setup online update for investment account

#6 07-27-2006, 10:32 PM

In microsoft.public.money, Cindy Conover wrote:

- quote -

> What investment group? Is it Principal?

Ameriprise

#5 07-27-2006, 10:28 PM

What investment group? Is it Principal?

#4 07-27-2006, 10:23 PM

In microsoft.public.money, Ed Christie wrote:

- quote -

> Yes the padlock is there

Dang. No easy answers then.

#3 07-27-2006, 09:49 PM

On Thu, 27 Jul 2006 15:35:32 -0500, Cal Learner-- MVP
<via_newsgroup[at]please.tnx> wrote:

- quote -

> In microsoft.public.money, Ed Christie wrote:
> > > > On Thu, 27 Jul 2006 15:03:48 -0500, Cal Learner-- MVP
> > <via_newsgroup[at]please.tnx> wrote:
> > > > In microsoft.public.money, Ed Christie wrote:
> > > > > > > > > I start to setup online update but when it asks for user id and
> > > > password ihe message returned is that the id or password were invalid,
> > > > yet when I go to the web page of the firm that has the investment and
> > > > use the same id and password I have no trouble logging on. the
> > > > investment firm is amerprise. any help or pointers to any info that
> > > > may help will be appreciated
> > > > > Three questions:
> > > > > What program are you using?
> > > > > Have you installed IE7?
> > > > > If you go to
> > > https://www99.americanexpress.com/
> > > do you get a screen that says "The American Express web site is
> > > located at http://www.americanexpress.com" and is the padlock symbol
> > > that shows successful connection to a secure website looking normal?
> > > > > http://www.ameriprise.com/amp/global...ey-quicken.asp
> > > is a help page, but it does not seem to address your symptoms.
> > > > Program is MS money 2006
> > > IE 7 not installed. using IE 6
> > > I don't see a padlock. It is not on the task bar. where should it be?
> It would be on the Status bar (bottom). In IE6, View-> StatusBar will
> toggle whether the status bar shows. Double-clicking the padlock
> should bring up certificate information.
> The purpose of this is to see if you can access
> https://www99.americanexpress.com/ and have it decode the SSL
> correctly.

Yes the padlock is there

#2 07-27-2006, 09:35 PM

In microsoft.public.money, Ed Christie wrote:

- quote -

> On Thu, 27 Jul 2006 15:03:48 -0500, Cal Learner-- MVP
> <via_newsgroup[at]please.tnx> wrote:
> > In microsoft.public.money, Ed Christie wrote:
> > > > > > I start to setup online update but when it asks for user id and
> > > password ihe message returned is that the id or password were invalid,
> > > yet when I go to the web page of the firm that has the investment and
> > > use the same id and password I have no trouble logging on. the
> > > investment firm is amerprise. any help or pointers to any info that
> > > may help will be appreciated
> > > Three questions:
> > > What program are you using?
> > > Have you installed IE7?
> > > If you go to
> > https://www99.americanexpress.com/
> > do you get a screen that says "The American Express web site is
> > located at http://www.americanexpress.com" and is the padlock symbol
> > that shows successful connection to a secure website looking normal?
> > > http://www.ameriprise.com/amp/global...ey-quicken.asp
> > is a help page, but it does not seem to address your symptoms.
> Program is MS money 2006
> IE 7 not installed. using IE 6
> I don't see a padlock. It is not on the task bar. where should it be?

It would be on the Status bar (bottom). In IE6, View-> StatusBar will
toggle whether the status bar shows. Double-clicking the padlock
should bring up certificate information.

The purpose of this is to see if you can access
https://www99.americanexpress.com/ and have it decode the SSL
correctly.

#1 07-27-2006, 09:15 PM

On Thu, 27 Jul 2006 15:03:48 -0500, Cal Learner-- MVP
<via_newsgroup[at]please.tnx> wrote:

- quote -

> In microsoft.public.money, Ed Christie wrote:
> > > I start to setup online update but when it asks for user id and
> > password ihe message returned is that the id or password were invalid,
> > yet when I go to the web page of the firm that has the investment and
> > use the same id and password I have no trouble logging on. the
> > investment firm is amerprise. any help or pointers to any info that
> > may help will be appreciated
> Three questions:
> What program are you using?
> Have you installed IE7?
> If you go to
> https://www99.americanexpress.com/
> do you get a screen that says "The American Express web site is
> located at http://www.americanexpress.com" and is the padlock symbol
> that shows successful connection to a secure website looking normal?
> http://www.ameriprise.com/amp/global...ey-quicken.asp
> is a help page, but it does not seem to address your symptoms.

Program is MS money 2006

IE 7 not installed. using IE 6

I don't see a padlock. It is not on the task bar. where should it be?

07-27-2006, 09:03 PM

In microsoft.public.money, Ed Christie wrote:

- quote -

> I start to setup online update but when it asks for user id and
> password ihe message returned is that the id or password were invalid,
> yet when I go to the web page of the firm that has the investment and
> use the same id and password I have no trouble logging on. the
> investment firm is amerprise. any help or pointers to any info that
> may help will be appreciated

Three questions:

What program are you using?

Have you installed IE7?

If you go to
https://www99.americanexpress.com/
do you get a screen that says "The American Express web site is
located at http://www.americanexpress.com" and is the padlock symbol
that shows successful connection to a secure website looking normal?

http://www.ameriprise.com/amp/global...ey-quicken.asp
is a help page, but it does not seem to address your symptoms.

#-1 07-27-2006, 08:37 PM

I start to setup online update but when it asks for user id and
password ihe message returned is that the id or password were invalid,
yet when I go to the web page of the firm that has the investment and
use the same id and password I have no trouble logging on. the
investment firm is amerprise. any help or pointers to any info that
may help will be appreciated

Ed Christie

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