Money 2007 Product ID

#29 01-17-2007, 03:51 PM

The internet support options (chat/email) won't allow you to continue since
the ID is computer validated.
But, if you "call" support and explain the situation, they should pass you
through.

-Mark

"Phil S" <PhilS[at]discussions.microsoft.com> wrote in message
news:EC01DE0F-A12D-4122-AB10-19720E3039E2[at]microsoft.com...
- quote -

> Thanks for the clarification, but, regardless, I can not find a product
> id
> number that customer support will accept. The numbers on the box
> certificate
> of authenticity do not look like they have the right format and I have
> tried
> them and since I can not install I can not go to help > about to get he
> product id number. Are there any other options to get the product id
> number?
> BTW, I have started a separate thread regarding the install issue.
> "Cal Learner-- MVP" wrote:
> > In microsoft.public.money, Phil S <Phil S[at]discussions.microsoft.com> > wrote:
> > > > Has this issue ever been resolved. I just purchased MS Money 2007
> > > Deluxe and
> > > I can not install, so I can not access the product id number in help > > > about
> > > > > When try to get email or chat support the product id number can not be
> > > found(probably because it is not getting successfully installed) and
> > > when I
> > > try to enter numbers found on the certifcate of authenticity from the
> > > box, I
> > > am told that the product ID number can not be found. Help!
> > > That issue that Caddant was different from yours. He did not have a
> > box.
> > > You might start a thread and identify that you are trying to install
> > a retail boxed version. Indicate whether you are running XP or
> > Vista. If you are running a virus checker and/or software firewall.
> > > Also describe what happens when you try to install. If there is an
> > error message, quote it verbatim.
> > > > > > > > > "Cal Learner-- MVP" wrote:
> > > > > > In microsoft.public.money, Caddant wrote:
> > > > > > > > I am trying the online Chat support for an issue I am having.
> > > > > I am having the same problem. I am using MS Money 2007 that I
> > > > > downloaded
> > > > > from your site. Version 16.0.150.621, first five digits of serial
> > > > > number are
> > > > > 78641
> > > > > > > Please try again.
> > > > > > > > > > > > > > What's the deal?
> > > > > > > >

#28 01-17-2007, 03:00 AM

Thanks for the clarification, but, regardless, I can not find a product id
number that customer support will accept. The numbers on the box certificate
of authenticity do not look like they have the right format and I have tried
them and since I can not install I can not go to help > about to get he
product id number. Are there any other options to get the product id number?

BTW, I have started a separate thread regarding the install issue.

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, Phil S <Phil S[at]discussions.microsoft.com> wrote:
> > Has this issue ever been resolved. I just purchased MS Money 2007 Deluxe and
> > I can not install, so I can not access the product id number in help > about
> > > When try to get email or chat support the product id number can not be
> > found(probably because it is not getting successfully installed) and when I
> > try to enter numbers found on the certifcate of authenticity from the box, I
> > am told that the product ID number can not be found. Help!
> That issue that Caddant was different from yours. He did not have a
> box.
> You might start a thread and identify that you are trying to install
> a retail boxed version. Indicate whether you are running XP or
> Vista. If you are running a virus checker and/or software firewall.
> Also describe what happens when you try to install. If there is an
> error message, quote it verbatim.
> > > "Cal Learner-- MVP" wrote:
> > > > In microsoft.public.money, Caddant wrote:
> > > > > > I am trying the online Chat support for an issue I am having.
> > > > I am having the same problem. I am using MS Money 2007 that I downloaded
> > > > from your site. Version 16.0.150.621, first five digits of serial number are
> > > > 78641
> > > > > Please try again.
> > > > > > > > > > What's the deal?
> > > > >

#27 01-16-2007, 02:44 AM

In microsoft.public.money, Phil S <Phil S[at]discussions.microsoft.comwrote:

- quote -

> Has this issue ever been resolved. I just purchased MS Money 2007 Deluxe and
> I can not install, so I can not access the product id number in help > about
> When try to get email or chat support the product id number can not be
> found(probably because it is not getting successfully installed) and when I
> try to enter numbers found on the certifcate of authenticity from the box, I
> am told that the product ID number can not be found. Help!

