Tammy,

Back up! You must do backups! And then save them onto a CD. No matter
what program you use.

I save as a new file weekly.

Good luck,
Carole


"Tammie" <Tammie[at]discussions.microsoft.com> wrote in message
news:776E0714-C30D-4B5C-9D61-65E5F08F1552[at]microsoft.com...
- quote -

Not sure if anyone else has had this issue with Money:

I use MS Money 2004 Deluxe. About every six months or so my password just
stops working. I use MSN bill pay and the download features for my bank.
First, the online service sign in stops working, then my MS Money login stops
working.

When I call customer service, they told me "Sorry, you have lost your money
file and you have to recreate your passport and start a new Money File."
This has happened to me THREE times and only once were they able to fix it.

They suggested I buy Money 2007 and it should fix the problem. I asked if
they were going to give me a rebate or send me a coupon and they said
Microsoft doesn't do that. This is the second file I've lost because of this
flaw. I am now switching to Quicken.

If this is happening to you, please note that you can lose all of your data.

Tammie