In microsoft.public.money, Jeff wrote:

- quote -

Interesting write-up!

There is no way they could call that one "by design", or claim the
problem was actually elsewhere.

On 27 Oct 2006 05:11:42 -0700, "Jeff" <jeffreydmoser[at]gmail.com> wrote:

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I noted this and reported it to Money support several months ago. They
supposedly were going to contact CITIbank to try to get the problem corrected.
Perhaps with your information this may be possible.

By the way, I have found there is no need to uninstall CitiVAN. The
requirement is that it not be running when Money is running. If Money is not
running, then it is OK to run CitiVAN.

Best,
--ron

All,

In case anyone else has problems with Money crashing unexpectedly,
here's a tip that might help someone.

I upgraded from 2005 to 2007 and noticed that going to the Lifetime
planner would cause a crash. After the 5th time or so, I decided to
take action. As a software engineer, I have Visual Studio on my
computer. I followed the tip at

http://www.hanselman.com/blog/SetUpY...bolServer.aspx

to download the debugging symbols for Microsoft libraries. This
basically helps the debugger understand Microsoft's libraries better to
know which functions are being called when the crash occurs.

I ran the lifetime planner and saw the trace of events that occured
right as the crash happened. Armed with the debugging symbols, I was
able to quickly see what happened:

In the background, (e.g. using a thread), Money was using Internet
Explorer for some activity. A browser helper object called CitiVAN (a
tool from CitiBank to create virtual account numbers) was intercepting
the traffic (probably to see if it contained a form where to fill out a
credit card number so that it could pop up and ask if I wanted to use a
virtual account number). For some reason, a bug in CitiBank's code
caused it to read memory location #0 (in software engineer speak:
dereference a null pointer) which is a big no-no. This ultimately led
to the operating system shutting down Money (e.g. crashing)

Uninstalling CitiVAN cured the crashing and now Money 2007 works fine.

My setup: Windows XP & IE7

Thus, if you have the right tools you can rather quickly diagnose the
problem. If not, consider the IE "helper" tools that you have installed
and remove some of them. With Money's reliance on IE for quite a few
things, consider what might be interferring with IE.

Hope this helps,

Jeff