That issue that Caddant was different from yours. He did not have a
box.

You might start a thread and identify that you are trying to install
a retail boxed version. Indicate whether you are running XP or
Vista. If you are running a virus checker and/or software firewall.

Also describe what happens when you try to install. If there is an
error message, quote it verbatim.

- quote -

> "Cal Learner-- MVP" wrote:
> > In microsoft.public.money, Caddant wrote:
> > > > I am trying the online Chat support for an issue I am having.
> > > I am having the same problem. I am using MS Money 2007 that I downloaded
> > > from your site. Version 16.0.150.621, first five digits of serial number are
> > > 78641
> > > Please try again.
> > > > > > What's the deal?
> > >

#26 01-16-2007, 02:10 AM

Has this issue ever been resolved. I just purchased MS Money 2007 Deluxe and
I can not install, so I can not access the product id number in help > about

When try to get email or chat support the product id number can not be
found(probably because it is not getting successfully installed) and when I
try to enter numbers found on the certifcate of authenticity from the box, I
am told that the product ID number can not be found. Help!

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, Caddant wrote:
> > I am trying the online Chat support for an issue I am having.
> > I am having the same problem. I am using MS Money 2007 that I downloaded
> > from your site. Version 16.0.150.621, first five digits of serial number are
> > 78641
> Please try again.
> > What's the deal?
>

#25 10-05-2006, 08:42 PM

I'm quite sure Mark has a reason for asking the questions he asked. Not all
licenses come through the same channels. The Product IDs tend to code that
kind of information. He may well have the decoder ring and some clues as to
what could be going on. If you want help, answer the question. If you don't
want the answers/help, don't post the questions.

"Caddant" <Caddant[at]discussions.microsoft.com> wrote in message
news:859914B3-AF1F-4B5D-B898-121BC5EAC6DE[at]microsoft.com...
- quote -

> Can I actually get an answer without all these qustions. Seems in this
> whole
> thread there has yet to be an answer. If you don't know the answer do not
> repsond.

#24 10-05-2006, 05:22 PM

This is a peer to peer newsgroup of users like yourself. We are just trying
to help and define your problem. Posts like yours are just going to get
ignored or on people's kill-file.

--
Regards
Bob Peel,
Microsoft MVP - Money

For UK tips & fixes see
http://support.microsoft.com/default...d=fh;EN-GB;mny.

I do not respond to any emails that I have not specifically asked for.

"Caddant" <Caddant[at]discussions.microsoft.com> wrote in message
news:859914B3-AF1F-4B5D-B898-121BC5EAC6DE[at]microsoft.com...
- quote -

