Money update worthless again

#2 07-27-2006, 11:33 PM

Oops, spoke too soon. Worked two days only, now broken again. Guess it
will never make that week working.

"John Barnes" <jbarnes[at]email.net> wrote in message
news:OeeXBcZsGHA.3368[at]TK2MSFTNGP02.phx.gbl...
- quote -

> It looks like you solved the problem, since mine has started working
> again. Will be nice if they ever get it to work more than a week at a time
> before it breaks again.
> "Hans" <Hans[at]discussions.microsoft.com> wrote in message
> news:A405355B-DCA0-44CB-BD1C-0A451AD8AF5B[at]microsoft.com...
> > Contact MS Technical Support. Tell them to escalate it to 2nd-tier
> > support,
> > since first level is useless. That's what happened to me; after several
> > days
> > of fighting with them, the 2nd-tier support finally called me, confirmed
> > the
> > problem, and sent a trouble ticket to the 3rd-party vendor who actually
> > gets
> > the financial information and transactions. I got acall the next day
> > sayign
> > the 3rd-party had responded and had made "the neccessary changes", and
> > now my
> > online updates work correctly.
> > > Occassionally, I have to update a few times in a row to get it to
> > complete,
> > but at leas it downloads transactions now.
> > > "John Barnes" wrote:
> > > > After finally getting a message that I had to reset up my accouts, and
> > > going
> > > thru the whole drill for half an hour, the update worked, for a week.
> > > Now
> > > tells me to logon to the account online and fill out information
> > > requested -
> > > NONE - and come back. Well, still get the same useless message.
> > > Doesn't
> > > seem to be being worked on. Guess that they are never going to get this
> > > right.
> > > > > >

#1 07-27-2006, 04:09 PM

It looks like you solved the problem, since mine has started working again.
Will be nice if they ever get it to work more than a week at a time before
it breaks again.

"Hans" <Hans[at]discussions.microsoft.com> wrote in message
news:A405355B-DCA0-44CB-BD1C-0A451AD8AF5B[at]microsoft.com...
- quote -

> Contact MS Technical Support. Tell them to escalate it to 2nd-tier
> support,
> since first level is useless. That's what happened to me; after several
> days
> of fighting with them, the 2nd-tier support finally called me, confirmed
> the
> problem, and sent a trouble ticket to the 3rd-party vendor who actually
> gets
> the financial information and transactions. I got acall the next day
> sayign
> the 3rd-party had responded and had made "the neccessary changes", and now
> my
> online updates work correctly.
> Occassionally, I have to update a few times in a row to get it to
> complete,
> but at leas it downloads transactions now.
> "John Barnes" wrote:
> > After finally getting a message that I had to reset up my accouts, and
> > going
> > thru the whole drill for half an hour, the update worked, for a week.
> > Now
> > tells me to logon to the account online and fill out information
> > requested -
> > NONE - and come back. Well, still get the same useless message. Doesn't
> > seem to be being worked on. Guess that they are never going to get this
> > right.
> > >

07-25-2006, 12:48 PM

Contact MS Technical Support. Tell them to escalate it to 2nd-tier support,
since first level is useless. That's what happened to me; after several days
of fighting with them, the 2nd-tier support finally called me, confirmed the
problem, and sent a trouble ticket to the 3rd-party vendor who actually gets
the financial information and transactions. I got acall the next day sayign
the 3rd-party had responded and had made "the neccessary changes", and now my
online updates work correctly.

Occassionally, I have to update a few times in a row to get it to complete,
but at leas it downloads transactions now.

"John Barnes" wrote:

- quote -

> After finally getting a message that I had to reset up my accouts, and going
> thru the whole drill for half an hour, the update worked, for a week. Now
> tells me to logon to the account online and fill out information requested -
> NONE - and come back. Well, still get the same useless message. Doesn't
> seem to be being worked on. Guess that they are never going to get this
> right.

#-1 07-24-2006, 11:36 AM

After finally getting a message that I had to reset up my accouts, and going
thru the whole drill for half an hour, the update worked, for a week. Now
tells me to logon to the account online and fill out information requested -
NONE - and come back. Well, still get the same useless message. Doesn't
seem to be being worked on. Guess that they are never going to get this
right.

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