Cal, I hate to say this, but you're spouting Micro$oft BS at this point. I
have the SAME EXACT PROBLEM - which ONLY started after Microsoft changed the
MSN Money website. I've been working with two different Microsoft reps on
this, and do you know what their latest answer is?

"If the transactions are not downloading, then it must be your firewall or
antivirus causing a problem. Try disabling your firwewall or antivirus, or
booting into Safe Mode..."

Which is absolutel, utter BS. As I told them both, let's review
3 simple facts:

1. Money 2006 downloaded transactions normally.
2. Microsoft made changes to the MSN Money website, at which point updates
(and downloading of transactions) began FAILING immediately.
3. Microsoft acknowledged the problem, said they were working on the issue
and "making enhancements", and now the update SAYS it completes, yet Money
2006 STILL DOES NOT DOWNLOAD ANY TRANSACTIONS.

This is happening to a known-good account - Providian Visa - that previously
downloaded transactions just fine, as well as to a new account (Washington
Mutual) that should work just fine, but doesn't.

So you tell me: is it my PC (firewall, antivirus, etc.), or Microsoft? Any
id10t with half a brain cell left can see it's not the PC. Yes, I've tried
creating a new account. yes, I've even gone to a different PC, on a
completely different network (DSL line at my office) and tried doing a fresh
install of Money and then getting the acoutn to update. STILL DOESN'T WORK.

So tell me, and this time think before you answer, do you really want to say
that it's not Microsoft's issue?

"Cal Learner-- MVP" wrote:

- quote -

"Cal Learner-- MVP" <via_newsgroup[at]please.tnx> wrote in message
news:95flb25t0k0ntg5nl6u314mjrugu2dsj9t[at]4ax.com...
- quote -

From what I can tell and remember most of the download problems back in the
past occurred at the switch to OFX since some banks had yet to support it.
I for one never had any problems at all until the MSN "improvements".

- quote -

While I agree that this may be the case with some, it's a little too
coincidental that so many have started having the same problems at the same
time following the same event. SMS Money cajoles the user from the get go
into using "Online Services" for automactically downloading statements from
multiple financial institutions, using MSN Bill Pay, etc, "All from one
location". Once that's been done, you also get the ability to view their
Money data from multiple pc's and locations - via MSN sync. If you later
choose not to use the "see your money everywhere" ability, you will lose the
online services to a few accounts AND the MSN Money Sync error starts
appearing in Update Summary Messages.

I began using MSN Money Plus as part of the MSN Premium package back in 2003
then bought Money 2005, and now 2006. Since the improvements went online I
have had the same problems with MSN Sync. More often than not I'm unable to
successfully download statements from CapitalOne or Direct Federal Credit
Union. Not only have they no mutual financial connections, and that there's
nothing wrong with their OFX formats, I encounter the same problem if I
login directly to MSN Money and try to sync up that way. I just get the
"updating your info" message, and an incessant clicking as the MSN runs and
reruns some script in the background. I left it doing this all last weekend
and it's still at it now.

Btw, MSN did a similar update a couple of years ago that caused this very
same problem. Given the way I was bounced around and around from MSN Money
Plus support to MS Money support to MSN Support I swore off ever using it
again. Which is why I got Money in the first place. Suprising to learn
that MSN is still running on the backend.

- quote -

In microsoft.public.money, Ben wrote:

- quote -

Scan back to a the months before, and see if you get a lot of people
post about downloads working quite nicely.


- quote -

A lot of people download statements without syncing with MSN Money.
Perhaps Sam is not one of them. Perhaps he his bank is Royal Bank of
Canada, and might be looking into to web downloads. What he would do
to get information or help would differ from somebody banking at the
Atlantic Employees Credit Union, which would in turn differ from
somebody who wanted to download Atlantic National Bank.

Expect much better downloads from a financial institution that
provides direct OFX downloads vs from a financial institution that
does not, and the interface comes in via a third party.

- quote -

He's right, sort of. It wasn't characteristic until a month or so ago -- the
MSN web service went offline for a 'short time' that turned out to be over a
week while 'improvements' were put in place. Since the 'upgrade', use of sync
between Money06 and MSN Money has been very inconsistent, and unfortunately,
characteristic of my experience. A quick scan over the past couple of months
of messages posted here will give you a good indication of what to expect.
Search using 'sync issues' or 'down again?' as a search term and set aside some
time to wade through the results.

At this point, for those Money users who rely on MSN sync, Money06 is not a
reliable indicator of what your account balances actually are. I'm hoping
it'll get better with the soon-to-be-released Money07, as I like the product's
user-interface, and the concept of how it's > supposed< to work...

Cal Learner-- MVP <via_newsgroup[at]please.tnx> wrote:
- quote -

In microsoft.public.money, Ben wrote:

- quote -

Don't expect Ben's experience to be characteristic.

Wish I could tell you otherwise, but you're pretty much on your own with this
product. Even if you do get one of the time-consuming solutions explained
here, or by a support person, to work -- it'll only be temporary. Within a day
or 2 it'll all stop working again. Unfortunately, it's just part of using
Microsoft Money 2006.

"Sam" <neverchecked40[at]hotmail.com> wrote:
- quote -

In microsoft.public.money, Sam wrote:

- quote -

We don't know who your bank is.

- quote -

http://www.microsoft.com/money/bankonline.aspx would let you look up
some info about your bank with respect to Microsoft Money.

I am using money 2006 and I have not been able to get my banking
accounts to download new transactions for several weeks, where can I go
for help? Should I call my bank? Is there a money support email or
phone number? Does anyone have any suggestions. I should note that
other accounts from my brokerage company are downloading correctly, its
just my bank accounts that are not updating correctly.

Thanks, Sam