> I am not sure what all this has to do with me getting support with an
> online
> legimate purchase from Microsoft (Digital River)? Should not matter how I
> purchased it or from where as long as it's a legal copy. I guess I am
> wrong
> in assuming Microsoft will support it's products. Because I typed in my
> serial number as requested per there example. I have Home & Business
> version.
> Can I actually get an answer without all these qustions. Seems in this
> whole
> thread there has yet to be an answer. If you don't know the answer do not
> repsond.
> "Mark" wrote:
> > Where did you get this copy of Money? From a store, via an online
> > purchase
> > (which site), etc.
> > And what SKU (for example: Deluxe, Premium, Home & Business)
> > My H&B ID starts with 78510
> > > -Mark
> > > "Caddant" <Caddant[at]discussions.microsoft.com> wrote in message
> > news:F344041F-EC99-4131-BA7E-E2C776E59EF5[at]microsoft.com...
> > > I am trying the online Chat support for an issue I am having.
> > > I am having the same problem. I am using MS Money 2007 that I
> > > downloaded
> > > from your site. Version 16.0.150.621, first five digits of serial
> > > number
> > > are
> > > 78641
> > > What's the deal?
> > > > > "Dave" wrote:
> > > > > > I tried to submit a question to Microsoft Technical Support by going
> > > > thru
> > > > their Product Support Center online. (See my earlier question "Cannot
> > > > view
> > > > category list in Money 2007")
> > > > > > > The online tool was unable to located my product ID number
> > > > automatically
> > > > and
> > > > gave me the option to type it in manually. I entered the Serial
> > > > Number
> > > > displayed in the Money 2007 About dialog but I get the following error
> > > > from
> > > > the Product Support Center:
> > > > > > > "The product ID number you entered is not valid or is not in the
> > > > correct
> > > > format. Please enter a valid product ID number and try again. Make
> > > > sure
> > > > the
> > > > product ID number is of the form: 12345-XXX-7654321-98765."
> > > > > > > The Serial Number I am typing in matches the correct format and I
> > > > retyped
> > > > it
> > > > several times to ensure I made no mistakes. I am a bit irritated over
> > > > this
> > > > as I have a legitimate copy of Money 2007.
> > > > > > > I would be interested in knowing if anyone else has successfully used
> > > > the
> > > > Serial Number from their version to get into the support center or if
> > > > there
> > > > is another number I should be using that I am not aware of. I checked
> > > > the
> > > > box and cd case and did not see any number that matched the format
> > > > above.
> > > > > > > Dave
> > >

#23 10-04-2006, 09:46 PM

In microsoft.public.money, Caddant wrote:

- quote -

> I am trying the online Chat support for an issue I am having.
> I am having the same problem. I am using MS Money 2007 that I downloaded
> from your site. Version 16.0.150.621, first five digits of serial number are
> 78641

Please try again.

- quote -

> What's the deal?

#22 10-04-2006, 06:48 PM

I am not sure what all this has to do with me getting support with an online
legimate purchase from Microsoft (Digital River)? Should not matter how I
purchased it or from where as long as it's a legal copy. I guess I am wrong
in assuming Microsoft will support it's products. Because I typed in my
serial number as requested per there example. I have Home & Business version.
Can I actually get an answer without all these qustions. Seems in this whole
thread there has yet to be an answer. If you don't know the answer do not
repsond.

"Mark" wrote:

- quote -

> Where did you get this copy of Money? From a store, via an online purchase
> (which site), etc.
> And what SKU (for example: Deluxe, Premium, Home & Business)
> My H&B ID starts with 78510
> -Mark
> "Caddant" <Caddant[at]discussions.microsoft.com> wrote in message
> news:F344041F-EC99-4131-BA7E-E2C776E59EF5[at]microsoft.com...
> > I am trying the online Chat support for an issue I am having.
> > I am having the same problem. I am using MS Money 2007 that I downloaded
> > from your site. Version 16.0.150.621, first five digits of serial number
> > are
> > 78641
> > What's the deal?
> > > "Dave" wrote:
> > > > I tried to submit a question to Microsoft Technical Support by going thru
> > > their Product Support Center online. (See my earlier question "Cannot
> > > view
> > > category list in Money 2007")
> > > > > The online tool was unable to located my product ID number automatically
> > > and
> > > gave me the option to type it in manually. I entered the Serial Number
> > > displayed in the Money 2007 About dialog but I get the following error
> > > from
> > > the Product Support Center:
> > > > > "The product ID number you entered is not valid or is not in the correct
> > > format. Please enter a valid product ID number and try again. Make sure
> > > the
> > > product ID number is of the form: 12345-XXX-7654321-98765."
> > > > > The Serial Number I am typing in matches the correct format and I retyped
> > > it
> > > several times to ensure I made no mistakes. I am a bit irritated over
> > > this
> > > as I have a legitimate copy of Money 2007.
> > > > > I would be interested in knowing if anyone else has successfully used the
> > > Serial Number from their version to get into the support center or if
> > > there
> > > is another number I should be using that I am not aware of. I checked
> > > the
> > > box and cd case and did not see any number that matched the format above.
> > > > > Dave

