrote in message
news:67CE762C-36CC-496D-B4E1-FF43B72EC3B1[at]microsoft.com...
- quote -

Hi...

I have also used Money 2002 for the past few years. I just got a new
computer with the 2006 version already installed on the computer. When I
tried to open my backup copy (*.mbf), I put in my password, but then I get a
message that says that communication has failed and to try to call again
later and then if the problem persists, to contact my financial institution's
online banking services. I tried this several times with the same response
so I did contact my bank and they said that they do not interface with Money
so they were not able to help me. I tried calling Microsoft and they told me
that they could help me for $35 but I think that is a little ridiculous since
I just bought this computer. They told me that it was a HP problem since HP
installed this on my computer. When I called HP, they said it was a
Microsoft issue. I got the run around for 2 hours yesterday and I just want
help. I am very upset because I need access to these files and I can't seem
to get it to work. Will somebody please help me please?!!

If it's an older version, you can't. You can back up to a hard drive, then
copy to CD. Newer versions support backup to CD, but only if that CD has a
driver that permits that.

Some users here recommend against that practice, anyway, because rewritable
CDs created as a drive letter sometimes are not readable on other machines.
That diminishes the value of the backup, for restoring it on a different
machine (or rebuilt, if something died).
--
Chris Cowles
Gainesville, FL


"homepatricia" <homepatricia[at]discussions.microsoft.com> wrote in message
news:4B62AF95-EA28-4AA3-ACAC-28A499B7CE54[at]microsoft.com...
- quote -

I am getting a needed education about this stuff - thanks. I have yet
another question: How do I change the backup drive in Money so I can back up
to a CD? Now the backup dialog box only gives me the option of drive A which
is the floppy drive.

"William R Wood" wrote:

- quote -

Patricia,

In the future you should use a CD or flash drive or USB drive for backups.
Do not rely on 3.5 floppy discs, they are way too unreliable and sometimes
cannot be read by other computers.

As long as you have safe copies of your working 2002 file on your harddrive
and on reliable removable media, you can uninstall 2006 and ignore any such
warnings. But since you have a new computer and seem unsure of yourself, I
would install 2002 on the new computer first and then copy your 2002 data
file to the new computer using the 3.5 floppy and make sure everything works
properly before uninstalling 2006 from the old computer.

As soon as you get Money installed and working on the new computer make
several backups of your working data file on that computer.

Regards

Bill Wood



"homepatricia" <homepatricia[at]discussions.microsoft.com> wrote in message
news:5E1563D8-352C-4ADF-B628-DE675B784BE8[at]microsoft.com...
- quote -

I'm not sure what I did, but I am able to open and use my 2002 version again.
I have backed it up to a 3.5 floppy disk. The 06 version still giving the
same messages and errors. I would like to uninstall the 06 version, but when
I went to the control panel; Add/remove programs, I get a message that says
If I uninstall the current version of Money I will not be able to open any
Money files even if I have an older version of Money. So I didn't continue
with the uninstall. What should I do? Also I have a new computer that I
want to transfer my data to. Would it work to transfer the 2002 version to
the new computer and leave the 06 version on the old one?

"William R Wood" wrote:

- quote -

Hopefully you saved backup copies of your working 2002 data file which will
be named, *.mny. The * stands for whatever you named your data file.

If so, close out 2006 and start 2002 and open your 2002 *.mny file. If you
did not save a backup copy of your 2002 file maybe you backed up your 2002
file and you have a file named *.mbf. If so you can open 2002 and restore
that backup using File/Restore Backup.

If you have no backup file or backup copy of your working file and you let
2006 covert your only copy of your 2002 data file, as Cal said Money 2006
made a backup copy of your 2002 file for you and called it *.m10. Simply
rename that file *.mny, which means it should be renamed the same name you
formerly used for your 2002 working data file. Money 2002 should then open
that file.

In the future when you experiment with new software make sure you have
several backup copies of your working data file somewhere safe on your
harddrive and on a CD or thumb drive and that you also let Money create
formal backup files with the .mbf extension. I also recommend testing new
software on a separate computer so your existing Money installation is not
disturbed in any way by the new version.

If you are not careful installing new versions of Money weird stuff will
happen like password issues. MSFT wants you to behave in certain ways and
if you don't watch out, you might get in a mess. Hence a separate computer
is most helpful. If anything gets real messed up you can simply delete the
new Money installation and your old setup is still safe.

Regards

Bill Wood


"homepatricia" <homepatricia[at]discussions.microsoft.com> wrote in message
news:838BC355-7032-441A-8F0F-2E19C5401091[at]microsoft.com...
- quote -

Thank you for the reply! However I'm not sure I follow... Can you walk me
through how to do this? Thanks again.

"Cal Learner-- MVP" wrote:

- quote -

In microsoft.public.money, homepatricia wrote:

- quote -

When Money 2006 converted the Money 2002 file it left a backup named
*.m10

If you copy that to a *.mny name and File-> Open the file with Money
2002, it should work.

You might want to scan your computer for viruses if you installed
from a homemade disk.

I have been using Money 2002 Standard for the last 5 years. I just purchased
Money 2006 Standard on Ebay and tried to install it. I wanted to transfer my
data from the 02 version to the 06 version. Now I can't open either version
and am starting to panic. I get a message when trying to open 06 that says
it can't connect to my financial institution and to try the call later. I
have never connected to my financial instituion and don't know what this is
about. When I click OK I get an error message that says Money needs to
close. I tried to go into the 02 version and I am told that a version of
Money is already running. Once I was asked for a password (I have never used
a password to get into Money before and don't have one). At this point I'd
be happy going back to the 02 version (if I can access my data) and forget
06! Any suggestions?