#21 10-04-2006, 06:35 PM

Where did you get this copy of Money? From a store, via an online purchase
(which site), etc.
And what SKU (for example: Deluxe, Premium, Home & Business)
My H&B ID starts with 78510

-Mark

"Caddant" <Caddant[at]discussions.microsoft.com> wrote in message
news:F344041F-EC99-4131-BA7E-E2C776E59EF5[at]microsoft.com...
- quote -

> I am trying the online Chat support for an issue I am having.
> I am having the same problem. I am using MS Money 2007 that I downloaded
> from your site. Version 16.0.150.621, first five digits of serial number
> are
> 78641
> What's the deal?
> "Dave" wrote:
> > I tried to submit a question to Microsoft Technical Support by going thru
> > their Product Support Center online. (See my earlier question "Cannot
> > view
> > category list in Money 2007")
> > > The online tool was unable to located my product ID number automatically
> > and
> > gave me the option to type it in manually. I entered the Serial Number
> > displayed in the Money 2007 About dialog but I get the following error
> > from
> > the Product Support Center:
> > > "The product ID number you entered is not valid or is not in the correct
> > format. Please enter a valid product ID number and try again. Make sure
> > the
> > product ID number is of the form: 12345-XXX-7654321-98765."
> > > The Serial Number I am typing in matches the correct format and I retyped
> > it
> > several times to ensure I made no mistakes. I am a bit irritated over
> > this
> > as I have a legitimate copy of Money 2007.
> > > I would be interested in knowing if anyone else has successfully used the
> > Serial Number from their version to get into the support center or if
> > there
> > is another number I should be using that I am not aware of. I checked
> > the
> > box and cd case and did not see any number that matched the format above.
> > > Dave

#20 10-04-2006, 01:45 PM

I am trying the online Chat support for an issue I am having.
I am having the same problem. I am using MS Money 2007 that I downloaded
from your site. Version 16.0.150.621, first five digits of serial number are
78641
What's the deal?

"Dave" wrote:

- quote -

> I tried to submit a question to Microsoft Technical Support by going thru
> their Product Support Center online. (See my earlier question "Cannot view
> category list in Money 2007")
> The online tool was unable to located my product ID number automatically and
> gave me the option to type it in manually. I entered the Serial Number
> displayed in the Money 2007 About dialog but I get the following error from
> the Product Support Center:
> "The product ID number you entered is not valid or is not in the correct
> format. Please enter a valid product ID number and try again. Make sure the
> product ID number is of the form: 12345-XXX-7654321-98765."
> The Serial Number I am typing in matches the correct format and I retyped it
> several times to ensure I made no mistakes. I am a bit irritated over this
> as I have a legitimate copy of Money 2007.
> I would be interested in knowing if anyone else has successfully used the
> Serial Number from their version to get into the support center or if there
> is another number I should be using that I am not aware of. I checked the
> box and cd case and did not see any number that matched the format above.
> Dave

#19 09-30-2006, 01:58 PM

correct. the same prob that so many others have had. i posted a followup
reply w/the sku and first 5 of serial number. it was purchased as on line dl
from ms/digital river. thanx...

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, hobbesotr wrote:
> > cal -
> > please add me to the list of users where the serial #/pid is an issue.
> > v16.0.150.621 which was purchased as download directly from ms/digital river.
> What problem are you seeing? Are you referring to trying to use the
> serial #/pid for purposes of getting Microsoft support?
> > > "Cal Learner-- MVP" wrote:
> > > > In microsoft.public.money, Bruce Chastain wrote:
> > > > > > "Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
> > > > news:ajb1e25nv9h4j2s4mcm05uioj752b3o0kj[at]4ax.com...
> > > > > Expect the problem to be fixed today.
> > > > > > > As of 7:00 pm CST it's still not working. I'll try again another day.
> > > > > Let's hope it will be fixed by 11:59 PDT.
> > > >

#18 09-30-2006, 03:31 AM

In microsoft.public.money, hobbesotr wrote:

- quote -

> cal -
> please add me to the list of users where the serial #/pid is an issue.
> v16.0.150.621 which was purchased as download directly from ms/digital river.

What problem are you seeing? Are you referring to trying to use the
serial #/pid for purposes of getting Microsoft support?

- quote -

> "Cal Learner-- MVP" wrote:
> > In microsoft.public.money, Bruce Chastain wrote:
> > > > "Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
> > > news:ajb1e25nv9h4j2s4mcm05uioj752b3o0kj[at]4ax.com...
> > > > Expect the problem to be fixed today.
> > > > > As of 7:00 pm CST it's still not working. I'll try again another day.
> > > Let's hope it will be fixed by 11:59 PDT.
> >

#17 09-29-2006, 10:59 PM

To add to the previous post,
Product SKU: S67-00025 and 78641 for the serial # first 5.

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, toby wrote:
> > "Cal Learner-- MVP" wrote:
> > > > > What is your version number and which store did you get it from?
> > > > > Hi I am too having the same problem. I tried to see what you had said to
> > the other guys but I could not find it. Anyway, I purchased my copy from
> > Target and the version number is: 16.0.120.621, the first 5 of the SN is
> > 78507
> Expect the problem to be fixed today.

#16 09-29-2006, 10:20 PM

cal -
please add me to the list of users where the serial #/pid is an issue.
v16.0.150.621 which was purchased as download directly from ms/digital river.

"Cal Learner-- MVP" wrote:

- quote -

> In microsoft.public.money, Bruce Chastain wrote:
> > "Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
> > news:ajb1e25nv9h4j2s4mcm05uioj752b3o0kj[at]4ax.com...
> > > Expect the problem to be fixed today.
> > > As of 7:00 pm CST it's still not working. I'll try again another day.
> Let's hope it will be fixed by 11:59 PDT.

#15 08-17-2006, 12:07 AM

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:3e52e2tdqbp9kej8674p03gji7r1iigg8o[at]4ax.com...
- quote -

> Let's hope it will be fixed by 11:59 PDT.

It's fixed now! I was finally able to report the bug. Hopefully this
hasn't been a waste of effort.

Bruce.

#14 08-15-2006, 01:06 PM

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:3e52e2tdqbp9kej8674p03gji7r1iigg8o[at]4ax.com...
- quote -

> Let's hope it will be fixed by 11:59 PDT.

Or even 23:59! :-)

#13 08-15-2006, 12:32 AM

In microsoft.public.money, Bruce Chastain wrote:

- quote -

> "Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
> news:ajb1e25nv9h4j2s4mcm05uioj752b3o0kj[at]4ax.com...
> > Expect the problem to be fixed today.
> As of 7:00 pm CST it's still not working. I'll try again another day.

Let's hope it will be fixed by 11:59 PDT.

#12 08-15-2006, 12:08 AM

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:ajb1e25nv9h4j2s4mcm05uioj752b3o0kj[at]4ax.com...
- quote -

> Expect the problem to be fixed today.

As of 7:00 pm CST it's still not working. I'll try again another day.

Bruce.

#11 08-14-2006, 05:10 PM

In microsoft.public.money, toby wrote:

- quote -

> "Cal Learner-- MVP" wrote:
> > > What is your version number and which store did you get it from?
> > Hi I am too having the same problem. I tried to see what you had said to
> the other guys but I could not find it. Anyway, I purchased my copy from
> Target and the version number is: 16.0.120.621, the first 5 of the SN is
> 78507

Expect the problem to be fixed today.

#10 08-14-2006, 12:36 AM

"Cal Learner-- MVP" wrote:
- quote -

> What is your version number and which store did you get it from?

Hi I am too having the same problem. I tried to see what you had said to
the other guys but I could not find it. Anyway, I purchased my copy from
Target and the version number is: 16.0.120.621, the first 5 of the SN is
78507

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